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Cigna Corporation  (CI)
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Cigna's Customers Performance

CI

 
CI's Source of Revenues Customers of Cigna Corporation saw their costs of revenue deteriorate by -24.32 % in Q3 compare to a year ago, sequentially costs of revenue were trimmed by -11.81 %, for the same period Cigna Corporation recorded revenue increase by 10.35 % year on year, sequentially revnue fell by -0.17 %.

List of CI Customers




Customers of Cigna Corporation saw their costs of revenue deteriorate by -24.32 % in Q3 compare to a year ago, sequentially costs of revenue were trimmed by -11.81 %, for the same period Cigna Corporation recorded revenue increase by 10.35 % year on year, sequentially revnue fell by -0.17 %.

List of CI Customers


   
Customers Net Income grew in Q3 by Customers Net margin grew to
7.42 % 4.08 %



Cigna's Customers, Q3 2018 Revenue Growth By Industry
Customers in Accident & Health Insurance Industry      21.77 %
Customers in Life Insurance Industry      3.77 %
Customers in Insurance Brokerage Industry      28.86 %
Customers in Property & Casualty Insurance Industry -5.7 %   
Customers in Investment Services Industry      8.24 %
Customers in Miscellaneous Financial Services Industry -0.05 %   
Customers in Money Center Banks Industry      3.87 %
Customers in Healthcare Facilities Industry -56.5 %   
Customers in Software & Programming Industry      6.79 %
Customers in Pharmacy Services & Retail Drugstore Industry      3.56 %
Customers in Grocery Stores Industry -49.65 %   
     
• Customers Valuation • Segment Rev. Growth • Segment Inc. Growth • Customers Mgmt. Effect.


Cigna's Comment on Sales, Marketing and Customers


Our supplemental health, life and accident insurance products are offered primarily in South Korea and select markets in Asia and Europe, as well as the United States. In China and Turkey we offer products and services through joint ventures in which we own 50% and 51% interests, respectively. In 2014, we will begin offering products and services in India through a joint venture in which we own a 26% interest. Our Medicare supplement product line is primarily distributed through independent agents and telemarketing directly to the U.S. consumer.

South Korea represents our single largest geographic market for Global Supplemental Benefits. For information on the concentration of risk with respect to the Global Supplemental Benefits segment's business in South Korea, see "Other Items Affecting Results of Global Supplemental Benefits" in the Global Supplemental Benefits section of the MD&A beginning on page 47 of this Form 10-K.

Our supplemental health, life and accident insurance products sold in foreign countries are generally marketed through distribution partners with whom the individual insured has an affinity relationship. These products are sold primarily through direct marketing channels, such as outbound telemarketing, and in-branch bancassurance (where we partner with a bank and use the bank's sales channels to sell our insurance products). Marketing campaigns are conducted through these channels under a variety of arrangements with affinity partners, including banks, credit card companies and other financial and non-financial institutions. We also market directly to consumers via direct response television and the Internet. Our Medicare supplement product line is distributed primarily through independent agents and telemarketing directly to the consumer.

For our supplemental health, life and accident insurance products sold in foreign markets we are increasingly exposed to geopolitical and other risks inherent in foreign operations. Also, given that we bill and collect a significant portion of premiums through credit cards, a substantial contraction in consumer credit could impact our ability to retain existing policies and sell new policies. A decline in customer retention would result in both a reduction of revenue and an acceleration of the amortization of acquisition related costs. Changes

We market our group disability and life insurance products and services to employers, employees, professional and other associations and groups in the National, Middle Market and Select segments. In marketing these products, we primarily sell through insurance brokers and consultants and employ a direct sales force. The field sales force for the products and services of this segment consisted of approximately 230 sales professionals in 27 office locations.

In most states, our insurance companies and HMO subsidiaries are required to certify compliance with applicable advertising regulations on an annual basis. Our insurance companies and HMO subsidiaries are also required in most states to file and secure regulatory approval of products prior to the marketing, advertising, and sale of such products. State and/or federal regulatory scrutiny of life and health insurance company and HMO marketing and advertising practices, including the adequacy of disclosure regarding products and their administration, may result in increased regulation.


Cigna's Comment on Sales, Marketing and Customers


Our supplemental health, life and accident insurance products are offered primarily in South Korea and select markets in Asia and Europe, as well as the United States. In China and Turkey we offer products and services through joint ventures in which we own 50% and 51% interests, respectively. In 2014, we will begin offering products and services in India through a joint venture in which we own a 26% interest. Our Medicare supplement product line is primarily distributed through independent agents and telemarketing directly to the U.S. consumer.

South Korea represents our single largest geographic market for Global Supplemental Benefits. For information on the concentration of risk with respect to the Global Supplemental Benefits segment's business in South Korea, see "Other Items Affecting Results of Global Supplemental Benefits" in the Global Supplemental Benefits section of the MD&A beginning on page 47 of this Form 10-K.

Our supplemental health, life and accident insurance products sold in foreign countries are generally marketed through distribution partners with whom the individual insured has an affinity relationship. These products are sold primarily through direct marketing channels, such as outbound telemarketing, and in-branch bancassurance (where we partner with a bank and use the bank's sales channels to sell our insurance products). Marketing campaigns are conducted through these channels under a variety of arrangements with affinity partners, including banks, credit card companies and other financial and non-financial institutions. We also market directly to consumers via direct response television and the Internet. Our Medicare supplement product line is distributed primarily through independent agents and telemarketing directly to the consumer.

