Accenture Plc's Business Segments

We are one of the world’s leading organizations providing management consulting, technology and outsourcing services.

Our “high performance business” strategy is to use our expertise in consulting, technology and outsourcing to help clients achieve performance at higher levels so they can create sustainable value for their customers and stakeholders. We use our industry and business-process knowledge, our service offering expertise and our insight into, and understanding of, emerging technologies and new business and technology trends to formulate and implement solutions with and for our clients. Our strategy is focused on helping clients improve operational performance, deliver their products and services more effectively and efficiently, and grow their businesses in existing and new markets.

We operate globally with one common brand and business model designed to enable us to provide clients around the world with the same high level of service. Drawing on a combination of industry expertise, functional capabilities, alliances, global resources and technology, we seek to deliver competitively priced, high-value services that help our clients measurably improve business performance. Our global delivery model enables us to provide an end-to-end delivery capability by drawing on our global resources to deliver high-quality, cost-effective solutions to our clients.

We combine our capabilities across management consulting, technology and business process outsourcing to provide differentiated, industry- and function-based, end-to-end business services. We continue to invest in strategic initiatives including analytics, cloud computing, insight-driven health, interactive/digital marketing, mobility and smart grid.

Our geographic expansion strategy focuses on emerging and mature markets with significant growth potential for us. Our priority emerging markets are the ASEAN (Association of Southeast Asian Nations) countries, Brazil, China, India, Mexico, the Middle East, Russia, South Africa, South Korea and Turkey.

Consulting, Technology and Outsourcing Services and Solutions
Our business is structured around five operating groups, which together comprise 19 industry groups serving clients in major industries around the world. Our industry focus gives us an understanding of industry evolution, business issues and applicable technologies, enabling us to deliver innovative solutions tailored to each client or, as appropriate, more standardized capabilities to multiple clients.

Our three growth platforms—management consulting, technology and business process outsourcing—are the innovation engines through which we build world-class skills and capabilities; develop our knowledge capital; and create, acquire and manage key assets central to the development of solutions for our clients. The professionals within these areas work closely with those in our operating groups to develop and deliver integrated services and solutions to clients.
Client engagement teams—which typically consist of industry experts, capability specialists and professionals with local market knowledge—leverage the capabilities of our global delivery model to deliver price-competitive services and solutions. In certain instances, our client engagement teams include subcontractors, who supplement our professionals with additional resources in a specific skill, service or product area, as needed.

Operating Groups
The following table shows the current organization of our five operating groups and their 19 industry groups. Our operating groups are our reportable operating segments. We do not allocate total assets by operating group, although our operating groups do manage and control certain assets.

Communications, Media & Technology
• Communications
• Electronics & High Tech
• Media & Entertainment

Financial Services
• Banking
• Capital Markets
• Insurance

Health & Public Service
• Health
• Public Service

Products
• Air, Freight & Travel Services
• Automotive
• Consumer Goods & Services
• Industrial Equipment
• Infrastructure & Transportation Services
• Life Sciences
• Retail

Resources
• Chemicals
• Energy
• Natural Resources
• Utilities

Competition
We operate in a highly competitive and rapidly changing global marketplace and compete with a variety of organizations that offer services competitive with those we offer. Our competitors include:

large multinational providers, including the services arms of large global technology providers (hardware, equipment and software), that offer some or all of the services that we do;

off-shore service providers in lower-cost locations, particularly in India, the Philippines and China, that offer services similar to those we offer, often at highly competitive prices and on more aggressive contractual terms;

accounting firms that have expanded or are in the process of expanding, including through acquisitions, their consulting services in areas that compete with us;

niche solution or service providers or local competitors that compete with us in a specific geographic market, industry segment or service area, including companies that provide new or alternative products, services or delivery models; and

in-house departments of large corporations that use their own resources, rather than engage an outside firm for the types of services we provide.
Our revenues are derived primarily from Fortune Global 500 and Fortune 1000 companies, medium-sized companies, governments, government agencies and other enterprises. We believe that the principal competitive factors in the industries in which we compete include:

skills and capabilities of people;

technical and industry expertise;

innovative service and product offerings;

ability to add business value and improve performance;

reputation and client references;

contractual terms, including competitive pricing;

ability to deliver results reliably and on a timely basis;

scope of services;

service delivery approach;

quality of services and solutions;

availability of appropriate resources; and

global reach and scale, including level of presence in key emerging markets.
Our clients typically retain us on a non-exclusive basis.

Accenture Plc Overview

Accenture Plc is a global leader in professional services, servicing a diverse range of industries with a focus on providing innovative solutions. The company’s offerings are categorized into several operating groups and growth platforms, each designed to address specific industry needs and challenges.

