We develop products for sale throughout the world. Our major geographic sales
and marketing organizations are the North American Region; the Latin American
Region; the Europe, Middle East, and Africa Region (EMEA); Japan; the Asia-Pacific
Region; Greater China; and the worldwide OEM channel. To serve the needs of customers
around the world, we ?localize? many of our products to reflect local languages
and conventions, and to improve the quality and usability of the product in international
markets. Localizing a product may require modifying the user interface, altering
dialog boxes, and translating text. Our research and development facilities are
located primarily in Redmond, with smaller facilities located in Mountain View,
California; Fargo, North Dakota; Beijing, China; Dublin, Ireland; Vedbaek, Denmark;
Hyderabad, India; Haifa, Israel; and Cambridge, England.
We have regional operations centers in Ireland, Singapore, and the greater
Seattle area. The centers support all operations in their regions, including
information processing and vendor management and logistics. The regional center
in Dublin, Ireland, supports the Europe, Middle East, and Africa region; the
center in Singapore supports the Japan, Greater China and Asia-Pacific region;
and the center in the greater Seattle area supports North America and Latin
America. Microsoft Licensing, GP, a wholly-owned entity in Reno, Nevada, manages
our original equipment manufacturer (OEM) and certain organizational licensing
operations and billing.
We contract most of our manufacturing activities to third parties. Outside
manufacturers produce the Xbox, various retail software packaged products, and
Microsoft hardware. Our products may include some components that are available
from only one or limited sources. Key components that are currently obtained
from a single source include the Xbox central processing unit (CPU) from Intel
Corporation and the Xbox graphics processing unit (GPU) from NVIDIA Corporation.
With the exception of the Xbox CPU and GPU, we generally have the ability to
use other custom manufacturers if the current manufacturing vendor becomes unavailable.
We generally have multiple sources for raw materials, supplies, and components,
and are often able to acquire component parts and materials on a volume discount
basis.
Pressure to globalize our pricing structure might require that we reduce the
sales price of our software in the United States and other countries. A number
of other factors could also have a negative effect on our business and results
from operations outside of the United States, including changes in trade protection
laws, policies and measures, and other regulatory requirements affecting trade
and investment; unexpected changes in regulatory requirements for software;
social, political, labor, or economic conditions in a specific country or region,
including foreign exchange rates; difficulties in staffing and managing foreign
operations; and potential adverse foreign tax consequences. We hedge a portion
of our international currency exposures, thereby reducing our overall translation
exposures.
Most of our software products are developed internally. We also purchase technology,
license intellectual property rights, and oversee third-party development and
localization of certain products. We believe we are not materially dependent
upon licenses and other agreements with third parties relating to the development
of our products. Internal development allows us to maintain closer technical
control over our products. It also gives us the freedom to decide which modifications
and enhancements are most important and when they should be implemented. Product
documentation generally is also created internally. We strive to obtain information
at the earliest possible time about changing usage patterns and hardware advances
that may affect software design. Before releasing new software platforms, we
provide application vendors with a range of resources and guidelines for development,
training, and testing.
Business and Product Development Strategy.?The key to Microsoft?s growth is
innovation. In fiscal 2004, we filed for more than 2,000 patents for new technologies,
and we expect that number to increase. We expect these innovations to lead to
revenue growth from market expansion, share growth, new scenarios and market
opportunities, and value-added through services.
Key areas of focus include:
? PC Market Growth:?It took more than 20 years to grow the worldwide base of
PC users to 600+ million. By 2010, we expect this base to grow to 1 billion,
due to opportunities in emerging markets and new scenarios and form factors
expected to stimulate demand. Our continued success will depend on delivering
secure, groundbreaking software and compelling scenarios that capture the imagination
of end users. We are working on new PC and Windows designs to make PCs affordable
to millions of additional people around the world.
? New Information Worker Scenarios:?We believe one of our biggest growth opportunities
is with our existing base of Office users. We plan to pursue this market by
delivering new information worker scenarios such as collaboration, authoring,
communications, planning and analysis, and expanding the toolset with new technologies
such as SharePoint, Live Meeting, OneNote and InfoPath.
? Enhanced Server Position:?We believe Windows Server 2003 and our other server
offerings provide customers with significant advantages in many areas, including
innovation, performance, productivity, applications development tools and environment,
security and manageability. In addition, we offer an integrated platform that
includes our server and Information Worker applications as well as partner ISV
workloads and applications.
