Five9 Inc's Competitiveness
A competitive positioning analysis and financial ratio benchmarking of Five9 Inc (FIVN) against its publicly traded competitors: sales growth, net income, profitability, valuation and market share, plus each peer's market capitalization, revenue, income and employees. Free below: the top 5 peers. Subscriber access adds the full competitor list and CSV downloads.
Key Findings: Five9 Inc vs Its Competitors
- TTM: Trailing 12-month revenue of 1,205M vs 411,280M combined for tracked competitors (0.3% combined share).
- Trending: Latest-quarter revenue run-rate is accelerating (+3.7% annualized vs trailing 12 months), vs accelerating (+8.3%) for its tracked peer group.
- Growth: Five9 Inc generated 10.6% revenue growth year over year in Q2 2026, vs 17.4% for its tracked competitors combined.
- Profitability: Its 1.1% net margin compares with 37.9% for the peer group.
- Scale: Five9 Inc ranks #41 of 165 companies by market capitalization in the Cloud Computing & Data Analytics industry, holding 0.5% of industry market cap.
- Peer revenue share: Five9 Inc accounted for 0.3% of combined revenue among its tracked peer group, down from 0.3% a year earlier.
- Peer differentiation: Revenue per employee of $0.41M compares with $1.10M for the peer group (0.4x).
Every figure above is sourced and cited in detail further down this page (Market Structure, Profitability & Cost Structure, Productivity vs Peers).
FIVN Sales vs. its Competitors, Q2 2026
Five9 Inc reported revenue growth of 10.64 % year on year in Q2 2026, below its competitors' combined revenue growth of 17.35 %.
With a net margin of 1.08 %, Five9 Inc reported lower profitability than its competitors (37.94 %).
Five9 Inc generated 0.28 % of the combined sales of its peer group, down from 0.30 % a year earlier.
Five9 Inc vs. its Competitors, Q2 2026
Revenue growth, year on year
Net income growth, year on year
Net margin
Revenue run-rate vs trailing 12 months
TTM net margin
TTM = trailing twelve months. Run-rate annualizes the latest quarter (×4) and compares it to TTM. In millions of $. High-Confidence Competitors are named as a competitor directly in an SEC filing; Similar-Size Competitors are the closest peers by market-cap rank within the same industry; Similar Growth & Profitability Competitors are the closest peers by combined revenue growth, operating margin and ROIC, all independent of the competitor list.
TTM revenue, latest-quarter run-rate and net income/margin benchmarked across Five9 Inc and its 4 competitor groupings. Available under Commercial License.
| Entity | TTM Revenue | Rev Run-rate vs TTM |
|---|---|---|
| Five9 Inc | $12,345M | +12.3% · Accelerating |
| Competitors combined | $12,345M | +12.3% · Accelerating |
| High-Confidence Competitors (6) | $12,345M | +12.3% · Accelerating |
| Similar-Size Competitors (7) | $12,345M | +12.3% · Accelerating |
| Similar Growth & Profitability (3) | $12,345M | +12.3% · Accelerating |
TTM revenue, run-rate and net margin benchmarking across Five9 Inc's competitor groups requires a Commercial License.
For context: the Cloud Computing & Data Analytics industry grew revenue 1.3% year over year, combined, vs 10.6% for Five9 Inc. Five9 Inc's share of combined industry revenue moved from 0.20% to 0.22%, a gain of 0.02 percentage points.
Five9 Inc's Competitor Quality Breadth
Share of each group, trailing 12 months: profitable (net margin > 0), expanding (revenue growth > 0), growing faster than the industry's own median, and financially distressed (Piotroski F-Score of 2 or below).
| Entity | Profitable | Expanding | Above Industry Growth | Distressed |
|---|---|---|---|---|
| Five9 Inc | Yes | Yes | Yes | No |
| Competitors combined (10) | ||||
| High-Confidence Competitors (8) | ||||
| Similar-Size Competitors (10) | ||||
| Similar Growth & Profitability (8) | 62.50 % (5 of 8) | 100.00 % (8 of 8) | 87.50 % (7 of 8) | 37.50 % (3 of 8) |
Source: CSIMarket API, trailing 12 months. Altman Z-Score is not shown here: it is not populated in the underlying data for any company. Percentages are of companies in each group that report the relevant metric, not of the full group size.
