Fedex's Customers Performance
FDX
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FDX's Source of Revenues |
Fedex's Corporate Customers have recorded an advance in their cost of revenue by 2.03 % in the 4 quarter 2023 year on year, sequentially costs of revenue were trimmed by -0.25 %. During the corresponding time, Fedex Corporation revenue deteriorated by -2.84 % year on year, sequentially revenue grew by 2.23 %. While revenue at the Fedex Corporation's corporate clients recorded rose by 3.03 % year on year, sequentially revenue grew by 1.5 %.
• List of FDX Customers
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Fedex's Customers have recorded an advance in their cost of revenue by 2.03 % in the 4 quarter 2023 year on year, sequentially costs of revenue were trimmed by -0.25 %, for the same period Fedex Corporation revnue deteriorated by -2.84 % year on year, sequentially revenue grew by 2.23 %.
• List of FDX Customers
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Customers Net Income grew in Q4 by |
Customers Net margin fell to % |
0.43 % |
12.18 % |
Fedex's Comment on Sales, Marketing and Customers
We believe that sales and marketing activities, as well as the information
systems that support the extensive automation of our delivery services, are
functions that are best coordinated across operating companies. Through the
use of advanced information systems that connect the FedEx companies, we make
it convenient for customers to use the full range of FedEx services. We believe
that seamless information integration is critical to obtain business synergies
from multiple operating units. For example, our website, fedex.com, provides
a single point of contact for our customers to access FedEx Express, FedEx Ground
and FedEx Freight shipping, pick-up, shipment tracking, customer service and
invoicing information, as well as FedEx Office services. Similarly, by making
one call to FedEx Expedited Freight Services, our customers can quickly and
easily evaluate surface and air freight shipping options available from FedEx
Express, FedEx Freight and FedEx Custom Critical in order to select the service
best meeting their needs. Through this one point of contact, customers can select
from a broad range of freight services, based on their pickup and delivery requirements,
time sensitivity and the characteristics of the products being shipped. Also,
we have integrated our LTL and parcel sales teams to enhance the effectiveness
of our sales efforts and provide additional simplicity for our customers.
FedEx Office offers retail access to FedEx Express shipping services at all
of its U.S. and Canadian retail locations. FedEx Express also has alliances
with certain other retailers to provide in-store drop-off sites. Our unmanned
FedEx Drop Boxes provide customers the opportunity to drop off packages in office
buildings, shopping centers and corporate or industrial parks.
Our technology strategy is driven by our desire for customer satisfaction.
We strive to build technology solutions that will solve our customers’
business problems with simplicity, convenience, speed and reliability. The focal
point of our strategy is our award-winning website, together with our customer
integrated solutions.
The fedex.com website was launched nearly 20 years ago, and during that time,
customers have shipped and tracked billions of packages at fedex.com. The fedex.com
website is widely recognized for its speed, ease of use and customer-focused
features. At fedex.com, our customers ship packages, determine international
documentation requirements, track package status, pay invoices and access FedEx
Office services. The advanced tracking capability within FedEx Tracking provides
customers with a consolidated view of inbound and outbound shipments.
FedEx Mobile is a suite of services available on most web-enabled mobile devices,
such as the BlackBerry® and Android™ smartphones, and includes enhanced
support for Apple products, such as the iPhone®, iPod touch® and iPad®
devices. The FedEx Mobile website has expanded to more than 220 countries and
territories and 26 languages. FedEx Mobile allows customers to track the status
of packages, create shipping labels, get account-specific rate quotes and access
drop-off location information. FedEx Office has its own iPhone®, iPad®
and Android™ apps that allow customers to print directly from their smartphones
to any FedEx Office location in the U.S. or have the order delivered right to
their door, while also allowing customers to get account-specific pricing, track
print orders or packages, or find the nearest FedEx Office location. FedEx Office
self-serve printers give customers even more flexibility by allowing direct
USB access to print documents, as well as the ability to retrieve documents
submitted via Google Cloud Print, HP ePrint, Breezy and Canon Forms & Print
Services for Salesforce with a secure retrieval code. In addition, FedEx Office
self-serve printers and mobile applications give customers the ability to login
to their Google Drive, Box and Dropbox cloud accounts, select a document and
print. FedEx also uses wireless data collection devices to scan bar codes on
shipments, thereby enhancing and accelerating the package information available
to our customers.
We design our e-commerce tools and solutions to be easily integrated into our
customers’ applications, as well as into third-party software developed
by leading e-procurement, systems integration and enterprise resource planning
companies. Our FedEx Ship Manager suite of solutions offers a wide range of
options to help our customers manage their parcel and LTL shipping and associated
processes.
Marketing
The FedEx brand name is symbolic of outstanding service, reliability and speed.