? Reducing Complexity and Cost for IT Professionals and Developers:?We believe
that building applications, integration, and managing information technology
are still too hard for customers. We are working on new ways to further lower
costs and speed time to deploy technology for IT professionals and developers.
We believe we are already helping reduce costs and increase business value with
products such as Windows Server 2003, Visual Studio .NET, SMS 2003, the Dynamic
Systems Initiative, and Microsoft Operations Manager 2005.
? IT Services for Smaller Business and Consumers:?The MSN, Windows, and Office
teams are working together on a set of integrated IT services for smaller businesses
and consumers designed to enhance security, lower costs, and improve the end-user
experience in areas such as communication, collaboration, and desktop management.
? Business Solutions:?Microsoft Business Solutions continues to expand its
small and mid-market offerings with key investments in technologies for CRM,
online services, retail management, and small business. We believe we have a
significant opportunity to help this underserved market, while creating great
opportunities for ISVs and partners.
? Non-PC Consumer Electronics:?We believe that our work to integrate the richness
and intelligence of the PC world with everyday devices such as mobile phones,
handheld devices, home entertainment and TV provides a broad new market opportunity.
At the center of our efforts are products such as Pocket PC and Smartphone,
Portable Media Center, MSTV, MSN TV, Windows Automotive, the Windows Media Center
Extender, and other electronic devices built on Windows CE and Windows XP Embedded.
? Entertainment:?Likewise, we believe there is significant opportunity in delivering
compelling entertainment experiences in key scenarios such as music, TV, movies,
photos and games. Our vision centers on creating new and exciting ways for people
to have fun with friends and family with Media Center PCs, devices like Xbox
and Portable Media Center, and many of the other applications and services that
Microsoft and our partners deliver.
? Advertising/Information:?The value that MSN and our platform bring to advertisers
is already significant, as evidenced by the fact that our MSN advertising business
today is a $1 billion-plus business. We believe the potential to expand advertising
in all our online offerings is significant. In fiscal 2005, we will invest in
and deliver improvements in search, music and other information services that
should continue to provide good growth opportunities. We believe our industry
has only scratched the surface in search. We are making significant investments
to improve the user experience and deliver the information people want more
efficiently and effectively.
? Communications:?Broadband and wireless technology is increasing the amount
of time people spend online. Younger and savvier Internet users want communications
experiences to build their social network on any device. We believe professionals
and information workers want integrated, secure functionality that help them
manage their personal and professional lives: personalized email, instant messaging,
contact management, shared calendars, and relationship management. We are pursuing
these opportunities by developing communications offerings designed to provide
the greatest benefit to consumers and device manufacturers. For example, our
Windows Mobile software is the basis for new mobile smartphones and for Portable
Media Center devices from leading consumer electronics companies.
We distribute our products primarily through the following channels: OEM; distributors
and resellers; and online services. Our six major geographic sales and marketing
organizations are the North American Region; the Latin American Region; the
Europe, Middle East, and Africa Region; Japan; the Asia-Pacific Region and Greater
China.
OEM.?Our operating systems are licensed primarily to OEMs under agreements
that grant the OEMs the right to build computing devices based on our operating
systems, principally PCs. Under similar arrangements, we also market and license
certain server operating systems, desktop applications, hardware devices, and
consumer software products to OEMs. We have OEM agreements covering one or more
of our products with virtually all of the major PC OEMs, including Acer, Actebis,
Dell, eMachines, Fujitsu, Gateway, HP, IBM, NEC, Samsung, Siemens Computers,
Sony, and Toshiba. A substantial amount of OEM business is also conducted with
system builders, which are low-volume customized PC vendors operating in local
markets.
Distributors and Resellers.?We distribute our finished goods products primarily
through independent non-exclusive distributors, authorized replicators, resellers,
and retail outlets. Organizations license our products primarily through Large
Account Resellers (LARs), Direct Market Resellers (DMRs), and value-added resellers.
Many organizations that license products through Enterprise Agreements (EAs)
now transact directly with us, with sales support from our Enterprise Software
Advisor channel partners.