FIVN Stock Performance relative to its Competitors
FIVN Stock Performance relative to High-Confidence Competitors
FIVN Stock Performance relative to Similar-Size Competitors
FIVN Stock Performance relative to Similar Growth & Profitability Competitors
5 Best-Performing Tracked Competitors, Trailing 12 Months
| # | Competitor | TTM Share Price Return | vs U.S.A. 500 |
|---|---|---|---|
| 1 | Twilio Inc | 282.9% | Outperformed |
| 2 | Ringcentral Inc | 282.9% | Outperformed |
| 3 | Cisco Systems Inc | 282.9% | Outperformed |
| 4 | Vimeo Inc | 282.9% | Outperformed |
| 5 | Zoom Communications Inc | 282.9% | Outperformed |
TTM share price return and U.S.A. 500 outperformance for Five9 Inc's best-performing tracked competitors requires a Commercial License.
Source: CSIMarket API, trailing 12 months.
Publicly Traded Peers of Five9 Inc
Revenue and income for trailing 12 months, in millions of $, except employees| Company | Market Cap | Revenues |
|---|---|---|
| Five9 Inc | 2,962.70 | 1,204.69 |
| Microsoft Corporation | 3,795,216.66 | 331,839.00 |
| Cisco Systems Inc | 425,572.38 | 63,325.00 |
| Twilio Inc | 45,833.05 | 5,572.76 |
| Zoom Communications Inc | 26,167.86 | 4,991.99 |
| Nice Ltd | 6,907.91 | 2,945.40 |
| SUBTOTAL | 4,311,101.15 | 415,846.82 |
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Sources: Five9 Inc's official press releases and regulatory filings; CSIMarket.com's market research; and the financial filings and press releases of the other companies cited.
Updated on:
Focus of this report: publicly traded companies. Ten additional tables on Five9 Inc versus competitors, including market share analysis, are in the navigation menu under Competition. To download the tables, please subscribe.
Five9 Inc's Competitors Named by the Company
Competitive relationships identified from SEC filings and corroborating sources, each with a basis and confidence.| Competitor | Basis | Confidence |
|---|---|---|
| NICE Ltd | Named by the company | 85% |
| Zoom Communications Inc | Named by the company | 85% |
| Ooma Inc | Named by the company | 85% |
| Crexendo Inc | Named by the company | 85% |
| Egain Corporation | Named by the company | 85% |
| Avaya Inc | Named by the company | 85% |
| Twilio Inc | Named by the company | 85% |
| Cisco Systems | Named by the company | 85% |
| Ttec Holdings Inc | Named by the company | 85% |
| 8x8 Inc | Named by the company | 85% |
| Switch Inc | Named by the company | 85% |
| Ringcentral Inc | Named by the company | 85% |
| Microsoft Corporation | Named by the company | 85% |
Filing basis, confidence, active dates and source counts for Five9 Inc's named competitors require a Commercial License.
Methodology: relationships are extracted from SEC filings (named-competitor disclosures) and corroborating sources. Named by the company = explicitly disclosed as a competitor; Inferred = derived from corroborating signals. Confidence reflects evidence strength.
