Headquartered in Atlanta, Georgia, and founded in 1941, the Company is one of
the worlds largest independent providers of claims management solutions to the
risk management and insurance industry, as well as to self-insured entities, with
an expansive global network serving clients in more than 70 countries.
Shares of the Companys two classes of common stock are traded on the New York
Stock Exchange ("NYSE") under the symbols CRDA and CRDB, respectively.
The Companys two classes of stock are substantially identical, except with
respect to voting rights and the Companys ability to pay greater cash dividends
on the non-voting Class A Common Stock than on the voting Class B Common Stock,
subject to certain limitations. In addition, with respect to mergers or similar
transactions, holders of Class A Common Stock must receive the same type and
amount of consideration as holders of Class B Common Stock, unless different
consideration is approved by the holders of 75% of the Class A Common Stock,
voting as a class.
The Crawford SolutionSM offers comprehensive, integrated claims services, business
process outsourcing and consulting services for major product lines including
property and casualty claims management; workers compensation claims and medical
management; and legal settlement administration. The Crawford Solution is delivered
to clients through the Companys four operating segments: U.S. Services, which
serves the U.S. property and casualty insurance company markets; International,
which serves the property and casualty insurance company and self-insurance
markets outside of the U.S.; Broadspire®, which serves the self-insurance
marketplace, primarily in the U.S.; and Garden City Group, which serves the
class action, regulatory, mass tort, bankruptcy, and other legal administration
markets, primarily in the U.S.
The Companys U.S. Services segment provides claims management services in
the U.S. Substantially all of the Companys U.S. Services segment revenues are
derived from the insurance company market. These insurance companies customarily
manage their own claims administration function, but often rely upon third-parties
for certain services which the Company provides, primarily with respect to field
investigation, evaluation and resolution of property and casualty insurance
claims, and the provision of outsourced managed contractor services.
International segment revenues are derived primarily from the insurance company
and third-party administration markets. The major elements of international
claims management services are substantially the same as those provided to U.S.
property and casualty insurance company clients by our U.S. Services segment.
The International segment also derives revenues from third-party administration
services provided under the Broadspire brand.
Broadspire Services, Inc., a wholly-owned subsidiary of the Company, is a leading
third-party administrator to employers and insurance companies, offering a comprehensive,
integrated approach to workers compensation, liability claims management, medical
management, care management, and disability management services in the U.S.
Major risk categories
The segment provides legal settlement administration services related to securities,
anti-trust, employment, product liability, and other class action settlements,
as well as mass tort and bankruptcy. These services include identifying and
qualifying class members, determining and dispensing settlement payments, and
administering settlement funds.
%
3.24% 
23.15 %