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Freshworks Inc   (FRSH)
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    Sector  Technology    Industry Software & Programming
   Industry Software & Programming
   Sector  Technology
 

Freshworks Inc's Customers Performance

FRSH

 
FRSH's Source of Revenues In the Q4, Freshworks Inc 's corporate clients experienced a reduction by -5.6 % in their costs of revenue, compared to a year ago, sequentially costs of revenue were trimmed by -4.15 %. During the corresponding time, Freshworks Inc recorded revenue increase by 20.15 % year on year, sequentially revenue grew by 4.38 %. While revenue at the Freshworks Inc 's corporate clients fell by -0.21 % year on year, sequentially revenue fell by -1.61 %.

List of FRSH Customers




Customers of Freshworks Inc saw their costs of revenue decrease by -5.6 % in Q4 compare to a year ago, sequentially costs of revenue were trimmed by -4.15 %, for the same period Freshworks Inc recorded revenue increase by 20.15 % year on year, sequentially revenue grew by 4.38 %.

List of FRSH Customers


   
Customers Net Income grew in Q4 by Customers Net margin grew to
111.95 % 2.3 %



Freshworks Inc's Customers, Q4 2023 Revenue Growth By Industry
Customers in Consumer Financial Services Industry      9.09 %
Customers in Healthcare Facilities Industry      4.89 %
Customers in Personal Services Industry      10.76 %
Customers in Communications Equipment Industry      18.82 %
Customers in Electronic Instruments & Controls Industry -1.44 %   
Customers in Cloud Computing & Data Analytics Industry -8.53 %   
Customers in Software & Programming Industry      11.33 %
     
• Customers Valuation • Customers Mgmt. Effect.


Freshworks Inc's Comment on Sales, Marketing and Customers



The foundation of our go-to-market strategy is a highly efficient inbound motion driven by PLG, as well as paid campaigns and search engine optimized (SEO) content marketing and listings across peer review sites to drive organic traffic. Leads are ushered into a trial where they experience in-app cues and functionality that prompts conversion to paying customers. We layer in both an outbound sales and marketing motion, as well as a partner-led sales distribution strategy to increase success across the breadth of our market opportunity. We have continually increased investments in our sales and marketing efforts globally. Our sales teams are organized by customer size, targeting SMBs with a highly efficient, cost-effective sales organization based in Chennai, in region sales teams focused on our larger customers, and partner-selling teams supporting our partners in other geographies.
Our marketing efforts are primarily focused on generating high-quality leads and building our sales pipeline through a combination of growth marketing and brand acceleration programs across online and offline channels. Our digital and content marketing teams generate strong inbound demand through effective paid, social media, and SEO tactics that support website traffic growth and conversions. We also market our solutions through targeted online events and webinars, along with offline events across different regions, including trade shows, roadshows, and our own flagship global user conference, Refresh. Our events are designed to promote favorable word of mouth, discovery, and demand generation. Our customer marketing team specifically focuses on accelerating engagement, growth, and advocacy from our growing base of customers, while also driving engagement with our online community. Finally, our press and analyst relations efforts help generate additional awareness and validation to accelerate and support the customer buying cycle.


  News about Freshworks Inc Contracts

Freshworks' Strategic Alliance with AWS and AI-Powered SaaS Expansion Rise Corporate Client Revenue and Reshapes Financial Landscape

After solidifying an eff...

Freshworks' Advanced Product Suite Empowers Lalamove's Sales Efficiency Across Asia and LATAM



In this digital age, companies across various industries are constantly seeking innovative solutions to enhance their sales processes and improve customer engagement. One prime example is on-demand delivery platform Lalamove, which has successfully adopted multiple Freshworks products to achieve remarkable sales efficiency in both Asia and LATAM. Through the implementation of Freshsales and Freshdesk, Lalamove has experienced a significant boost in sales conversion and customer engagement, revolutionizing its operations.
Enhanced Business Partner Engagement with Freshsales:
Freshsales, a CRM platform developed by Freshworks, has played a pivotal role in helping Lalamove engage better with i...




Freshworks Inc's Comment on Sales, Marketing and Customers


The foundation of our go-to-market strategy is a highly efficient inbound motion driven by PLG, as well as paid campaigns and search engine optimized (SEO) content marketing and listings across peer review sites to drive organic traffic. Leads are ushered into a trial where they experience in-app cues and functionality that prompts conversion to paying customers. We layer in both an outbound sales and marketing motion, as well as a partner-led sales distribution strategy to increase success across the breadth of our market opportunity. We have continually increased investments in our sales and marketing efforts globally. Our sales teams are organized by customer size, targeting SMBs with a highly efficient, cost-effective sales organization based in Chennai, in region sales teams focused on our larger customers, and partner-selling teams supporting our partners in other geographies.
Our marketing efforts are primarily focused on generating high-quality leads and building our sales pipeline through a combination of growth marketing and brand acceleration programs across online and offline channels. Our digital and content marketing teams generate strong inbound demand through effective paid, social media, and SEO tactics that support website traffic growth and conversions. We also market our solutions through targeted online events and webinars, along with offline events across different regions, including trade shows, roadshows, and our own flagship global user conference, Refresh. Our events are designed to promote favorable word of mouth, discovery, and demand generation. Our customer marketing team specifically focuses on accelerating engagement, growth, and advocacy from our growing base of customers, while also driving engagement with our online community. Finally, our press and analyst relations efforts help generate additional awareness and validation to accelerate and support the customer buying cycle.








FRSH's vs. Customers, Data

(Revenue and Income for Trailing 12 Months, in Millions of $, except Employees)



COMPANY NAME MARKET CAP REVENUES INCOME EMPLOYEES
Freshworks Inc 5,240.11 596.06 -137.44 4,600
Kyndryl Holdings Inc 4,901.96 16,458.00 -1,032.00 90,000
Medallia Inc 5,406.72 433.88 -142.29 1,500
Infosys Limited 74,332.23 18,212.00 2,983.00 259,612
George Risk Industries Inc 61.99 20.02 6.65 175
Everbridge Inc 1,525.34 450.00 -11.85 581
Alarm com Holdings Inc 3,880.53 881.68 80.34 784
Equifax inc 33,154.24 5,265.20 551.70 12,700
Transunion 15,154.74 3,851.90 -190.80 4,200
Qualtrics International Inc 10,871.56 1,532.75 -1,028.12 4,808
Sprout Social Inc 3,329.72 333.38 -66.43 887
Sprinklr Inc 3,693.71 575.84 -26.14 3,245
Evercommerce Inc 1,748.77 675.37 -45.62 2,200
Select Medical Holdings Corp 3,665.11 6,664.06 299.73 48,000
Momentive Global Inc 1,409.82 482.75 -76.33 1,600
Snap One Holdings Corp 629.59 1,060.98 -21.37 1,492
Yelp Inc 2,809.90 1,337.06 99.17 5,196
Angi Inc 1,435.41 1,579.46 -88.03 4,600
SUBTOTAL 168,011.34 59,814.32 1,291.62 441,580


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