Ttec Holdings Inc's Competitiveness
A competitive positioning analysis and financial ratio benchmarking of Ttec Holdings Inc (TTEC) against its publicly traded competitors: sales growth, net income, profitability, valuation and market share, plus each peer's market capitalization, revenue, income and employees. Free below: the top 5 peers. Subscriber access adds the full competitor list and CSV downloads.
Key Findings: Ttec Holdings Inc vs Its Competitors
- TTM: Trailing 12-month revenue of 2,041M vs 99,464M combined for tracked competitors (2.0% combined share).
- Trending: Latest-quarter revenue run-rate is decelerating (-10.7% annualized vs trailing 12 months), vs holding steady (+1.0%) for its tracked peer group.
- Growth: Ttec Holdings Inc generated -11.3% revenue growth year over year in Q2 2026, vs 4.4% for its tracked competitors combined.
- Profitability: Its -2.9% net margin compares with 10.2% for the peer group.
- Scale: Ttec Holdings Inc ranks #103 of 168 companies by market capitalization in the Professional Services industry, holding 0.0% of industry market cap.
- Peer revenue share: Ttec Holdings Inc accounted for 1.8% of combined revenue among its tracked peer group, down from 2.1% a year earlier.
- Peer differentiation: Revenue per employee of $0.05M compares with $0.07M for the peer group (0.6x).
Every figure above is sourced and cited in detail further down this page (Market Structure, Profitability & Cost Structure, Productivity vs Peers).
TTEC Sales vs. its Competitors, Q2 2026
Ttec Holdings Inc reported revenue contraction of 11.31 % year on year in Q2 2026, below its competitors' combined revenue growth of 4.35 %.
With a net margin of -2.86 %, Ttec Holdings Inc reported lower profitability than its competitors (10.20 %).
Ttec Holdings Inc generated 1.78 % of the combined sales of its peer group, down from 2.09 % a year earlier.
Ttec Holdings Inc vs. its Competitors, Q2 2026
Revenue growth, year on year
Net margin
Revenue run-rate vs trailing 12 months
TTM net margin
TTM = trailing twelve months. Run-rate annualizes the latest quarter (×4) and compares it to TTM. In millions of $. High-Confidence Competitors are named as a competitor directly in an SEC filing; Similar-Size Competitors are the closest peers by market-cap rank within the same industry; Similar Growth & Profitability Competitors are the closest peers by combined revenue growth, operating margin and ROIC, all independent of the competitor list.
TTM revenue, latest-quarter run-rate and net income/margin benchmarked across Ttec Holdings Inc and its 4 competitor groupings. Available under Commercial License.
| Entity | TTM Revenue | Rev Run-rate vs TTM |
|---|---|---|
| Ttec Holdings Inc | $12,345M | +12.3% · Accelerating |
| Competitors combined | $12,345M | +12.3% · Accelerating |
| High-Confidence Competitors (3) | $12,345M | +12.3% · Accelerating |
| Similar-Size Competitors (5) | $12,345M | +12.3% · Accelerating |
| Similar Growth & Profitability (7) | $12,345M | +12.3% · Accelerating |
TTM revenue, run-rate and net margin benchmarking across Ttec Holdings Inc's competitor groups requires a Commercial License.
For context: the Professional Services industry grew revenue 6.8% year over year, combined, vs -11.3% for Ttec Holdings Inc. Ttec Holdings Inc's share of combined industry revenue moved from 0.10% to 0.08%, a loss of 0.02 percentage points.