Five9 Inc's Business Segment Mix vs Peers
Revenue by operating segment or division, as named and reported by each company. Segment names are the filer's own and are not standardized across companies. Do not assume a same-named or similarly-named segment is defined identically between two companies. Shares are of each company's own total revenue and are not required to sum to 100% (intersegment revenue, unallocated items).| Company | Largest Segment |
|---|---|
| Microsoft Corporation | Productivity and Business Processes 42.19 % |
| Cisco Systems Inc | Americas 60.41 % |
| Nice Ltd | Customer Engagement 83.52 % |
| Ringcentral Inc | Reportable 100.00 % |
| Kaltura Inc | Enterprise, Education and Technology 77.43 % |
Source: operating segment revenue as reported in each company's SEC filings (10-K/10-Q), via the CSIMarket API, leaf-level reportable segments only (parent roll-up segments are excluded where sub-segments are separately disclosed).
Five9 Inc's Productivity vs Peers Comparison
Revenue and income per employee, trailing 12 months, in $; market cap in millions of $| Company | Market Cap | Revenue / Employee | Income / Employee |
|---|---|---|---|
| Five9 Inc | 2,963 | 413,982 | 20,435 |
| Microsoft Corporation | 3,795,217 | 1,488,067 | 599,771 |
| Cisco Systems Inc | 425,572 | 768,507 | 161,007 |
| Twilio Inc | 45,833 | 997,451 | 205,610 |
| Zoom Communications Inc | 26,168 | 671,147 | 437,628 |
| Nice Ltd | 6,908 | 736,350 | 153,025 |
| PEERS TOTAL | 4,308,138 | 1,100,772 | 403,390 |
Five9 Inc's Geographic Revenue Exposure vs Peers
Revenue by country/region as reported in each company's most recent filing. Disclosure granularity varies by filer (some report by country, others by broad region) and is shown as disclosed.| Company | Largest Market |
|---|---|
| Five9 Inc | United States 88.52 % |
| Microsoft Corporation | US 51.47 % |
| Twilio Inc | United States 64.13 % |
| Zoom Communications Inc | Americas 72.14 % |
| Nice Ltd | Americas 83.71 % |
| Vimeo Inc | United States 54.38 % |
Source: revenue geography as reported in each company's SEC filings (10-K/10-Q), via the CSIMarket API. Percentages are of that company's own total consolidated revenue for its most recent reported period.
Five9 Inc's Position in Industry Market Structure
Market-capitalization share and concentration across all 148 companies in Five9 Inc's industry classification, broader than the peer set above. Market cap in millions of $.Five9 Inc ranks #41 of 148 companies by market capitalization in its industry, holding 0.47 % of total industry market cap. The industry's Herfindahl-Hirschman Index (HHI) is 546, indicating a unconcentrated market structure (U.S. antitrust guidance: below 1,500 unconcentrated, 1,500 to 2,500 moderately concentrated, above 2,500 highly concentrated).
| Rank | Company | Market Cap | Industry Share |
|---|---|---|---|
| 1 | Automatic Data Processing Inc | 105,523 | 16.92 % |
| 2 | Workday Inc | 45,532 | 7.30 % |
| 3 | Infosys Limited | 43,117 | 6.91 % |
| 4 | Zscaler Inc | 31,483 | 5.05 % |
| 5 | Reddit Inc | 1,234 | 5.2% |
| 6 | Cognizant Technology Solutions Corporation | 1,234 | 5.2% |
| 7 | Verisign Inc | 1,234 | 5.2% |
| 8 | Verisk Analytics Inc | 1,234 | 5.2% |
| 9 | Toast Inc | 1,234 | 5.2% |
| 10 | Wipro Limited | 1,234 | 5.2% |
| 41 | Five9 Inc | 2,907 | 0.47 % |
Market cap and industry share for the rest of Five9 Inc's industry peers requires a Commercial License.
Source: CSIMarket API (daily market-structure computation) across CSIMarket's industry classification, market capitalization as of 2026-09-28.
