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Freshworks Inc   (FRSH)
Other Ticker:  
 
    Sector  Technology    Industry Software & Programming
   Industry Software & Programming
   Sector  Technology
 
Price: $17.7700 $-0.26 -1.442%
Day's High: $17.985 Week Perf: -6.91 %
Day's Low: $ 17.71 30 Day Perf: -16.46 %
Volume (M): 3,051 52 Wk High: $ 24.98
Volume (M$): $ 54,220 52 Wk Avg: $18.68
Open: $17.83 52 Wk Low: $12.22



 Market Capitalization (Millions $) 5,196
 Shares Outstanding (Millions) 292
 Employees 4,600
 Revenues (TTM) (Millions $) 596
 Net Income (TTM) (Millions $) -137
 Cash Flow (TTM) (Millions $) 184
 Capital Exp. (TTM) (Millions $) 11

Freshworks Inc
We serve businesses of all sizes with contemporary SaaS products that are designed with the user in mind. We started with Freshdesk, our customer experience (CX) product, and then expanded our portfolio to include Freshservice, our IT service management (ITSM) product; and more recently, Freshsales and Freshmarketer, which are our sales force and marketing automation solutions.
Our powerful software delivers the modern functionality and capabilities businesses need, while being intuitive and easy to use, rapid to onboard, agile, and affordable for organizations of all sizes. We build intelligence and automation into our products wherever possible to accelerate user productivity and allow them to quickly meet the increasing demands of their customers and employees. By accelerating time to value, increasing productivity, and lowering costs, we provide businesses with a concrete return on their investment in Freshworks. With an increased ability to delight customers and employees, businesses also benefit from improved customer and employee retention, higher net promoter scores (NPS), and better business outcomes.
Product-led growth (PLG) is the core foundation of Freshworks and has helped us serve organizations of all sizes. The simplicity and powerful functionality underpinning our Freshworks solutions acts as the primary driver of customer acquisition, conversion, and expansion by driving trials of our products that we supplement with our inbound and outbound sales motions. Our pricing is transparent, affordable, and easy to understand, reducing the length of sales cycles and increasing the efficiency of marketing and sales. This enables us to disrupt the traditional top-down sales motion, letting users, not executives, designate Freshworks as their software of choice.
Freshworks provides solutions that serve the needs of users in the CX and ITSM categories, and we have also expanded our offering with Sales and Marketing automation products. These product offerings enable organizations to acquire, engage, and better serve their customers and employees.
For customer facing teams, we offer our CX family of products, Freshdesk, including Freshdesk Support Desk, Freshdesk Omnichannel Suite, Freshdesk Messaging, Freshdesk Contact Center, and Freshdesk Customer Success. These products allow businesses to delight their customers across touchpoints, streamline customer conversations, and automate repetitive tasks.
For employee facing teams, our ITSM product, Freshservice, provides both the intelligence and automation businesses need to give employees the 'consumer' like experience they now expect. We also offer additional products, including HR Management. These products and capabilities are relatively nascent but we believe they provide evidence of our continued focus on innovation and will be growth opportunities for Freshworks in the future.
For go-to-market teams, our Sales and Marketing products of Freshsales, Freshmarketer, and Freshsales Suite align users with a unified view of the customer journey to better acquire, engage, and close customers.
All of our products leverage our Freshworks Neo platform, which provides shared services that enable us to rapidly innovate and release new products. Businesses can use Neo'which provides a low-code development and a hassle-free deployment environment'to extend and integrate Freshworks into their existing solutions and perform advanced analytics to gain insights that help them run their businesses more efficiently.
Customer Experience Product Offerings
The main product of our CX offerings is Freshdesk Support Desk, which businesses use to interact with their customers and respond to customer service requests.
Freshdesk Support Desk. Freshdesk Support Desk enables businesses to delight their customers at every service engagement touchpoint across traditional channels like email as well as modern channels like messaging and social media. Freshdesk Support Desk helps agents resolve complex issues through its powerful collaboration, tools, intelligent automation and provision of a unified view of the customer. Freshdesk also helps improve agent productivity through omniroute technology that balances agent workload intelligently across channels and agent availability, native field service management tools, and embedded collaboration within a customer record. Freshdesk Support Desk also has native technology that scales with the customer, including multilingual support capabilities and prescriptive analytics that support better insights and business decisions. We also offer additional products in the CX space to address specific communication channels and use cases.
Freshdesk Messaging. Freshdesk Messaging provides agents with a modern conversational user interface to proactively engage with their customers across web, mobile, and social messaging applications. Our Freshdesk Messaging bot technology allows businesses to provide self service to customers by automating commonly performed transactions and providing answers to frequently asked questions.
Freshdesk Contact Center. Freshdesk Contact Center provides agents with a modern, cloud-based telephony system to connect with customers that supports complex call-flows, number and call management, IVR, and routing needs. Freshdesk Contact Center also provides a live dashboard and reports along with other agent productivity tools.
Freshdesk Omnichannel Suite. Freshdesk Omnichannel Suite, an integrated suite of Freshdesk Support Desk, Freshdesk Messaging, and Freshdesk Contact Center solutions, delivers a single, unified customer experience that moves with the customer across multiple support channels. Customer experience agents that use Freshdesk Omnichannel Suite are able to engage and track customers across digital and traditional channels to provide a superior customer experience to delight customers.
Freshdesk Customer Success. Freshdesk Customer Success helps customer success managers at B2B subscription companies proactively manage their customers to increase customer retention and delight.


