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Medallia Inc's Business Segments
Medallia Inc's reported revenue by business segment and by geographic region, quarterly and annual, normalized against the consolidated income statement. Free below: the top 3 rows per table, this quarter and this fiscal year. Subscriber access adds the full segment history and operating income by segment.
Segment Data As of FY
Reportable Segments
-
Largest Segment
-
Total Revenue
$ 144
Regions Reported
3
Medallia Inc does not report a distinct business-segment axis in its filings - its disaggregated revenue is disclosed by product and service category instead. See the Product & Service breakdown below.
Revenue Share by Region - FY
- North America75.6%
- EMEA16.5%
- Other Countries Not Separately Disclosed7.9%
Revenue by Geographic Region - FY
| Region | Revenue (Millions) | % of Total |
|---|---|---|
| North America | $ 109 | 75.6% |
| EMEA | $ 24 | 16.5% |
| Other Countries Not Separately Disclosed | $ 11 | 7.9% |
Revenue by Product & Service Category - FY
- License and Service81.5%
- Professional Services18.5%
Revenue by Product & Service Category - FY
| Category | Revenue (Millions) | % of Total |
|---|---|---|
| License and Service | $ 117 | 81.5% |
| Professional Services | $ 27 | 18.5% |
Product and service categories are a supplemental disclosure and are not required to sum to consolidated revenue or to the reportable segments above.
Description of Medallia Inc
Medallia, Inc. was created in 2001 with the goal of assisting the worlds leading corporations in better understanding and improving customer experiences at scale. We invented a new category of corporate software in the process: experience management.
Our SaaS (software-as-a-service) platform, the Medallia Experience Cloud, is built on cutting-edge technology and an open architecture, allowing us to analyze huge volumes of data with artificial intelligence (AI) and machine learning. Our customers can comprehend, evaluate, and act on omni-channel encounters by capturing experience data from the growing signal fields generated by consumers and staff on their daily trips. Medallia is the only platform that alerts customers and employees to all other applications. We analyze structured and unstructured data at scale with enterprise-grade security and privacy, generating themes and predictive insights that drive action in real time, using our patented in-memory analytics, dynamic organizational hierarchy management, and AI technologies. Businesses may minimize churn by using our technology to convert critics into advocates and purchasers.
Our SaaS (software-as-a-service) platform, the Medallia Experience Cloud, is built on cutting-edge technology and an open architecture, allowing us to analyze huge volumes of data with artificial intelligence (AI) and machine learning. Our customers can comprehend, evaluate, and act on omni-channel encounters by capturing experience data from the growing signal fields generated by consumers and staff on their daily trips. Medallia is the only platform that alerts customers and employees to all other applications. We analyze structured and unstructured data at scale with enterprise-grade security and privacy, generating themes and predictive insights that drive action in real time, using our patented in-memory analytics, dynamic organizational hierarchy management, and AI technologies. Businesses may minimize churn by using our technology to convert critics into advocates and purchasers.
Medallia Inc. is a leading customer and employee experience management platform that enables organizations to capture feedback and insights from their customers and employees. The company offers a wide array of products and services designed to help businesses listen to their stakeholders, derive actionable insights, and drive improvements across various aspects of their operations. Below is a detailed overview of the segments, products, and services offered by Medallia.
Segments
1. Customer Experience Management (CXM):
- Medallias solutions in this segment help organizations gather, analyze, and act on feedback from their customers. The focus is on enhancing customer satisfaction, loyalty, and overall experience.
2. Employee Experience Management (EXM):
- This segment revolves around understanding and improving employee engagement, sentiment, and performance. Medallias tools help organizations create a positive workplace culture and retain top talent.
3. Product Experience:
- Medallia provides insights into how products are perceived by users. This includes gathering feedback on usability and satisfaction to enhance product offerings and drive innovation.
4. Brand Experience:
- Through the Brand Experience segment, Medallia helps businesses monitor brand perception and reputation in the market, providing insights that can lead to more effective marketing and branding strategies.
Products
1. Medallia Experience Cloud:
- This is the core platform that integrates multiple feedback sources, such as surveys, social media, and online reviews, to provide a comprehensive view of customer and employee experiences. The platform employs advanced analytics and machine learning to analyze data in real-time.
2. Medallia Digital:
- Aimed at capturing digital feedback, this product focuses on gathering insights from digital channels, including websites, mobile apps, and social media. It allows companies to understand user behavior and improve digital experiences.
3. Medallia Listening:
- This feature enables organizations to collect and analyze feedback through various channels, such as emails, chatbots, SMS, and surveys. It provides a multi-channel listening capability to ensure voices are heard across different platforms.
4. Medallia Action Management:
- This tool helps organizations turn insights into actions. It allows teams to assign tasks, track performance, and measure the impact of changes made based on feedback received.
5. Medallia AI:
- This component leverages artificial intelligence to provide predictive insights and recommendations based on data patterns. It aims to help organizations anticipate customer needs and enhance decision-making processes.