Five9 Inc's Same-Size Peers & Stock Performance
Peers chosen by closeness in market-cap rank within the same industry classification (not the named-competitor list above). Trailing 12-month total return, 3-month price momentum, beta and Sharpe ratio vs the broad U.S. market.| Rank | Company | Market Cap | TTM Return |
|---|---|---|---|
| 36 | Ccc Intelligent Solutions Holdings Inc | 3,916 | -27.23 % |
| 37 | Pagseguro Digital Ltd | 3,746 | -11.89 % |
| 38 | Life360 Inc | 3,403 | -61.68 % |
| 39 | First Advantage Corporation | 3,331 | 29.23 % |
| 40 | Stoneco Ltd | 1,234 | 12.3% |
| 41 | Five9 Inc | 2,907 | 35.91 % |
| 42 | Netscout Systems Inc | 1,234 | 12.3% |
| 43 | Cargurus Inc | 1,234 | 12.3% |
| 44 | Pony Ai inc | 1,234 | 12.3% |
| 45 | Agilysys Inc | 1,234 | 12.3% |
| 46 | Kyndryl Holdings Inc | 1,234 | 12.3% |
Market cap, return, momentum, beta and Sharpe ratio for the rest of Five9 Inc's same-size peers requires a Commercial License.
Source: CSIMarket API (daily market-structure computation); returns and risk metrics as of 2026-09-28. Beta and Sharpe ratio are versus the broad U.S. equity market, not this industry.
Five9 Inc's Profitability & Cost Structure
Trailing 12-month margins from SEC-filed financials. Operating margin is compared to the Cloud Computing & Data Analytics industry median; gross margin, EBITDA margin and capital intensity are compared to the live industry average (203 companies).| Metric | Company | Industry | Difference |
|---|---|---|---|
| Gross Margin | 54.87 % | 51.85 % (avg) | +3.0 pp |
| Operating Margin | 4.67 % | industry median | +5.7 pp |
| EBITDA Margin | 12.23 % | 2.97 % (avg) | +9.3 pp |
| Capital Intensity (Capex / Revenue) | 6.52 % | 5.21 % (avg) | +1.3 pp |
Source: CSIMarket API, trailing 12 months. SG&A and R&D as a share of revenue have limited coverage as this data is backfilled and appear only where reported. Higher capital intensity is not inherently negative; it reflects the industry's asset requirements.
Five9 Inc's Valuation vs Competitive Position
Valuation multiples vs the Cloud Computing & Data Analytics industry average (203 companies, excluding loss-making/negative-equity outliers), alongside returns on capital for context on whether a premium or discount lines up with measurably stronger or weaker returns.| Metric | Company | Industry Average | Difference |
|---|---|---|---|
| P/E | 33.8x | 27.6x | +6.2x |
| EV / EBITDA | 16.8x | 16.4x | +0.4x |
| P/B | 2.5x | 4.0x | -1.5x |
| Return on Equity | 7.49 % | industry aggregate | -3.25 % |
| Return on Invested Capital | 2.36 % | 1.95 % (avg) | 0.41 % |
Source: CSIMarket API, trailing 12 months. A valuation premium or discount is not, by itself, a judgment of over- or under-valuation. Compare it against the return and growth context shown elsewhere on this page.
Five9 Inc's Multi-Year Financial Trajectory
Fiscal-year revenue growth, operating margin, return on invested capital and P/E, as reported in SEC filings.| Metric | 2017 | 2018 | 2019 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|---|
| Revenue Growth | 23.53 % | 28.69 % | 27.30 % | 52.67 % | 27.77 % | 16.81 % | 14.46 % | 10.32 % |
| Operating Margin | -2.86 % | 2.72 % | 1.00 % | -9.23 % | -11.25 % | -10.83 % | -4.93 % | 2.51 % |
| Return on Invested Capital | -5.00 % | 1.76 % | 0.58 % | -4.75 % | -6.70 % | -5.79 % | -2.58 % | 1.28 % |
| P/E | - | - | - | - | - | - | - | 44.1x |
Source: CSIMarket API, fiscal-year figures. P/E is this company's own historical ratio at each fiscal year end and can swing sharply around an earnings trough: that is real, not a data error.