Ttec Holdings Inc's Competitor Quality Breadth
Share of each group, trailing 12 months: profitable (net margin > 0), expanding (revenue growth > 0), growing faster than the industry's own median, and financially distressed (Piotroski F-Score of 2 or below).
| Entity | Profitable | Expanding | Above Industry Growth | Distressed |
|---|---|---|---|---|
| Ttec Holdings Inc | No | No | No | No |
| Competitors combined (12) | ||||
| High-Confidence Competitors (3) | ||||
| Similar-Size Competitors (10) | ||||
| Similar Growth & Profitability (8) | 0.00 % (0 of 8) | 25.00 % (2 of 8) | 0.00 % (0 of 8) | 57.10 % (4 of 7) |
Source: CSIMarket API, trailing 12 months. Altman Z-Score is not shown here: it is not populated in the underlying data for any company. Percentages are of companies in each group that report the relevant metric, not of the full group size.
TTEC Stock Performance relative to its Competitors
TTEC Stock Performance relative to High-Confidence Competitors
TTEC Stock Performance relative to Similar-Size Competitors
TTEC Stock Performance relative to Similar Growth & Profitability Competitors
5 Best-Performing Tracked Competitors, Trailing 12 Months
| # | Competitor | TTM Share Price Return | vs U.S.A. 500 |
|---|---|---|---|
| 1 | Five9 Inc | 282.9% | Outperformed |
| 2 | Ibex Limited | 282.9% | Outperformed |
| 3 | Exlservice Holdings Inc | 282.9% | Outperformed |
| 4 | Genpact Limited | 282.9% | Outperformed |
| 5 | Accenture Plc | 282.9% | Outperformed |
TTM share price return and U.S.A. 500 outperformance for Ttec Holdings Inc's best-performing tracked competitors requires a Commercial License.
Source: CSIMarket API, trailing 12 months.
Ttec Holdings Inc's Comment on Competition and Industry Peers
Publicly Traded Peers of Ttec Holdings Inc
Revenue and income for trailing 12 months, in millions of $, except employees| Company | Market Cap | Revenues |
|---|---|---|
| Ttec Holdings Inc | 60.60 | 2,040.77 |
| Accenture Plc | 109,033.90 | 73,100.60 |
| Infosys Limited | 43,837.95 | 20,158.00 |
| Telus Corp | 12,525.60 | 15,707.60 |
| Genpact Limited | 5,494.53 | 5,250.06 |
| Exlservice Holdings Inc | 5,425.75 | 2,156.84 |
| SUBTOTAL | 185,890.08 | 139,664.32 |
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Sources: Ttec Holdings Inc's official press releases and regulatory filings; CSIMarket.com's market research; and the financial filings and press releases of the other companies cited.
Updated on:
Focus of this report: publicly traded companies. Ten additional tables on Ttec Holdings Inc versus competitors, including market share analysis, are in the navigation menu under Competition. To download the tables, please subscribe.
Ttec Holdings Inc's Competitors Named by the Company
Competitive relationships identified from SEC filings and corroborating sources, each with a basis and confidence.| Competitor | Basis | Confidence |
|---|---|---|
| Conduent Inc | Named by the company | 85% |
| Concentrix Corporation | Named by the company | 85% |
| Maximus Inc | Named by the company | 85% |
| Telus International cda Inc | Named by the company | 85% |
| Infosys Limited | Named by the company | 85% |
| Accenture Plc | Named by the company | 85% |
| Taskus Inc | Named by the company | 85% |
| Five9 Inc | Named by the company | 85% |
| Telus Corp | Named by the company | 85% |
| Ibex Limited | Named by the company | 85% |
| Genpact Limited | Named by the company | 85% |
Filing basis, confidence, active dates and source counts for Ttec Holdings Inc's named competitors require a Commercial License.
Methodology: relationships are extracted from SEC filings (named-competitor disclosures) and corroborating sources. Named by the company = explicitly disclosed as a competitor; Inferred = derived from corroborating signals. Confidence reflects evidence strength.
