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Cloopen Group Holding Limited's Business Segments
Cloopen Group Holding Limited's reported revenue by business segment and by geographic region, quarterly and annual, normalized against the consolidated income statement. Free below: the top 3 rows per table, this quarter and this fiscal year. Subscriber access adds the full segment history and operating income by segment.
Segment Data As of 2025 ((Dec 31 2025))
Reportable Segments
-
Largest Segment
-
Total Revenue
$ 76
Regions Reported
-
Annual Results
Revenue by Product & Service Category -
- Cloudbased Contact Center0%
- Cloudbased Unified Communications and Collaboration0%
- Covering Communications Platform As Service Text Messaging0%
- Covering Communications Platform As Service Voice Calls57.3%
- Covering Communications Platform As Service Others33.5%
- Covering Communications Platform As Service14.8%
- Service Other6.8%
Revenue by Product & Service Category -
| Category | Revenue (Millions) | % of Total |
|---|---|---|
| Cloudbased Contact Center | $ 219 | - |
| Cloudbased Unified Communications and Collaboration | $ 163 | - |
| Covering Communications Platform As Service Text Messaging | $ 81 | - |
Product and service categories are a supplemental disclosure and are not required to sum to consolidated revenue or to the reportable segments above.
4 more categories available
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Description of Cloopen Group Holding Limited
The registrant operates in the cloud-based communications services sector, offering solutions that deliver text messages, calls, and other content to end-users. It has implemented measures to reduce unauthorized communications, including contract restrictions, proactive screening of business partners, and real-time quality inspections. Despite these efforts, the company acknowledges limited control over customer-delivered content and potential liability under applicable laws. The business benefits from preferential tax treatments under PRC laws, such as reduced enterprise income tax rates for recognized high and new technology enterprises (HNTEs) and value-added tax refunds for qualified proprietary software sales. The company leases office properties in China; however, most lease agreements have not been registered with relevant authorities, exposing it to potential fines and operational risks. It has also encountered issues with inadequate contributions to social insurance and housing funds for some employees, which may result in penalties. The registrant is subject to PRC laws regulating internet information and advertising and has faced fines for non-compliant advertisements. It may also face legal claims related to content on its websites or third-party platforms. Additionally, the company is subject to anti-corruption, anti-bribery, anti-money laundering, and sanctions laws, with noncompliance potentially leading to significant penalties and reputational harm.
Cloopen Group Holding Limited is a prominent telecommunications service provider in China, focusing on cloud-based communication solutions. The companys services and products are primarily geared toward enhancing business communication and improving customer engagement through innovative technologies. Below are extensive details on the segments, products, and services offered by Cloopen Group.
Segments
1. Cloud Communication Services:
- This segment encompasses a variety of communication solutions that businesses can utilize for seamless interactions with their clients and internal teams. It leverages cloud technologies to provide flexible and scalable options for messaging, voice calls, and video conferencing.
2. Enterprise Communication Solutions:
- This includes tailored communication platforms aimed at enhancing the operational efficiency of enterprises. It involves integrating various communication tools and systems to facilitate smoother interactions internally and externally.
3. Customer Engagement Services:
- Cloopen offers services designed to enhance customer interactions, from initial contact to ongoing support. This includes tools for customer relationship management (CRM), call center solutions, and customer support automation.
4. Developer Services:
- The company also provides services catered to developers, facilitating the integration of communication functionalities into third-party applications and software solutions. This allows businesses to customize their communication tools to fit their specific needs.
Products and Services
1. Cloud-Based Communication Platform:
- The core offering is a robust cloud communication platform that provides various services such as voice calling, SMS messaging, and video conferencing. This platform is designed for flexibility and scalability, enabling businesses of all sizes to utilize its capabilities.
2. Unified Communication as a Service (UCaaS):
- This service combines multiple communication tools such as voice, video, and messaging into a single platform. It simplifies the communication process, thereby helping organizations reduce costs and streamline their operations.
3. Contact Center Solutions:
- Cloopen offers comprehensive contact center solutions that support inbound and outbound calling, workforce optimization, and multi-channel customer interaction (voice, email, chat). This helps businesses manage their customer support and sales functions more effectively.
4. Interactive Voice Response (IVR) Systems:
- The company provides IVR systems that automate customer interactions through voice instructions, allowing for 24/7 customer service and the ability to handle large volumes of calls simultaneously.
5. SaaS (Software as a Service) Solutions:
- Cloopen offers various SaaS applications that help businesses manage their communication needs, including tools for team collaboration, project management, and customer engagement. These applications are accessible online, making it easy for businesses to adopt without the need for extensive hardware investment.
