Tss Inc's Business Segments

TSS, Inc. is a provider of comprehensive services for the planning, design, development and maintenance of mission-critical facilities and information infrastructure as well as integration services. We provide a single-source solution for highly technical mission-critical facilities such as data centers, operation centers, network facilities, server rooms, security operations centers, communications facilities and the infrastructure systems that are critical to their function. Our services include technology consulting, design and engineering, project management, systems integration, system installations and facilities management.

We were incorporated in Delaware in December 2004. As a holding company, we operate through our wholly owned subsidiaries, VTC, LLC d/b/a Total Site Solutions (“VTC”) and Innovative Power Systems, Inc. Our headquarters are in Round Rock, Texas, and we have offices in Columbia, Maryland, Dulles, Virginia, and Los Altos, California.
Our business is concentrated on the data center infrastructure and services market. This market is becoming increasingly dynamic as commerce moves to cloud-based solutions and as data storage requirements continue to escalate exponentially driven by video, mobility and big data requirements. These underlying macroeconomic trends are driving demand for increasingly efficient data center design, construction and operation, resulting in increasing capital expenditures in this market. We compete in large growing market segments often against larger competitors who have greater resources. We have been successful with several large customers in winning contracts and providing business to us under “Master Service Agreements”, and the loss of such customers could have a material negative effect on our results. We have focused our sales force on diversifying our customer base to reduce this risk and drive revenue growth.

We believe that as one of the few companies providing a single source for all phases of data center ownership, from design through construction, equipment deployment, operations, maintenance and decommissioning, we are uniquely positioned to capitalize on the continued growth and evolution in the data center market. The services we offer are applicable to traditional brick-and-mortar facilities and also to new modular form factors. We believe our ability to help customers lower the cost of operating their mission-critical facilities surpasses the type and scale of equipment or infrastructure being used by our customers. We are also working with IT equipment manufacturers to help them deploy their equipment into data centers, which enables us to establish relationships with their customers.

We have developed a unique set of solution offerings whereby we provide a range of services that enable our customers and partners to more efficiently plan, develop, deploy and maintain data centers and their related assets. These solutions begin with strategies for the care of information technology assets that are being housed in the facility or modular data center, including power, cooling and heat rejection, as well as disaster recovery backup systems. We assist our customers and partners in developing and implementing total cost of ownership models that enable them to design and build efficient data centers based on their available capital. Our operating expenses are not exclusively aligned to each service offering, as shared resources such as sales, marketing and general and administrative expenses support all services.

Overview of TSS Inc. Services and Offerings

TSS Inc. is a multifaceted organization specializing in the design, deployment, and management of data centers and associated services. We offer comprehensive solutions that encompass consulting, deployment, and ongoing management, touching upon various aspects of infrastructure and technology to ensure optimum performance and reliability. Below is an extensive breakdown of our service segments, products, and solutions.

1. Consult Services

Project Development Consultation:
During the initial phases of a data center project, TSS Inc. engages closely with clients to outline project goals, budget estimates, and timelines. Our approach involves:

- Establishing Project Goals: We collaborate with stakeholders to define the overarching goals of the data center project.
- Budget and Schedule Development: We help set preliminary budgets and timelines that consider risks, costs, and resource availability.
- Technical Parameter Setting: Our team defines technical requirements that align with the project goals, laying the groundwork for later design decisions.

Design and Engineering Consulting:
TSS Inc. offers a broad range of design and engineering consulting services, including:

- Critical Power and Mechanical Load Calculations: Ensuring facilities can effectively handle loads and operate efficiently.
- Engineering Services: Our services in mechanical and electrical design cover high- and medium-voltage systems, emergency power solutions, and much more.
- Communications and Security Systems: Tailored design solutions for robust communication networks and security infrastructures.
- Risk Assessments: Conducting physical vulnerability assessments and force protection designs, which include bomb blast analyses.
- Fire Protection Design: Collaborating with clients to develop effective fire protection systems and safety protocols.
- Post-commissioning Support: We ensure that our clients receive ongoing support following the execution of projects to facilitate seamless operations.

Recurring Revenue Strategy:
Our business model emphasizes building long-term relationships with clients, IT equipment partners, and systems integrators, enabling TSS Inc. to derive consistent revenue from repeat services and contracts.

Deploy Services

Deployment Management:
The deployment stage is critical to the successful launch of data centers. Our management capabilities encompass:

- Detailed Preparations for Deployment: Overseeing all necessary activities to ensure successful deployment.
- Project Management Experts: Our skilled project managers coordinate efforts, manage budgets, and maintain schedules.
- Value Engineering and Design Management: Optimizing resource use and ensuring design synergies.
- Bid Negotiation Support: Assisting clients in securing the best possible contracts with subcontractors through our extensive industry knowledge.
- Vendor Management: We manage subcontractor selection, procurement of long-lead items, and compliance with budget expectations.

Installation Management:
Supervision extends through all project aspects, including architecture, construction, energy management, and all infrastructure systems. Our project managers play a crucial role in:

- Handling External Influences: Effectively managing challenges such as weather conditions and subcontractor performance to ensure adherence to timelines and property requirements.
- Mitigating Risks: Leveraging our experience to anticipate potential project hurdles and adapting strategies accordingly.

Systems Integration Services:
In addition, we provide systems integration services, which include:

- Custom IT Configuration: Tailoring information technology products like servers and network equipment to meet specific customer specifications.
- Warehousing Solutions: Offering secure storage for high-value IT equipment on a consignment basis, ensuring safety until they are needed for deployment.
- Sales and Resale Opportunities: Occasionally procuring and reselling hardware as part of our customer service offerings.

Manage Services

Comprehensive Facility Maintenance:
Our ongoing support services are designed to maximize operational uptime and maintenance efficiency. Key components of our management offerings include:

- Post-Construction Facility Management: We oversee comprehensive maintenance programs, including staffing of technical personnel.
- On-Site Technical Staffing: Providing skilled technicians in various domains, including electrical, HVAC, and network support, to address client needs promptly.
- Management of Non-Technical Services: Coordinating external services such as landscaping, janitorial, and security services to maintain facility standards.

Modular Data Center Maintenance:
Understanding the shift towards modular data center solutions, TSS Inc. has specialized teams dedicated to maintaining these high-density systems, allowing for:

- Cost Efficiency: Lower capital and operational costs through modular deployment paradigms.
- Shorter Deployment Times: Accelerated timelines for setting up critical infrastructures.

Network Operations Center (NOC):
Our 24/7 NOC located in Columbia, Maryland, plays a vital role in ensuring continuous oversight and operational integrity, providing:

- Remote Monitoring: Keeping track of key parameters such as temperature, humidity, and electrical metrics to preemptively identify issues.
- Operational Reports: Maintaining meticulous records of facility operations, aiding in strategic decision-making regarding maintenance and upgrades.

Service Contracts:
We offer various service contract options designed to suit client needs, such as:

- Annual Agreements: Typically ranging from one to four years, ensuring sustainability and predictability.
- Flexible Pricing Models: Including fixed-price agreements, ticket-based service contracts, and comprehensive facility service options.

Evolving Design and Maintenance Services

As data center technology evolves, TSS Inc. remains at the forefront by adapting its design and maintenance services to meet emerging needs. Our collaborative efforts with IT vendors and our proactive approach to integrating new technology into modular data centers help pave the way for future developments in facility operations and customer engagement.

In summary, TSS Inc. prides itself on being a comprehensive solution provider for data center development, with an unwavering commitment to excellence in consulting, deployment, and management services, all aimed at fostering long-lasting partnerships and operational success for our clients.