These Enterprise Software Advisors typically are also authorized as LARs and
operate as resellers for our other licensing programs. Although each type of
reselling partner reaches organizations of all sizes, LARs are primarily engaged
with large organizations and value-added resellers typically reach the breadth
of small- and medium-sized organizations. Some of our distributors include Ingram
Micro and Tech Data, and some of our largest resellers include Software Spectrum,
Software House International, Dell, CDW, and Insight Enterprises. Individual
consumers obtain our products primarily through retail outlets, including Best
Buy, Wal-Mart, and Target. We have a network of field sales representatives
and field support personnel that solicits orders from distributors and resellers
and provides product training and sales support.
We license software to organizations under arrangements that allow the end-user
customer to acquire multiple licenses of product. These arrangements are designed
to provide organizations with a means of acquiring multiple licenses, without
having to acquire separate packaged product through retail channels. In delivering
organizational licensing arrangements to the market, we use different programs
designed to provide flexibility for organizations of various sizes. While these
programs may differ in various parts of the world, generally they are as follows:
Open.?Designed primarily for small-to-medium organizations (5 to over 250 licenses),
this program allows customers to acquire perpetual licenses and, at the customer?s
election, rights to future versions of software products over a specified time
period (generally two years). The offering that conveys rights to future versions
of software product over the contract period is called Software Assurance. Software
Assurance also provides support, tools, and training to help customers deploy
and use software efficiently. Under the Open program, customers can acquire
licenses only, or licenses with Software Assurance. They can also renew Software
Assurance upon the expiration of existing volume licensing agreements.
Select.?Designed primarily for medium-to-large organizations (greater than
250 licenses), this program allows customers to acquire perpetual licenses and,
at the customer?s election, Software Assurance, which consists of rights to
future versions of software products, support, tools, and training over a specified
time period (generally three years). Similar to the Open program, customers
can acquire licenses only, acquire licenses with Software Assurance, or renew
Software Assurance upon the expiration of existing volume licensing agreements.
Enterprise Agreement.?The Enterprise Agreement is targeted at medium and large
organizations that want to acquire perpetual licenses to software products for
all or substantial parts of their enterprise, along with rights to future versions
of software products, generally over a three-year period.
Enterprise Subscription Agreement.?The Enterprise Subscription Agreement (ESA)
is a time-based, multi-year licensing agreement. Under an ESA, customers acquire
the right to use the current version of software products and the future versions
that are released during the three-year term of the agreement. At the end of
the term, customers may either renew their ESA or exercise a buy-out option
to obtain perpetual licenses for the latest version of the covered products.
If they do not elect one of these options, then all previously covered software
must be uninstalled.
Online Services.?We distribute online content and services through MSN and
other online services. MSN delivers Internet access and other premium services
and tools to consumers. MSN also delivers online e-mail and messaging communication
services as well as information services such as online search and premium content.
Microsoft Business Solutions operates the bCentral small-business portal, which
is delivered online. The bCentral portal provides tools and expertise for small-business
owners to build, market, and manage their businesses online. Other services
delivered online include Xbox Live, Microsoft Developer Networks (MSDN) subscription
content and updates, periodic product updates, and online technical and practice
readiness resources to support our partners in developing and selling our products
and solutions.
CUSTOMERS
Our customers include individual consumers, small and medium-sized organizations,
enterprises, governmental institutions, educational institutions, Internet Service
Providers, application developers, and OEMs. Consumers and small and medium-sized
organizations obtain our products primarily through resellers and OEMs. Sales
to Dell and its subsidiaries in the aggregate accounted for approximately 10%
of revenue. These sales were made primarily through our OEM and volume licensing
channels. No single customer accounted for more than 10% of revenue. Our practice
is to ship our products promptly upon receipt of purchase orders from customers;
consequently, backlog is not significant.
COMPETITION
The software business is intensely competitive and subject to rapid technological
change, evolving customer requirements, and changing business models in every
segment. We face significant competition in all areas of our business. The rapid
pace of technological change continually creates new opportunities for existing
competitors and start-ups and can quickly render existing technologies less
valuable. Customer requirements and preferences continually change as other
information technologies emerge or become less expensive, and as concerns such
as security and privacy become more important.