6. Medallia Communities:
- A collaborative space where organizations can engage with customers and employees to gather qualitative feedback and foster community interaction. This product supports social listening and the harnessing of crowd-sourced insights.
Medallia Pulse:
- This is a quick feedback solution that allows organizations to collect real-time feedback on specific interactions, campaigns, or events. It’s designed for fast implementation to capture sentiments and insights swiftly.
8. Medallia Predict:
- A predictive analytics tool that assists organizations in forecasting future trends and behaviors based on historical data, helping drive strategic decisions and proactive measures.
Services
1. Consulting Services:
- Medallia offers expert guidance to help organizations design and implement effective feedback strategies, ensuring that they fully leverage the capabilities of the Medallia platform.
2. Training and Enablement:
- To maximize the use of its products, Medallia provides training services aimed at educating users on best practices, analytics interpretation, and action planning based on feedback.
3. Technical Support:
- Medallia provides ongoing technical support and assistance for its platform users, ensuring clients can navigate any challenges encountered during product use.
4. Customer Success Management:
- The company assigns dedicated customer success teams to aid clients in optimizing their usage of Medallia’s solutions, ensuring they achieve their experience management objectives.
5. Integration Services:
- Medallia assists organizations in integrating its solutions with existing systems and workflows, enhancing data streaming, and utilizing real-time feedback to inform decisions.
In summary, Medallia Inc. delivers a comprehensive suite of customer and employee experience management products and services through its advanced platform, enabling businesses to listen, learn, and act on valuable insights. The company’s focus is on creating a seamless process for gathering feedback and deriving actionable intelligence that drives organizational improvements, thereby supporting enhanced user experiences and stronger business outcomes.
Segments
1. Customer Experience Management (CXM):
- Medallias solutions in this segment help organizations gather, analyze, and act on feedback from their customers. The focus is on enhancing customer satisfaction, loyalty, and overall experience.
2. Employee Experience Management (EXM):
- This segment revolves around understanding and improving employee engagement, sentiment, and performance. Medallias tools help organizations create a positive workplace culture and retain top talent.
3. Product Experience:
- Medallia provides insights into how products are perceived by users. This includes gathering feedback on usability and satisfaction to enhance product offerings and drive innovation.
4. Brand Experience:
- Through the Brand Experience segment, Medallia helps businesses monitor brand perception and reputation in the market, providing insights that can lead to more effective marketing and branding strategies.
Products
1. Medallia Experience Cloud:
- This is the core platform that integrates multiple feedback sources, such as surveys, social media, and online reviews, to provide a comprehensive view of customer and employee experiences. The platform employs advanced analytics and machine learning to analyze data in real-time.
2. Medallia Digital:
- Aimed at capturing digital feedback, this product focuses on gathering insights from digital channels, including websites, mobile apps, and social media. It allows companies to understand user behavior and improve digital experiences.
3. Medallia Listening:
- This feature enables organizations to collect and analyze feedback through various channels, such as emails, chatbots, SMS, and surveys. It provides a multi-channel listening capability to ensure voices are heard across different platforms.
4. Medallia Action Management:
- This tool helps organizations turn insights into actions. It allows teams to assign tasks, track performance, and measure the impact of changes made based on feedback received.
5. Medallia AI:
- This component leverages artificial intelligence to provide predictive insights and recommendations based on data patterns. It aims to help organizations anticipate customer needs and enhance decision-making processes.
6. Medallia Communities:
- A collaborative space where organizations can engage with customers and employees to gather qualitative feedback and foster community interaction. This product supports social listening and the harnessing of crowd-sourced insights.
Medallia Pulse:
- This is a quick feedback solution that allows organizations to collect real-time feedback on specific interactions, campaigns, or events. It’s designed for fast implementation to capture sentiments and insights swiftly.
8. Medallia Predict:
- A predictive analytics tool that assists organizations in forecasting future trends and behaviors based on historical data, helping drive strategic decisions and proactive measures.
Services
1. Consulting Services:
- Medallia offers expert guidance to help organizations design and implement effective feedback strategies, ensuring that they fully leverage the capabilities of the Medallia platform.
2. Training and Enablement:
- To maximize the use of its products, Medallia provides training services aimed at educating users on best practices, analytics interpretation, and action planning based on feedback.
3. Technical Support:
- Medallia provides ongoing technical support and assistance for its platform users, ensuring clients can navigate any challenges encountered during product use.
4. Customer Success Management:
- The company assigns dedicated customer success teams to aid clients in optimizing their usage of Medallia’s solutions, ensuring they achieve their experience management objectives.
5. Integration Services:
- Medallia assists organizations in integrating its solutions with existing systems and workflows, enhancing data streaming, and utilizing real-time feedback to inform decisions.
In summary, Medallia Inc. delivers a comprehensive suite of customer and employee experience management products and services through its advanced platform, enabling businesses to listen, learn, and act on valuable insights. The company’s focus is on creating a seamless process for gathering feedback and deriving actionable intelligence that drives organizational improvements, thereby supporting enhanced user experiences and stronger business outcomes.