6. APIs for Developers:
- For businesses that prefer customization, Cloopen provides a range of APIs that developers can use to integrate its communication services into their existing applications. This provides flexibility and allows companies to create tailored communication solutions suited to their specific needs.
SMS and Messaging Services:
- Cloopen offers bulk SMS services that allow businesses to send promotional messages, notifications, and alerts to their customers. This can significantly enhance marketing campaigns and customer engagement efforts.
8. Video Conferencing Solutions:
- With the rise of remote work, Cloopen’s video conferencing tools offer reliable and high-quality video calls for both small and large meetings. These tools are designed to ensure smooth and effective virtual interactions.
9. Security and Compliance Features:
- The company incorporates stringent security measures and compliance features within its products to protect user data and ensure that businesses adhere to relevant regulations. This is essential for maintaining trust and operational integrity, especially in sensitive industries.
10. Analytics and Reporting Tools:
- Cloopen provides analytics services that allow businesses to track the performance of their communication efforts. These tools help organizations assess customer interactions, employee engagement, and overall communication effectiveness, providing insights for continuous improvement.
Conclusion
Cloopen Group Holding Limiteds extensive range of segments, products, and services is designed to meet the diverse communication needs of businesses in a rapidly changing technological landscape. By leveraging cloud technology and offering a variety of innovative solutions, Cloopen enables businesses to improve their communication processes, enhance customer engagement, and ultimately drive growth and efficiency.
Segments
1. Cloud Communication Services:
- This segment encompasses a variety of communication solutions that businesses can utilize for seamless interactions with their clients and internal teams. It leverages cloud technologies to provide flexible and scalable options for messaging, voice calls, and video conferencing.
2. Enterprise Communication Solutions:
- This includes tailored communication platforms aimed at enhancing the operational efficiency of enterprises. It involves integrating various communication tools and systems to facilitate smoother interactions internally and externally.
3. Customer Engagement Services:
- Cloopen offers services designed to enhance customer interactions, from initial contact to ongoing support. This includes tools for customer relationship management (CRM), call center solutions, and customer support automation.
4. Developer Services:
- The company also provides services catered to developers, facilitating the integration of communication functionalities into third-party applications and software solutions. This allows businesses to customize their communication tools to fit their specific needs.
Products and Services
1. Cloud-Based Communication Platform:
- The core offering is a robust cloud communication platform that provides various services such as voice calling, SMS messaging, and video conferencing. This platform is designed for flexibility and scalability, enabling businesses of all sizes to utilize its capabilities.
2. Unified Communication as a Service (UCaaS):
- This service combines multiple communication tools such as voice, video, and messaging into a single platform. It simplifies the communication process, thereby helping organizations reduce costs and streamline their operations.
3. Contact Center Solutions:
- Cloopen offers comprehensive contact center solutions that support inbound and outbound calling, workforce optimization, and multi-channel customer interaction (voice, email, chat). This helps businesses manage their customer support and sales functions more effectively.
4. Interactive Voice Response (IVR) Systems:
- The company provides IVR systems that automate customer interactions through voice instructions, allowing for 24/7 customer service and the ability to handle large volumes of calls simultaneously.
5. SaaS (Software as a Service) Solutions:
- Cloopen offers various SaaS applications that help businesses manage their communication needs, including tools for team collaboration, project management, and customer engagement. These applications are accessible online, making it easy for businesses to adopt without the need for extensive hardware investment.
6. APIs for Developers:
- For businesses that prefer customization, Cloopen provides a range of APIs that developers can use to integrate its communication services into their existing applications. This provides flexibility and allows companies to create tailored communication solutions suited to their specific needs.
SMS and Messaging Services:
- Cloopen offers bulk SMS services that allow businesses to send promotional messages, notifications, and alerts to their customers. This can significantly enhance marketing campaigns and customer engagement efforts.
8. Video Conferencing Solutions:
- With the rise of remote work, Cloopen’s video conferencing tools offer reliable and high-quality video calls for both small and large meetings. These tools are designed to ensure smooth and effective virtual interactions.
9. Security and Compliance Features:
- The company incorporates stringent security measures and compliance features within its products to protect user data and ensure that businesses adhere to relevant regulations. This is essential for maintaining trust and operational integrity, especially in sensitive industries.
10. Analytics and Reporting Tools:
- Cloopen provides analytics services that allow businesses to track the performance of their communication efforts. These tools help organizations assess customer interactions, employee engagement, and overall communication effectiveness, providing insights for continuous improvement.
Conclusion
Cloopen Group Holding Limiteds extensive range of segments, products, and services is designed to meet the diverse communication needs of businesses in a rapidly changing technological landscape. By leveraging cloud technology and offering a variety of innovative solutions, Cloopen enables businesses to improve their communication processes, enhance customer engagement, and ultimately drive growth and efficiency.