Our direct competitors include firms adopting alternative business models to
the commercial software model. Firms adopting the non-commercial software model
typically provide customers with open source software at nominal cost and earn
revenue on complementary services and products, without having to bear the full
costs of research and development for the open source software. Global software
piracy???the unlawful copying and distribution of our copyrighted software products?
??deprives us of significant amounts of revenue on an annual basis. Future versions
of our products compete with the existing versions licensed to our installed
base of customers. This means that future versions must deliver significant
additional value in order to induce existing customers to purchase a new version
of our product.
Our competitive position may be adversely affected in the future by one or
more of the factors described in this section, or as yet undefined additional
factors that may arise.
Client.?Although we are the leader in PC operating system software products,
we face strong competition from well-established companies and entities with
differing approaches to the market. Competing commercial software products,
including variants of Unix, are supplied by competitors such as IBM, Hewlett-Packard,
Apple Computer, Sun Microsystems and others, which are vertically integrated
in both software development and hardware manufacturing and have developed operating
systems that they preinstall on their own computers. Personal computer OEMs
who preinstall third-party operating systems may also license these firms? operating
systems. The Linux operating system, which is also derived from Unix and is
available without payment under a General Public License, has gained increasing
acceptance as competitive pressures lead personal computer OEMs to reduce costs.
The Microsoft Windows operating systems also face competition from alternative
platforms, as well as innovative devices that may reduce consumer demand for
traditional personal computers. We believe our operating system products compete
effectively by delivering better innovation, an easy-to-use interface, compatibility
with a broad range of hardware and software applications, and the largest support
network for any operating system.
Server and Tools.?Our server operating system products face intense competition
from a wide variety of competing server operating systems and server applications,
offered by firms with a variety of market approaches. Vertically integrated
computer manufacturers such as IBM, Hewlett-Packard, Sun Microsystems and others
offer their own variant of Unix preinstalled on server hardware, and nearly
all computer manufacturers offer server hardware for the Linux operating system.
IBM?s endorsement of Linux has accelerated its acceptance as an alternative
to both traditional Unix and Windows server operating systems. Linux?s competitive
position has also benefited from the large number of compatible applications
now produced by many leading commercial software developers as well as non-commercial
software developers. A number of companies supply versions of Linux, including
Novell and Red Hat.
We compete in the business of providing enterprise-wide computing solutions
with several companies that provide competing solutions as well as middleware
technology platforms. IBM and Sun Microsystems lead a group of companies focused
on the Java 2 Platform Enterprise Edition (J2EE). Commercial software developers
that provide competing server applications for the PC-based distributed client/server
environments include Oracle, IBM, and Computer Associates. There are also a
number of non-commercial software server applications available.
Numerous commercial software vendors offer competing commercial software applications
for connectivity (both Internet and intranet), security, hosting, and e-business
servers. Additionally, IBM has a large installed base of Lotus Notes and cc:Mail,
both of which compete with our collaboration and e-mail products. There are
also a significant number of non-commercial software products that compete with
our solutions, including Apache Web Server.
Our developer products compete against offerings from BEA Systems, Borland,
IBM, Macromedia, Oracle, Sun Microsystems, and other companies.
We believe that our server products provide customers with significant advantages
in innovation, performance (both relative to total costs of ownership and in
absolute terms), productivity, applications development tools and environment,
compatibility with a broad base of hardware and software applications, security,
and manageability.
Information Worker.?While we are the leader in business productivity software
applications for personal computers, competitors to the Microsoft Office System
include many software application vendors such as Apple, Corel, IBM, Oracle,
Sun Microsystems, and local application developers in Europe and Asia. IBM and
Corel have significant installed bases with their office productivity products,
and both have aggressive pricing strategies. Also, Apple and IBM preinstall
certain of their application software products on various models of their PCs,
competing directly with our applications. Corel?s suite and Sun Microsystems?
Star Office are aggressively priced and attractive for OEMs to preinstall on
low-priced PCs. The OpenOffice.org project provides a freely downloadable cross-platform
application that is gaining popularity in certain market segments. In addition
to traditional client-side applications, Web-based offerings such as SimDesk
provide an alternative to Microsoft Office System products. In addition, IBM
has a significant installed base of messaging and collaboration software. We
believe that our products compete effectively by providing customers significant
benefits, such as ease of use, personal productivity, support for effective
teaming and collaboration, and better information management and control, and
by providing many customers a lower total cost of ownership than alternatives.