Five9 Inc's Strategic Group Map
Every company in Five9 Inc's industry and named-competitor list, plotted by trailing 12-month revenue growth and operating margin. Five9 Inc is shown in red; its closest peers by combined growth, margin and ROIC (the Similar Growth & Profitability group above) are labeled.
Source: CSIMarket API, trailing 12 months. Extreme outlier values (from near-zero-revenue companies) are excluded from the plotted cloud but never from the highlighted company or its labeled peers.
Five9 Inc's BCG Growth-Share Matrix
Relative market share (vs Five9 Inc's largest competitor by market cap) against industry revenue growth, using the standard textbook thresholds (1.0x share, 10% growth) a common framework, not a precision instrument.
Five9 Inc falls in the Dog quadrant: relative market share of 0.03x vs its largest competitor, in an industry growing revenue 5.4% (median, trailing 12 months).
Source: CSIMarket API (market-cap share and industry revenue growth). The 10% growth and 1.0x share lines are standard textbook thresholds, not derived from this industry's own distribution.
Five9 Inc's Competitive Forces (Porter's Five Forces)
Only the forces this data can support honestly are shown; the other three are marked as such rather than guessed.| Force | Assessment | Basis |
|---|---|---|
| Competitive Rivalry | High | Industry HHI of 546 (see Industry Market Structure & Concentration above) |
| Barriers to Entry | High (capital intensive) | Capital intensity (capex / revenue) of 6.52 % vs industry average 5.21 % (see Profitability & Cost Structure above) |
| Supplier Power | Not covered on this page | See Five9 Inc's dedicated suppliers page for concentration and dependency data |
| Buyer Power | Not covered on this page | See Five9 Inc's dedicated customers page for concentration and dependency data |
| Threat of Substitutes | - | No systematic data source for cross-product substitution exists in this system; not estimated |
Note: this is a partial, data-grounded application of the framework, not a complete strategic assessment. Rivalry and barriers-to-entry readings are mechanical translations of the HHI and capital-intensity figures shown elsewhere on this page, not independent judgments.
Five9 Inc's Industry Attractiveness & Competitive Strength
A CSIMarket composite, not a standard field: each axis is an equal-weighted average of three factors already shown elsewhere on this page (industry growth, industry profitability and rivalry for attractiveness; relative market share, profitability and growth vs industry for strength). Disclosed as a designed methodology, not a precision measurement.
Five9 Inc falls in the Low attractiveness / Medium strength cell: Harvest.
Source: CSIMarket API, trailing 12 months. Each axis score is a simple 1(low)/2(medium)/3(high) average across its three inputs -- a transparent, disclosed simplification, not a validated academic scoring model.
Five9 Inc's SWOT
Every point below is a fixed rule applied to a metric already shown elsewhere on this page (Market Structure, Profitability, Valuation, Run-Rate, Stock Performance, Quality Breadth) not an independent strategic assessment. A blank quadrant means no rule was met, not that none apply.Strengths
- Operating margin 5.7 points above the industry median.
- Latest-quarter revenue run-rate is accelerating (+3.7% annualized vs trailing 12 months).
- Outperforming the U.S.A. 500 over the trailing 12 months.
Weaknesses
- Low relative market share vs the industry leader (0.03x).
Opportunities
- A meaningful share of tracked competitors (40.00 %) show financial-distress signals, a possible opening to gain share.
Threats
- High capital intensity requires continuous reinvestment just to keep pace with the industry.
Methodology: mechanical, rule-based SWOT. Each bullet reuses a figure already sourced and cited elsewhere on this page; nothing here is generated narrative or independent analyst judgment.