Ttec Holdings Inc's Business Segment Mix vs Peers
Revenue by operating segment or division, as named and reported by each company. Segment names are the filer's own and are not standardized across companies. Do not assume a same-named or similarly-named segment is defined identically between two companies. Shares are of each company's own total revenue and are not required to sum to 100% (intersegment revenue, unallocated items).| Company | Largest Segment |
|---|---|
| Ttec Holdings Inc | TTEC Engage 77.16 % |
| Accenture Plc | Americas 49.30 % |
| Genpact Limited | High Tech and Manufacturing 39.03 % |
| Exlservice Holdings Inc | Insurance 39.52 % |
| Maximus Inc | U.S. Federal Services 57.70 % |
| Concentrix Corporation | Reportable 100.00 % |
Source: operating segment revenue as reported in each company's SEC filings (10-K/10-Q), via the CSIMarket API, leaf-level reportable segments only (parent roll-up segments are excluded where sub-segments are separately disclosed).
Ttec Holdings Inc's Productivity vs Peers Comparison
Revenue and income per employee, trailing 12 months, in $; market cap in millions of $| Company | Market Cap | Revenue / Employee | Income / Employee |
|---|---|---|---|
| Ttec Holdings Inc | 61 | 45,451 | -4,449 |
| Accenture Plc | 109,034 | 93,839 | 10,006 |
| Infosys Limited | 43,838 | 77,645 | 12,773 |
| Telus Corp | 12,526 | 182,646 | 6,921 |
| Genpact Limited | 5,495 | 37,500 | 4,162 |
| Exlservice Holdings Inc | 5,426 | 33,182 | 3,870 |
| PEERS TOTAL | 185,829 | 71,531 | 6,019 |
Ttec Holdings Inc's Geographic Revenue Exposure vs Peers
Revenue by country/region as reported in each company's most recent filing. Disclosure granularity varies by filer (some report by country, others by broad region) and is shown as disclosed.| Company | Largest Market |
|---|---|
| Ttec Holdings Inc | United States Canada 61.00 % |
| Exlservice Holdings Inc | North America 82.23 % |
| Five9 Inc | United States 88.52 % |
| Taskus Inc | Philippines 52.24 % |
| Ibex Limited | Offshore 50.00 % |
Source: revenue geography as reported in each company's SEC filings (10-K/10-Q), via the CSIMarket API. Percentages are of that company's own total consolidated revenue for its most recent reported period.
Ttec Holdings Inc's Position in Industry Market Structure
Market-capitalization share and concentration across all 155 companies in Ttec Holdings Inc's industry classification, broader than the peer set above. Market cap in millions of $.Ttec Holdings Inc ranks #103 of 155 companies by market capitalization in its industry, holding 0.00 % of total industry market cap. The industry's Herfindahl-Hirschman Index (HHI) is 1,031, indicating a unconcentrated market structure (U.S. antitrust guidance: below 1,500 unconcentrated, 1,500 to 2,500 moderately concentrated, above 2,500 highly concentrated).
| Rank | Company | Market Cap | Industry Share |
|---|---|---|---|
| 1 | Visa Inc | 704,197 | 22.70 % |
| 2 | Mastercard Incorporated | 499,045 | 16.09 % |
| 3 | Repay Holdings Corporation | 307,739 | 9.92 % |
| 4 | Alibaba Group Holding Limited | 250,320 | 8.07 % |
| 5 | Uber Technologies Inc | 1,234 | 5.2% |
| 6 | Accenture Plc | 1,234 | 5.2% |
| 7 | Pdd Holdings inc | 1,234 | 5.2% |
| 8 | Orix Corporation | 1,234 | 5.2% |
| 9 | Mercadolibre Inc | 1,234 | 5.2% |
| 10 | Uxin Limited | 1,234 | 5.2% |
| 103 | Ttec Holdings Inc | 60 | 0.00 % |
Market cap and industry share for the rest of Ttec Holdings Inc's industry peers requires a Commercial License.
Source: CSIMarket API (daily market-structure computation) across CSIMarket's industry classification, market capitalization as of 2026-09-29.
