Twilio Inc 's Comment on Competitors and Industry Peers
The market for Cloud Communications Platform is rapidly evolving and increasingly
competitive. We believe that the principal competitive factors in our market are:
completeness of offering;
credibility with developers;
global reach;
ease of integration and programmability;
product features;
platform scalability, reliability, security and performance;
brand awareness and reputation;
the strength of sales and marketing efforts;
customer support; and
the cost of deploying and using our products.
We believe that we compete favorably on the basis of the factors listed above.
We believe that none of our competitors currently competes directly with us
across all of our product offerings.
Our competitors fall into four primary categories:
legacy on-premise vendors, such as Avaya and Cisco;
regional network service providers that offer limited developer functionality
on top of their own physical infrastructure;
smaller software companies that compete with portions of our product line; and
software-as-a-service "SaaS" companies that offer prepackaged applications
for a narrow set of use cases.
Some of our competitors have greater financial, technical and other resources,
greater name recognition, larger sales and marketing budgets and larger intellectual
property portfolios. As a result, certain of our competitors may be able to
respond more quickly and effectively than we can to new or changing opportunities,
technologies, standards or customer requirements. In addition, some competitors
may offer products or services that address one or a limited number of functions
at lower prices, with greater depth than our products or geographies where we
do not operate. With the introduction of new products and services and new market
entrants, we expect competition to intensify in the future. Moreover, as we
expand the scope of our platform, we may face additional competition.
Overall company Market Share Q4 2023 |
*Market share is calculated based on total revenue.
News about Twilio Inc Contracts |
In a bid to revolutionize customer engagement and drive personalized experiences, Twilio, the leading customer engagement platform for renowned brands, has introduced two groundbreaking features within its cloud-based digital engagement solution, Twilio Flex. Unified Profiles and Agent Copilot have been designed to harness the power of customer data and AI, which ultimately aims to boost productivity and enhance engagement.Unified Profiles, a new addition powered by Segment, enables businesses to access a native data layer. This feature allows real-time collection and activation of consented data for personalized interactions. By leveraging this comprehensive customer data, businesses can effectively tailor ...
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