   Company Address: 2950 S. Delaware Street San Mateo 94403 CA
   Company Phone Number: 513-0514   Stock Exchange / Ticker: NASDAQ FRSH
   


Customers Net Income grew by FRSH's Customers Net Profit Margin grew to

111.95 %

2.3 %

• Customers Performance • Customers Expend. • Customers Efficiency • List of Customers


   

Stock Performances by Major Competitors

5 Days Decrease / Increase
     
CRM   -1.99%    
DBX        1.36% 
NOW   -1.7%    
ORCL        0.2% 
SQ   -1.67%    
TEAM   -9.83%    
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Freshworks Inc

Freshworks Inc achieves exceptional 20.151% revenue improvement in fiscal quarter ending December 31, 2023

Freshworks Inc, a leading software and programming company, has recently shared its financial results for the fourth quarter and full year ended December 31, 2023. The company experienced a significant uptick in its corporate financial framework, thanks to its strategic collaboration with Amazon Web Services (AWS) and the expansion of its artificial intelligence (AI)-enhanced Software-as-a-Service (SaaS).
One of the key highlights of the financial report is the 20% year-over-year growth in full-year revenue. This substantial increase can be attributed to the partnership between Freshworks Inc and AWS. With this collaboration, Freshworks Inc has been able to reach a wider customer base and enhance its AI-powered SaaS offerings. As a result, the company has seen a notable increase in corporate customer revenue, which has, in turn, reshaped its financial landscape.

Product Service News

Freshworks' Strategic Alliance with AWS and AI-Powered SaaS Expansion Rise Corporate Client Revenue and Reshapes Financial Landscape

Published Mon, Jan 29 2024 2:18 PM UTC

After solidifying an effective, strategic collaboration with Amazon Web Services (AWS), Freshworks Inc has seen a considerable uptick in its corporate financial framework. This alliance has been pivotal in broadening the reach of its artificial intelligence (AI)-enhanced Software-as-a-Service (SaaS), leading to a notable increase in corporate customer revenue and subsequentl...

Product Service News

Freshworks' Advanced Product Suite Empowers Lalamove's Sales Efficiency Across Asia and LATAM

Published Tue, Nov 21 2023 2:00 AM UTC



In this digital age, companies across various industries are constantly seeking innovative solutions to enhance their sales processes and improve customer engagement. One prime example is on-demand delivery platform Lalamove, which has successfully adopted multiple Freshworks products to achieve remarkable sales efficiency in both Asia and LATAM. Through the implem...

Freshworks Inc

Headline: Freshworks Inc Records Exemplary and Highly Dynamic Growth Throughout the Financial Third Quarter of 2023

s the third quarter of 2023 earnings season comes to an end, Freshworks Inc., a leading software and programming company, has reported notable improvements in its financial performance. The company's latest financial results showcase impressive growth in revenue, a significant reduction in losses per share, and a strong net cash position. However, the recent decline in the company's stock performance may raise some concerns for investors.
Revenue Growth Outperforms Industry Peers:
Freshworks Inc. demonstrated strong revenue growth during the third quarter of 2023, with a remarkable increase of 19.049% compared to the same quarter a year ago. In comparison, most companies in the software and programming industry reported a revenue rise of only 11.64% during the same period. Sequentially, Freshworks' revenue surged by 5.658% from the preceding quarter, indicating sustained momentum.

Freshworks Inc

Freshworks Inc Witnesses Remarkable Revenue Surge in Q2 2023 Amidst Decreased Loss Per Share



Freshworks Inc, a leading provider of customer engagement software, has recently released its financial results for the second quarter of 2023. The company showcased several positive trends, including a decrease in loss per share, an improvement in income per share, and a substantial increase in revenue. Let's delve into the details of Freshworks Inc's financial performance and analyze the implications of these results.
Financial Performance Overview:
1. Loss per Share Improvement:
Freshworks Inc demonstrated a significant improvement in loss per share compared to the same quarter last year. Decreasing from $-0.24 per share to $-0.12 per share, this illustrates a positive shift in the company's financial performance. This suggests that Freshworks Inc has made strides in reducing expenses and optimizing operational efficiency.






 

Freshworks Inc's Segments
 
 
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  Company Estimates  
  Revenue Outlook
Freshworks Inc does not provide revenue guidance.

Earnings Outlook
Freshworks Inc does not provide earnings estimates.

 
Geographic Revenue Dispersion




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