Operating Groups

1. Communications, Media & Technology (CMT)
- Overview: The CMT operating group focuses on the convergence of communications, computing, and content. This segment develops digital transformation strategies and industry-specific solutions to enhance operational efficiencies and business results.
- Industry Groups:
- Communications: Services include consulting for wireline, wireless, cable, and satellite providers to improve revenue, profitability, and customer satisfaction. This encompasses sales and service channels, billing management, new product innovation, and network services.
- Electronics & High Tech: This group serves segments like software, semiconductor, and aerospace, offering strategy, enterprise resource management, digital marketing, product lifecycle management, and supply chain management services.
- Media & Entertainment: Targeting industries such as broadcasting and publishing, this segment develops digital marketing strategies, content management systems, and monetization solutions for content distribution across platforms and devices.

2. Financial Services
- Overview: This group serves banking, capital markets, and insurance sectors, addressing growth strategy, cost efficiency improvements, regulatory compliance, and technology adaptation.
- Industry Groups:
- Banking: Focuses on retail and commercial banks to lower costs, enhance customer acquisition, manage risks, and comply with regulations.
- Capital Markets: Provides consulting and outsourcing services to investment banks and asset managers to optimize performance.
- Insurance: Aims to enhance processes in property and casualty, life insurance, and brokerage sectors, focusing on claims management and technology modernization.

3. Health & Public Services
- Overview: Catering to healthcare providers and government agencies, this group aims to improve health outcomes and service delivery.
- Industry Groups:
- Health: Works with healthcare organizations to improve accessibility and productivity through IT infrastructure enhancement and management services.
- Public Service: Aids governments in transforming service delivery by improving operational efficiency and citizen engagement capabilities.

4. Products
- Overview: This group focuses on interconnected consumer-relevant industries, offering solutions across various domains.
- Industry Groups:
- Air, Freight & Travel Services: Assists travel and logistics companies in developing efficient networks and improving customer relationship management.
- Automotive: Works with manufacturers and suppliers to enhance customer-centered sales, marketing, and operational efficiencies.
- Consumer Goods & Services: Aims to improve performance in sectors ranging from food and beverage to fashion and apparel through enhanced supply chain and consumer engagement strategies.
- Industrial Equipment: Improves supply chain efficiencies and manages mergers and acquisitions for industries involving manufacturing and heavy equipment.
- Infrastructure & Transportation Services: Aids in developing operational strategies for construction and mass transit sectors.
- Life Sciences: Focuses on pharmaceutical, biotechnology, and medical technology sectors for business process and technology transformation.
- Retail: Supports retailers in becoming integrated digital enterprises, improving customer experiences across channels.

5. Resources
- Overview: This group serves sectors including chemicals, energy, and utilities, focusing on capital investment management and sustainability.
- Industry Groups:
- Chemicals: Aids in strategy development and process redesign for companies in the chemical sector.
- Energy: Helps oil and gas clients optimize production and streamline operations.
- Natural Resources: Works with mining, forest products, and building materials sectors to strengthen operations and mitigate risk.
- Utilities: Supports electric, gas, and water utilities in transforming customer relationships and optimizing supply chain processes.

Growth Platforms

1. Management Consulting
- Overview: Addresses strategic, operational, and functional consulting needs across industries. The service areas include:
- Finance & Enterprise Performance: Enhances financial processing and reporting capabilities.
- Operations: Drives efficient operations and process transformation for business growth.
- Risk Management: Develops enterprise-wide risk management solutions.
- Sales & Customer Services: Improves customer relations and sales strategies.
- Strategy: Provides corporate and business unit strategy consulting.
- Sustainability: Integrates sustainability into business strategies and operations.
- Talent & Organization: Focuses on talent management, organizational transformation, and workforce effectiveness.

2. Technology
- Overview: Involves systems integration, technology consulting, and technology outsourcing to enhance client IT capabilities.
- Service Areas:
- Systems Integration Consulting: Delivers ERP solutions, industry-specific applications, and information management services.
- Technology Consulting: Includes IT strategy, infrastructure optimization, security consulting, and application modernization.
- Technology Outsourcing: Manages application and IT infrastructure services, focusing on efficiency and security in IT operations.

3. Business Process Outsourcing (BPO)
- Overview: Provides a range of business process services aimed at improving operational efficiency and business value.
- Services Offered: Includes finance, procurement, human resources, and customer service functions, delivered on a global scale.

Conclusion

Through a well-structured portfolio of operating groups and growth platforms, Accenture Plc offers comprehensive services that encompass management consulting, technology, and outsourcing across multiple industries. This holistic approach enables organizations to adapt, innovate, and excel in a rapidly evolving business landscape.