Microsoft Business Solutions.?The small and mid-market business applications
segment is highly fragmented and is intensely competitive in all sectors where
we compete. We face competition from a large number of companies in this business.
Well-known vendors focused on small and mid-market business solutions, such
as Intuit and Sage (along with many others), compete against us for a portion
of this segment. In addition, large-enterprise focused vendors, such as Oracle,
PeopleSoft, and SAP, are repositioning some of their business applications to
focus on small and medium-sized business and thus also compete against us for
a portion of this segment. In addition, there are thousands of other vendors
in specific localities or industries that offer their own enterprise resource
planning (ERP), customer relationship management (CRM), and/or analytic solutions.
We believe that our business applications products across financial management,
supply chain management, and CRM compete effectively in our target segments
by offering solutions and services that address multiple segment needs across
industries through consistent innovation in product functionality delivered
through a growing network of partners.
MSN.?MSN competes with Yahoo!, Google, AOL, Earthlink, U.S. cable and DSL providers,
and a vast array of Web sites and portals that offer content and online services
of all types. MSN also competes with traditional advertising and print media.
As the broadband access market grows, we expect to have increasing opportunities
to deliver rich and compelling services and experiences for consumers. MSN?s
advertising revenue has grown considerably over the last year, and we expect
this trend to continue in display advertising as well as in search-based advertising,
as online advertising continues to gain market acceptance. This growth has led
to competitors aggressively pursuing both advertisers and consumers with expanded
offerings and new technology. We are building our own algorithmic search engine
and investing to support the continued growth of our advertising business. Due
to the continuing trend of consumers migrating from narrowband to broadband
Internet access, we expect our narrowband Internet access subscriber base to
decline. We believe our competitive advantage comes from our ability to empower
people globally through information software and services that help them find,
discover, and experience what they want online.
Mobile and Embedded Devices.?Windows Mobile software faces substantial competition
from Nokia, Openwave Systems, PalmSource, QUALCOMM, and Symbian. The embedded
operating system market is highly fragmented with many competitive offerings.
Key competitors include IBM, Wind River, and versions of embeddable Linux from
commercial Linux vendors such as Metrowerks and MontaVista Software. MapPoint
competitors include DeLorme, MapInfo, Mapquest.com, Rand McNally, Webraska Mobile
Technologies, and Yahoo! The telematics market is also highly fragmented, with
competitive offerings from IBM and automotive suppliers building on various
real-time operating system platforms from commercial Linux vendors, QNX Software
Systems, Wind River, and others. We believe that our products compete effectively
by providing a familiar development framework that enables developers to easily
write and deploy innovative applications for mobile or embedded devices; providing
a flexible platform that allows customers and partners to build differentiated
and profitable business models; and providing end users significant benefits
such as ease of use, personal productivity, and better information management
and control.
Home and Entertainment.?The home and entertainment business is highly competitive
and is characterized by limited platform life cycles, frequent introductions
of new products and titles, and the development of new technologies. The markets
for our products are characterized by significant price competition, and we
anticipate continued pricing pressure from our competitors. These pressures
have, from time to time, required us to reduce prices on certain products. Our
competitors vary in size from very small companies with limited resources to
very large, diversified corporations with substantial financial and marketing
resources. We compete primarily on the basis of price, product quality and variety,
timing of product releases, and effectiveness of distribution and marketing.
Our Xbox hardware business competes with console platforms from Nintendo and
Sony, both of which have a large established base of customers. In addition
to competing against software published for non-Xbox platforms, our games business
also competes with numerous companies that have been licensed by us to develop
and publish software for the Xbox console. These competitors include Acclaim
Entertainment, Activision, Atari, Capcom, Eidos, Electronic Arts, Sega, Take-Two
Interactive, Tecmo, THQ, and Ubi Soft, among others. Success in the games business
is increasingly driven by hit titles, which are difficult to develop and require
substantial investments in development and marketing. In addition, other forms
of entertainment such as music, motion pictures, and television compete against
our entertainment software for consumer spending. We believe that our Xbox products
compete effectively by providing customers benefits such as superior game console
performance, exclusive game content, and innovative online multiplayer gaming
through Xbox Live. Our PC hardware products face aggressive competition from
computer and other hardware manufacturers, many of which are also current or
potential partners.