Ttec Holdings Inc's Same-Size Peers & Stock Performance
Peers chosen by closeness in market-cap rank within the same industry classification (not the named-competitor list above). Trailing 12-month total return, 3-month price momentum, beta and Sharpe ratio vs the broad U.S. market.| Rank | Company | Market Cap | TTM Return |
|---|---|---|---|
| 98 | Resources Connection Inc | 126 | -25.98 % |
| 99 | Mays J W Inc | 81 | - |
| 100 | The Intergroup Corporation | 79 | 84.42 % |
| 101 | Comscore Inc | 74 | - |
| 102 | Research Solutions inc | 1,234 | 12.3% |
| 103 | Ttec Holdings Inc | 60 | -62.46 % |
| 104 | Altisource Portfolio Solutions S a | 1,234 | 12.3% |
| 105 | Tuanche Ltd | 1,234 | 12.3% |
| 106 | Janel Corporation | 1,234 | 12.3% |
| 107 | Bgsf Inc | 1,234 | 12.3% |
| 108 | Dlh Holdings Corp | 1,234 | 12.3% |
Market cap, return, momentum, beta and Sharpe ratio for the rest of Ttec Holdings Inc's same-size peers requires a Commercial License.
Source: CSIMarket API (daily market-structure computation); returns and risk metrics as of 2026-09-29. Beta and Sharpe ratio are versus the broad U.S. equity market, not this industry.
Ttec Holdings Inc's Profitability & Cost Structure
Trailing 12-month margins from SEC-filed financials. Operating margin is compared to the Professional Services industry median; gross margin, EBITDA margin and capital intensity are compared to the live industry average (230 companies). See the full Professional Services industry profitability benchmarks.| Metric | Company | Industry | Difference |
|---|---|---|---|
| Gross Margin | 21.47 % | 46.73 % (avg) | -25.3 pp |
| Operating Margin | -6.40 % | industry median | -10.6 pp |
| EBITDA Margin | -4.84 % | 5.81 % (avg) | -10.6 pp |
| Capital Intensity (Capex / Revenue) | 2.18 % | 4.25 % (avg) | -2.1 pp |
Source: CSIMarket API, trailing 12 months. SG&A and R&D as a share of revenue have limited coverage as this data is backfilled and appear only where reported. Higher capital intensity is not inherently negative; it reflects the industry's asset requirements.
Ttec Holdings Inc's Valuation vs Competitive Position
Valuation multiples vs the Professional Services industry average (230 companies, excluding loss-making/negative-equity outliers), alongside returns on capital for context on whether a premium or discount lines up with measurably stronger or weaker returns. See the full Professional Services industry valuation benchmarks.| Metric | Company | Industry Average | Difference |
|---|---|---|---|
| P/E | - | 25.6x | - |
| EV / EBITDA | - | 15.3x | - |
| P/B | 0.8x | 3.7x | -2.9x |
| Return on Equity | -136.30 % | industry aggregate | -160.39 % |
| Return on Invested Capital | -9.36 % | 5.26 % (avg) | -14.62 % |
Source: CSIMarket API, trailing 12 months. A valuation premium or discount is not, by itself, a judgment of over- or under-valuation. Compare it against the return and growth context shown elsewhere on this page.
Ttec Holdings Inc's Multi-Year Financial Trajectory
Fiscal-year revenue growth, operating margin, return on invested capital and P/E, as reported in SEC filings.| Metric | 2016 | 2017 | 2018 | 2019 | 2021 | 2022 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|---|
| Revenue Growth | -0.89 % | 15.85 % | 2.15 % | 8.91 % | 23.56 % | 7.51 % | -10.36 % | -3.20 % |
| Operating Margin | 4.14 % | 6.80 % | 6.10 % | 7.53 % | 9.56 % | 6.90 % | -7.86 % | -5.48 % |
| Return on Invested Capital | 5.80 % | 8.86 % | 8.00 % | 9.54 % | 11.01 % | 7.55 % | -9.17 % | -7.13 % |
| P/E | 42.2x | 234.7x | 37.2x | 25.1x | 29.5x | 21.2x | - | - |
Source: CSIMarket API, fiscal-year figures. P/E is this company's own historical ratio at each fiscal year end and can swing sharply around an earnings trough: that is real, not a data error.