Five9 Inc's Financial Strength vs Peers Comparison
Quick ratio, working capital, debt to equity and asset turnover, trailing 12 months| Company | Quick Ratio | Working Capital | Debt / Equity |
|---|---|---|---|
| Five9 Inc | 1.02 | 4.44 | 0.93 |
| Microsoft Corporation | 0.13 | 1.31 | 0.11 |
| Cisco Systems Inc | 0.25 | 0.94 | 0.63 |
| Twilio Inc | 0.87 | 4.48 | 0.12 |
| Zoom Communications Inc | 0.53 | 4.20 | - |
| Nice Ltd | 0.43 | 1.55 | - |
Quick ratio = cash / current liabilities; working capital ratio = current assets / current liabilities; asset turnover = revenue / total assets. Peers in the Blank Checks industry are excluded.
Five9 Inc's Revenue and Income Growth vs Peers
Quarterly revenue and net income growth, year over year and quarter over quarter| Company | Period | Revenue Y/Y | Income Y/Y |
|---|---|---|---|
| Five9 Inc | Q2 2026 | +10.6 % | +191.8 % |
| Microsoft Corporation | Q2 2026 | +17.7 % | +31.3 % |
| Cisco Systems Inc | Q2 2026 | +17.6 % | +51.3 % |
| Twilio Inc | Q2 2026 | +22.1 % | +4,659.4 % |
| Zoom Communications Inc | Q2 2026 | +4.9 % | +330.1 % |
| Nice Ltd | Q4 2025 | +7.7 % | +38.3 % |
| PEERS TOTAL | +17.0 % | +40.0 % |
Growth is shown only where both periods are positive. Peers in the Blank Checks industry are excluded.
Five9 Inc's Peers' Costs of Sales and Capital Expenditures
Context for revenue growth: peer costs and capex, year over year and quarter over quarter| Company | Period | Costs Y/Y | Capex Y/Y |
|---|---|---|---|
| Five9 Inc | Q2 2026 | +14.7 % | +99.3 % |
| Microsoft Corporation | Q2 2026 | +22.9 % | +109.6 % |
| Cisco Systems Inc | Q2 2026 | +14.8 % | +79.7 % |
| Twilio Inc | Q2 2026 | +23.7 % | +45.2 % |
| Zoom Communications Inc | Q2 2026 | +6.9 % | +170.2 % |
| Nice Ltd | Q4 2025 | +8.8 % | -45.9 % |
Five9 Inc's Returns and Turnover vs Peers
ROA, ROI and ROE (trailing 12 months), receivables and inventory turnover| Company | ROA | ROI | ROE |
|---|---|---|---|
| Five9 Inc | 3.28% | 3.73% | 7.49% |
| Microsoft Corporation | 19.76% | 22.48% | 34.22% |
| Cisco Systems Inc | 10.64% | 11.94% | 27.52% |
| Twilio Inc | 11.52% | 12.51% | 14.15% |
| Zoom Communications Inc | 26.52% | 31.72% | 32.25% |
| Nice Ltd | 11.99% | 14.46% | 15.79% |
ROA = net income / total assets; ROI = net income / investments; ROE = net income / equity; turnover ratios use trailing 12 month revenue (receivables) and cost of sales (inventory).
Five9 Inc's Valuation vs Peers
P/E, price to sales, PEG, price to cash flow and price to book| Company | P/E | Price / Sales |
|---|---|---|
| Five9 Inc | 50.97 | 2.46 |
| Microsoft Corporation | 28.37 | 11.44 |
| Cisco Systems Inc | 31.96 | 6.72 |
| Twilio Inc | 39.91 | 8.22 |
| Zoom Communications Inc | 8.11 | 5.24 |
| Nice Ltd | 11.29 | 2.35 |
| PEERS AVERAGE | 28.36 | 10.37 |
P/E = price / diluted EPS (trailing 12 months); PEG = P/E divided by EPS growth; the average row divides the peers' combined market cap by their combined income, sales, cash flow and equity.