Emphasis is placed on promoting and protecting the FedEx brand, one of our most
important assets. As a result, FedEx is one of the most widely recognized brands
in the world. In addition to television, print and digital advertising, we promote
the FedEx brand through corporate sponsorships and special events.
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Fedex's Comment on Sales, Marketing and Customers
We believe that sales and marketing activities, as well as the information
systems that support the extensive automation of our delivery services, are
functions that are best coordinated across operating companies. Through the
use of advanced information systems that connect the FedEx companies, we make
it convenient for customers to use the full range of FedEx services. We believe
that seamless information integration is critical to obtain business synergies
from multiple operating units. For example, our website, fedex.com, provides
a single point of contact for our customers to access FedEx Express, FedEx Ground
and FedEx Freight shipping, pick-up, shipment tracking, customer service and
invoicing information, as well as FedEx Office services. Similarly, by making
one call to FedEx Expedited Freight Services, our customers can quickly and
easily evaluate surface and air freight shipping options available from FedEx
Express, FedEx Freight and FedEx Custom Critical in order to select the service
best meeting their needs. Through this one point of contact, customers can select
from a broad range of freight services, based on their pickup and delivery requirements,
time sensitivity and the characteristics of the products being shipped. Also,
we have integrated our LTL and parcel sales teams to enhance the effectiveness
of our sales efforts and provide additional simplicity for our customers.
FedEx Office offers retail access to FedEx Express shipping services at all
of its U.S. and Canadian retail locations. FedEx Express also has alliances
with certain other retailers to provide in-store drop-off sites. Our unmanned
FedEx Drop Boxes provide customers the opportunity to drop off packages in office
buildings, shopping centers and corporate or industrial parks.
Our technology strategy is driven by our desire for customer satisfaction.
We strive to build technology solutions that will solve our customers’
business problems with simplicity, convenience, speed and reliability. The focal
point of our strategy is our award-winning website, together with our customer
integrated solutions.
The fedex.com website was launched nearly 20 years ago, and during that time,
customers have shipped and tracked billions of packages at fedex.com. The fedex.com
website is widely recognized for its speed, ease of use and customer-focused
features. At fedex.com, our customers ship packages, determine international
documentation requirements, track package status, pay invoices and access FedEx
Office services. The advanced tracking capability within FedEx Tracking provides
customers with a consolidated view of inbound and outbound shipments.
FedEx Mobile is a suite of services available on most web-enabled mobile devices,
such as the BlackBerry® and Android™ smartphones, and includes enhanced
support for Apple products, such as the iPhone®, iPod touch® and iPad®
devices. The FedEx Mobile website has expanded to more than 220 countries and
territories and 26 languages. FedEx Mobile allows customers to track the status
of packages, create shipping labels, get account-specific rate quotes and access
drop-off location information. FedEx Office has its own iPhone®, iPad®
and Android™ apps that allow customers to print directly from their smartphones
to any FedEx Office location in the U.S. or have the order delivered right to
their door, while also allowing customers to get account-specific pricing, track
print orders or packages, or find the nearest FedEx Office location. FedEx Office
self-serve printers give customers even more flexibility by allowing direct
USB access to print documents, as well as the ability to retrieve documents
submitted via Google Cloud Print, HP ePrint, Breezy and Canon Forms & Print
Services for Salesforce with a secure retrieval code. In addition, FedEx Office
self-serve printers and mobile applications give customers the ability to login
to their Google Drive, Box and Dropbox cloud accounts, select a document and
print. FedEx also uses wireless data collection devices to scan bar codes on
shipments, thereby enhancing and accelerating the package information available
to our customers.
We design our e-commerce tools and solutions to be easily integrated into our
customers’ applications, as well as into third-party software developed
by leading e-procurement, systems integration and enterprise resource planning
companies. Our FedEx Ship Manager suite of solutions offers a wide range of
options to help our customers manage their parcel and LTL shipping and associated
processes.
Marketing
The FedEx brand name is symbolic of outstanding service, reliability and speed.
Emphasis is placed on promoting and protecting the FedEx brand, one of our most
important assets. As a result, FedEx is one of the most widely recognized brands
in the world. In addition to television, print and digital advertising, we promote
the FedEx brand through corporate sponsorships and special events.
FDX's vs. Customers, Data
(Revenue and Income for Trailing 12 Months, in Millions of $, except Employees)
COMPANY NAME |
MARKET CAP |
REVENUES |
INCOME |
EMPLOYEES |
Fedex Corporation |
64,186.48 |
87,945.00 |
4,287.00 |
249,000 |
Accenture Plc |
237,539.25 |
64,588.25 |
6,887.19 |
721,000 |
SUBTOTAL |
237,539.25 |
64,588.25 |
6,887.19 |
721,000 |
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