Ttec Holdings Inc's Strategic Group Map
Every company in Ttec Holdings Inc's industry and named-competitor list, plotted by trailing 12-month revenue growth and operating margin. Ttec Holdings Inc is shown in red; its closest peers by combined growth, margin and ROIC (the Similar Growth & Profitability group above) are labeled.
Source: CSIMarket API, trailing 12 months. Extreme outlier values (from near-zero-revenue companies) are excluded from the plotted cloud but never from the highlighted company or its labeled peers.
Ttec Holdings Inc's BCG Growth-Share Matrix
Relative market share (vs Ttec Holdings Inc's largest competitor by market cap) against industry revenue growth, using the standard textbook thresholds (1.0x share, 10% growth) a common framework, not a precision instrument.
Ttec Holdings Inc falls in the Dog quadrant: relative market share of 0.00x vs its largest competitor, in an industry growing revenue 5.2% (median, trailing 12 months).
Source: CSIMarket API (market-cap share and industry revenue growth). The 10% growth and 1.0x share lines are standard textbook thresholds, not derived from this industry's own distribution.
Ttec Holdings Inc's Competitive Forces (Porter's Five Forces)
Only the forces this data can support honestly are shown; the other three are marked as such rather than guessed.| Force | Assessment | Basis |
|---|---|---|
| Competitive Rivalry | High | Industry HHI of 1,031 (see Industry Market Structure & Concentration above) |
| Barriers to Entry | Lower than typical for the industry | Capital intensity (capex / revenue) of 2.18 % vs industry average 4.25 % (see Profitability & Cost Structure above) |
| Supplier Power | Not covered on this page | See Ttec Holdings Inc's dedicated suppliers page for concentration and dependency data |
| Buyer Power | Not covered on this page | See Ttec Holdings Inc's dedicated customers page for concentration and dependency data |
| Threat of Substitutes | - | No systematic data source for cross-product substitution exists in this system; not estimated |
Note: this is a partial, data-grounded application of the framework, not a complete strategic assessment. Rivalry and barriers-to-entry readings are mechanical translations of the HHI and capital-intensity figures shown elsewhere on this page, not independent judgments.
Ttec Holdings Inc's Industry Attractiveness & Competitive Strength
A CSIMarket composite, not a standard field: each axis is an equal-weighted average of three factors already shown elsewhere on this page (industry growth, industry profitability and rivalry for attractiveness; relative market share, profitability and growth vs industry for strength). Disclosed as a designed methodology, not a precision measurement.
Ttec Holdings Inc falls in the Low attractiveness / Low strength cell: Harvest / Divest.
Source: CSIMarket API, trailing 12 months. Each axis score is a simple 1(low)/2(medium)/3(high) average across its three inputs -- a transparent, disclosed simplification, not a validated academic scoring model.
Ttec Holdings Inc's SWOT
Every point below is a fixed rule applied to a metric already shown elsewhere on this page (Market Structure, Profitability, Valuation, Run-Rate, Stock Performance, Quality Breadth) not an independent strategic assessment. A blank quadrant means no rule was met, not that none apply.Strengths
No rule matched.
Weaknesses
- Operating margin 10.6 points below the industry median.
- Return on equity 160.4 points below the industry aggregate.
- Latest-quarter revenue run-rate is decelerating (-10.7% annualized vs trailing 12 months).
- Underperforming the U.S.A. 500 over the trailing 12 months.
- Low relative market share vs the industry leader (0.00x).
Opportunities
No rule matched.
Threats
No rule matched.
Methodology: mechanical, rule-based SWOT. Each bullet reuses a figure already sourced and cited elsewhere on this page; nothing here is generated narrative or independent analyst judgment.
