We are one of the world’s leading organizations providing management
consulting, technology and outsourcing services.
Our “high performance business” strategy is to use our expertise
in consulting, technology and outsourcing to help clients achieve performance
at higher levels so they can create sustainable value for their customers and
stakeholders. We use our industry and business-process knowledge, our service
offering expertise and our insight into, and understanding of, emerging technologies
and new business and technology trends to formulate and implement solutions
with and for our clients. Our strategy is focused on helping clients improve
operational performance, deliver their products and services more effectively
and efficiently, and grow their businesses in existing and new markets.
We operate globally with one common brand and business model designed to enable
us to provide clients around the world with the same high level of service.
Drawing on a combination of industry expertise, functional capabilities, alliances,
global resources and technology, we seek to deliver competitively priced, high-value
services that help our clients measurably improve business performance. Our
global delivery model enables us to provide an end-to-end delivery capability
by drawing on our global resources to deliver high-quality, cost-effective solutions
to our clients.
We combine our capabilities across management consulting, technology and business
process outsourcing to provide differentiated, industry- and function-based,
end-to-end business services. We continue to invest in strategic initiatives
including analytics, cloud computing, insight-driven health, interactive/digital
marketing, mobility and smart grid.
Our geographic expansion strategy focuses on emerging and mature markets with
significant growth potential for us. Our priority emerging markets are the ASEAN
(Association of Southeast Asian Nations) countries, Brazil, China, India, Mexico,
the Middle East, Russia, South Africa, South Korea and Turkey.
Consulting, Technology and Outsourcing Services and Solutions
Our business is structured around five operating groups, which together comprise
19 industry groups serving clients in major industries around the world. Our
industry focus gives us an understanding of industry evolution, business issues
and applicable technologies, enabling us to deliver innovative solutions tailored
to each client or, as appropriate, more standardized capabilities to multiple
clients.
Our three growth platforms—management consulting, technology and business
process outsourcing—are the innovation engines through which we build
world-class skills and capabilities; develop our knowledge capital; and create,
acquire and manage key assets central to the development of solutions for our
clients. The professionals within these areas work closely with those in our
operating groups to develop and deliver integrated services and solutions to
clients.
Client engagement teams—which typically consist of industry experts, capability
specialists and professionals with local market knowledge—leverage the
capabilities of our global delivery model to deliver price-competitive services
and solutions. In certain instances, our client engagement teams include subcontractors,
who supplement our professionals with additional resources in a specific skill,
service or product area, as needed.
Operating Groups
The following table shows the current organization of our five operating groups
and their 19 industry groups. Our operating groups are our reportable operating
segments. We do not allocate total assets by operating group, although our operating
groups do manage and control certain assets.
Communications, Media & Technology
• Communications
• Electronics & High Tech
• Media & Entertainment
Financial Services
• Banking
• Capital Markets
• Insurance
Health & Public Service
• Health
• Public Service
Products
• Air, Freight & Travel Services
• Automotive
• Consumer Goods & Services
• Industrial Equipment
• Infrastructure & Transportation Services
• Life Sciences
• Retail
Resources
• Chemicals
• Energy
• Natural Resources
• Utilities
Competition
We operate in a highly competitive and rapidly changing global marketplace and
compete with a variety of organizations that offer services competitive with
those we offer. Our competitors include:
large multinational providers, including the services arms of large global technology
providers (hardware, equipment and software), that offer some or all of the
services that we do;
off-shore service providers in lower-cost locations, particularly in India,
the Philippines and China, that offer services similar to those we offer, often
at highly competitive prices and on more aggressive contractual terms;
accounting firms that have expanded or are in the process of expanding, including
through acquisitions, their consulting services in areas that compete with us;
niche solution or service providers or local competitors that compete with us
in a specific geographic market, industry segment or service area, including
companies that provide new or alternative products, services or delivery models;
and
in-house departments of large corporations that use their own resources, rather
than engage an outside firm for the types of services we provide.
Our revenues are derived primarily from Fortune Global 500 and Fortune 1000
companies, medium-sized companies, governments, government agencies and other
enterprises. We believe that the principal competitive factors in the industries
in which we compete include:
skills and capabilities of people;
technical and industry expertise;
innovative service and product offerings;
ability to add business value and improve performance;
reputation and client references;
contractual terms, including competitive pricing;
ability to deliver results reliably and on a timely basis;
scope of services;
service delivery approach;
quality of services and solutions;
availability of appropriate resources; and
global reach and scale, including level of presence in key emerging markets.
Our clients typically retain us on a non-exclusive basis.
3.32% 