Royal Caribbean Cruises Ltd's Business Segments

We are the world’s second largest cruise company. We own Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, CDF Croisières de France and a 50% joint venture interest in TUI Cruises. Together, these six brands operate a combined 43 ships in the cruise vacation industry with an aggregate capacity of approximately 105,750 berths.

Our ships operate on a selection of worldwide itineraries that call on approximately 480 destinations on all seven continents. In addition to our headquarters in Miami, Florida, we have offices and a network of international representatives around the world which primarily focus on our global guest sourcing.

We compete principally on the basis of exceptional service provided by our crew, innovation and quality of ships, variety of itineraries, choice of destinations and price. We believe that our commitment to build state-of-the-art ships and to invest in the maintenance and upgrade of our fleet to, among other things, incorporate our latest signature innovations, allows us to continue to attract new and loyal repeat guests.

We believe cruising continues to be a popular vacation choice due to its inherent value, extensive itineraries and variety of shipboard and shoreside activities. In addition, we believe that our products appeal to a large consumer base and are not dependent on a single market or demographic.

Royal Caribbean was founded in 1968 as a partnership. Its corporate structure evolved over the years and the current parent corporation, Royal Caribbean Cruises Ltd., was incorporated on July 23, 1985 in the Republic of Liberia under the Business Corporation Act of Liberia.

Our global brands include Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises. These brands are complemented by our Pullmantur brand, which has been tailored to serve the cruise markets in Spain, Portugal and Latin America; our CDF Croisières de France brand, which provides us with a tailored product targeted at the French market; and our 50% joint venture, TUI Cruises, which is specifically tailored for the German market.

The operating results of all of our brands are included in our consolidated results of operations, except for TUI Cruises, which is accounted for under the equity method of accounting.

We believe our global brands possess the versatility to enter multiple cruise market segments within the cruise vacation industry. Although each of our brands has its own marketing style as well as ships and crews of various sizes, the nature of the products sold and services delivered by our brands share a common base (i.e., the sale and provision of cruise vacations). Our brands also have similar itineraries as well as similar cost and revenue components. In addition, our brands source passengers from similar markets around the world and operate in similar economic environments with a significant degree of commercial overlap. As a result, we strategically manage our brands as a single business with the ultimate objective of maximizing long-term shareholder value.

Cruising is considered a well-established vacation sector in the North American market, a growing sector over the long-term in the European market and a developing but promising sector in several other emerging markets. Industry data indicates that market penetration rates are still low and that a significant portion of cruise guests carried are first-time cruisers. We believe this presents an opportunity for long-term growth and a potential for increased profitability.

We offer to handle virtually all travel aspects related to guest reservations and transportation, including arranging guest pre- and post-hotel stay arrangements and air transportation.

Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises offer rewards to their guests through their loyalty programs, Crown & Anchor Society, Captain’s Club and Le Club Voyage, respectively, to encourage repeat business. Crown & Anchor Society has approximately 8.4 million members worldwide. Captain’s Club and Le Club Voyage have 2.9 million members combined worldwide. Members earn increasing membership status by accumulating cruise points or credits, depending on the brand, which may be redeemed on future sailings. Members are awarded points or credits in proportion to the number of cruise days and stateroom category. The loyalty programs provide certain tiers of membership benefits which can be redeemed by guests after accumulating the number of cruise points or credits specified for each tier. In addition, upon achieving a certain level of cruise points or credits, members benefit from reciprocal membership benefits across all of our loyalty programs. Examples of the rewards available under our loyalty programs include, but are not limited to, priority ship embarkation, priority waitlist for shore excursions, complimentary laundry service, complimentary internet, booklets with onboard discount offers, upgraded bathroom amenities, private seating on the pool deck, ship tours and, in the case of our most loyal guests who have achieved the highest levels of cruise points or credits, complimentary cruise days. We regularly work to enhance each of our loyalty programs by adding new features and amenities in order to reward our repeat guests.

Royal Caribbean Cruises Ltd. is a prominent player in the global cruise industry, operating a diverse portfolio of brands that cater to a variety of market segments. The companys offerings encompass a wide array of cruise options, innovative products, and an extensive suite of services designed to provide unique vacation experiences for guests of all ages and backgrounds.