Ttec Holdings Inc's Financial Strength vs Peers Comparison
Quick ratio, working capital, debt to equity and asset turnover, trailing 12 months| Company | Quick Ratio | Working Capital | Debt / Equity |
|---|---|---|---|
| Ttec Holdings Inc | 0.25 | 1.88 | 6.02 |
| Accenture Plc | 0.51 | 1.38 | 0.16 |
| Infosys Limited | 0.42 | 1.98 | 0.03 |
| Telus Corp | 0.09 | 0.27 | 1.90 |
| Genpact Limited | 0.48 | 1.69 | 0.54 |
| Exlservice Holdings Inc | 0.50 | 2.81 | 0.36 |
Quick ratio = cash / current liabilities; working capital ratio = current assets / current liabilities; asset turnover = revenue / total assets. Peers in the Blank Checks industry are excluded.
Ttec Holdings Inc's Revenue and Income Growth vs Peers
Quarterly revenue and net income growth, year over year and quarter over quarter| Company | Period | Revenue Y/Y | Income Y/Y |
|---|---|---|---|
| Ttec Holdings Inc | Q2 2026 | -11.3 % | - |
| Accenture Plc | Q2 2026 | +5.6 % | +6.3 % |
| Infosys Limited | Q1 2026 | +4.6 % | +4.9 % |
| Telus Corp | Q4 2025 | +0.6 % | -17.2 % |
| Genpact Limited | Q2 2026 | +7.1 % | +9.8 % |
| Exlservice Holdings Inc | Q1 2026 | +13.9 % | +0.8 % |
| PEERS TOTAL | +3.4 % | +1.9 % |
Growth is shown only where both periods are positive. Peers in the Blank Checks industry are excluded.
Ttec Holdings Inc's Peers' Costs of Sales and Capital Expenditures
Context for revenue growth: peer costs and capex, year over year and quarter over quarter| Company | Period | Costs Y/Y | Capex Y/Y |
|---|---|---|---|
| Ttec Holdings Inc | Q2 2026 | -10.4 % | +76.0 % |
| Accenture Plc | Q2 2026 | +5.7 % | +10.1 % |
| Infosys Limited | Q1 2026 | +4.4 % | - |
| Telus Corp | Q4 2025 | - | - |
| Genpact Limited | Q2 2026 | +6.1 % | -8.6 % |
| Exlservice Holdings Inc | Q1 2026 | +13.4 % | -0.1 % |
Ttec Holdings Inc's Returns and Turnover vs Peers
ROA, ROI and ROE (trailing 12 months), receivables and inventory turnover| Company | ROA | ROI | ROE |
|---|---|---|---|
| Ttec Holdings Inc | - | - | - |
| Accenture Plc | 11.69% | 18.04% | 24.02% |
| Infosys Limited | 20.16% | 30.31% | 33.70% |
| Telus Corp | 1.30% | 2.67% | 4.69% |
| Genpact Limited | 10.48% | 13.86% | 22.91% |
| Exlservice Holdings Inc | 14.75% | 16.98% | 27.16% |
ROA = net income / total assets; ROI = net income / investments; ROE = net income / equity; turnover ratios use trailing 12 month revenue (receivables) and cost of sales (inventory).
Ttec Holdings Inc's Valuation vs Peers
P/E, price to sales, PEG, price to cash flow and price to book| Company | P/E | Price / Sales |
|---|---|---|
| Ttec Holdings Inc | - | 0.03 |
| Accenture Plc | 14.16 | 1.49 |
| Infosys Limited | 14.00 | 2.17 |
| Telus Corp | 11.33 | 0.80 |
| Genpact Limited | 9.60 | 1.05 |
| Exlservice Holdings Inc | 22.17 | 2.52 |
| PEERS AVERAGE | 16.33 | 1.33 |
P/E = price / diluted EPS (trailing 12 months); PEG = P/E divided by EPS growth; the average row divides the peers' combined market cap by their combined income, sales, cash flow and equity.