For our supplemental health, life and accident insurance products sold in foreign markets we are increasingly exposed to geopolitical and other risks inherent in foreign operations. Also, given that we bill and collect a significant portion of premiums through credit cards, a substantial contraction in consumer credit could impact our ability to retain existing policies and sell new policies. A decline in customer retention would result in both a reduction of revenue and an acceleration of the amortization of acquisition related costs. Changes

We market our group disability and life insurance products and services to employers, employees, professional and other associations and groups in the National, Middle Market and Select segments. In marketing these products, we primarily sell through insurance brokers and consultants and employ a direct sales force. The field sales force for the products and services of this segment consisted of approximately 230 sales professionals in 27 office locations.

In most states, our insurance companies and HMO subsidiaries are required to certify compliance with applicable advertising regulations on an annual basis. Our insurance companies and HMO subsidiaries are also required in most states to file and secure regulatory approval of products prior to the marketing, advertising, and sale of such products. State and/or federal regulatory scrutiny of life and health insurance company and HMO marketing and advertising practices, including the adequacy of disclosure regarding products and their administration, may result in increased regulation.





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CI's vs. Customers, Data

(Revenue and Income for Trailing 12 Months, in Millions of $, except Employees)



COMPANY NAME TICKER MARKET CAP REVENUES INCOME EMPLOYEES
Cigna Corporation CI 47,173 44,845 2,766 37,200
Cvs Caremark Corp CVS 74,858 126,809 4,596 217,800
Davita Inc. DVA 9,904 12,510 776 57,400
Express Scripts Holding Co. ESRX 52,434 101,353 4,910 29,500
MANOR CARE, INC. HCR 0 0 0 0
HEALTH MANAGEMENT ASSOCIATES, INC. HMA 0 0 0 0
Kroger Co KR 23,064 124,102 3,680 400,000
MEDCO HEALTH SOLUTIONS, INC. MHS 0 0 0 0
SAFEWAY INC. SWY 0 0 0 137,000
Tenet Healthcare Corp THC 2,501 19,449 -89 108,000
WALGREEN CO. WAG 0 0 0 251,000
WINN-DIXIE STORES, INC. WINN 0 0 0 0
Assured Guaranty Ltd AGO 4,549 1,069 485 300
Gallagher Arthur J & Co AJG 15,111 13,726 676 21,500
Amerisafe Inc AMSF 1,219 378 53 449
Bb&t Corporation BBT 40,524 10,929 3,119 33,400
Brown & Brown Inc BRO 4,217 1,841 270 7,807
Cninsure Inc. CISG 0 0 0 4,288
Capital Financial Holdings, Inc. CPFH 1 16 0 20
Crawford & Co CRDA 312 1,162 11 8,941
Corvel Corp CRVL 1,262 588 44 3,508
Employers Holdings, Inc. EIG 1,475 822 147 716
Erie Indemnity Co ERIE 8,770 2,222 258 4,800
Gwg Holdings, Inc. GWGH 61 73 -31 50
Ladenburg Thalmann Financial Services Inc. LTS 623 1,380 31 1,307
Primerica, Inc. PRI 5,445 1,744 364 1,764
Sundance Strategies, Inc. SUND 0 0 0 3
Willis Towers Watson Plc. WSH 0 8,212 485 23,700
Atlantic American Corp AAME 57 185 2 147
American Independence Corp. AMIC 0 0 0 268
American National Insurance Co ANAT 4,122 3,732 622 4,736
Black Knight, Inc. BKFS 6,363 1,096 273 4,430
Citizens Inc CIA 344 246 -61 620
Centene Corp CNC 63,751 60,116 894 18,200
Cno Financial Group, Inc. CNO 2,842 4,625 -414 3,500
China United Insurance Service, Inc. CUII 88 75 9 2,239
First American Financial Corp FAF 5,796 5,748 476 17,955
Fbl Financial Group Inc FFG 1,751 743 1 1,637
Fidelity & Guaranty Life FGL 1,813 1,585 243 220
Fidelity National Financial, Inc. FNF 9,461 7,594 635 54,091
First Trinity Financial Corp. FTFC 0 38 3 9
Future Healthcare Of America FUTU 1 3 -1 150
Triple-s Management Corp GTS 0 3,001 -14 3,257
Horace Mann Educators Corp HMN 1,641 1,153 64 1,350
Health Net Inc HNT 0 0 0 50
Emergent Capital, Inc.. IFT 0 23 -24 32
Investors Title Co ITIC 330 165 31 237
Kansas City Life Insurance Co KCLI 0 0 0 436
Keycorp KEY 18,585 6,127 1,455 13,853
Midwest Holding Inc. MIDH 0 3 -4 19
Molina Healthcare Inc MOH 9,060 18,890 707 21,000
National Security Group Inc NSEC 32 65 3 1
National Western Life Group, Inc. NWLI 1,089 757 135 261
Old Republic International Corporation ORI 6,338 6,467 777 8,200
Protective Life Corporation PL 0 4,899 1,130 2,541
Phoenix Companies Inc PNX 0 0 0 630
Safeco Corporation SAFC 0 0 0 0
Stewart Information Services Corp STC 1,005 1,963 62 6,900
Symetra Financial Corporation SYA 0 0 0 1,400
Trupanion, Inc. TRUP 1,006 304 -1 439
Universal American Corp. UAM 0 0 0 961
United Fire Group Inc UFCS 1,284 1,009 74 1,057
Utg Inc UTGN 100 61 30 42
Voya Financial, Inc. VOYA 8,166 7,598 -2,248 7,000
Wellcare Health Plans, Inc. WCG 13,861 20,414 440 6,900
SUBTOTAL 405,214 587,071 25,084 1,498,021


     
       
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