Key Segments and Brands

1. Royal Caribbean International
- Fleet Size: Operates 22 ships with a combined capacity of approximately 64,150 berths.
- Itineraries: Offers cruise itineraries ranging from two to 18 nights, covering exotic destinations like Alaska, Asia, Australia, the Caribbean, Europe, and more.
- Ship Categories: Royal Caribbeans fleet includes the Quantum-class, Oasis-class, and others, highlighting modern designs and extensive onboard amenities.
- Product Offerings: Focused on delivering a casual ambiance with a variety of activities, entertainment venues, and dining options, appealing to both first-time cruisers and seasoned travelers.
- Onboard Experience: Known for innovative features such as surf simulators, ice-skating rinks, zip lines, and a strong emphasis on family-friendly programming and dining options.
- Upgrade Program: Royal Caribbean regularly invests in upgrading older ships to incorporate popular features from newer vessels, enhancing the guest experience across the fleet.

2. Celebrity Cruises
- Fleet Size: Operates 11 ships with a combined capacity of approximately 24,900 berths.
- Itineraries: Offers cruises ranging from two to 23 nights, with destinations including Alaska, Europe, and the Caribbean.
- Brand Positioning: Positioned in the premium segment, Celebrity Cruises targets more affluent travelers seeking upscale experiences.
- Onboard Features: Recognized for luxurious accommodations, fine dining options, high staff-to-guest ratios, and exclusive amenities such as spa facilities.
- Recent Developments: Launched projects for new ships under Project Edge,set to introduce modern luxury cruising experiences in 2018 and 2020.

3. Azamara Club Cruises
- Fleet Size: Operates two ships with a combined capacity of approximately 1,400 berths.
- Itineraries: Features 4 to 20-night itineraries, emphasizing longer stays and overnight dockings in ports.
- Target Market: Focuses on experienced travelers looking for destination-rich experiences and personalized service.
- Inclusive Experience: Known for providing complimentary services that enhance the overall value of the cruise experience, catering to the up-market segment.

4. Pullmantur
- Fleet Size: Operates three ships with a combined capacity of approximately 6,200 berths.
- Itineraries: Offers cruises of two to 17 nights primarily for Spanish, Portuguese, and Latin American markets.
- Brand Strategy: Capitalizes on providing family-oriented activities and itineraries that resonate with its target audience in Latin America.

5. CDF Croisières de France
- Fleet Size: Two ships with a capacity of about 2,800 berths.
- Market Focus: Caters to the French-speaking market with tailored offerings for French guests, emphasizing cultural relevance and comfort.

6. TUI Cruises
- Ownership: A joint venture between Royal Caribbean and TUI AG, serving the German-speaking cruise market.
- Fleet Size: Three ships with a combined capacity of about 6,300 berths.
- Customer Experience: Onboard services, activities, and dining are designed to align with the tastes and preferences of German travelers.

SkySea Cruises
- Partnership: A collaboration with Ctrip.com to serve the burgeoning Chinese cruise market.
- Ship Offering: First ship launched under this brand was acquired from Celebrity Cruises, designed to provide tailored experiences for Chinese guests.

Products and Services

- Onboard Entertainment: From Broadway-style shows and live music to adventure-based activities, Royal Caribbean aims to provide entertainment options that appeal to diverse tastes.

- Dining Options: The culinary experiences on Royal Caribbean vessels range from casual eateries to fine dining, featuring various international cuisines and specialty restaurants.

- Shore Excursions: The company offers a range of excursions tailored to each destination, allowing guests to explore local culture, history, and attractions.

- Family Programs: Emphasis on family-friendly programming, including kids’ clubs, activities, and entertainment tailored for younger guests.

- Wellness and Spa Services: Extensive wellness and spa facilities that provide guests with relaxation options and rejuvenating treatments.

- Concierge and Suite Services: Special offerings for suite guests, including personalized service, priority boarding, and exclusive access to lounges and restaurants.

In summary, Royal Caribbean Cruises Ltd. operates a multifaceted cruise ecosystem targeting a diverse array of customers through various brands and service offerings. The focus on innovation, enhanced guest experiences, and expansive itineraries positions the company as a leader in the cruise industry.