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Frontdoor Inc's Business Segments
Frontdoor Inc's reported revenue by business segment and by geographic region, quarterly and annual, normalized against the consolidated income statement. Free below: the top 3 rows per table, this quarter and this fiscal year. Subscriber access adds the full segment history and operating income by segment.
Segment Data As of FY
Reportable Segments
4
Largest Segment
Renewals
Total Revenue
$ 645
Regions Reported
-
Revenue Share by Reportable Segment - FY
- Renewals0%
- Non-Warranty and Other16.7%
- Direct to Consumer Home Service Plan Contracts13.2%
- Real Estate Home Service Plan Contracts11.3%
Revenue by Reportable Segment - FY
| Segment | Revenue (Millions) | % of Total |
|---|---|---|
| Renewals | $ 830 | - |
| Non-Warranty and Other | $ 108 | 16.7% |
| Direct to Consumer Home Service Plan Contracts | $ 85 | 13.2% |
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Revenue by Product & Service Category - FY
- Renewals78%
- Non-Warranty and Other9.1%
- Direct to Consumer Home Service Plan Contracts6.9%
- Real Estate Home Service Plan Contracts6.2%
Revenue by Product & Service Category - FY
| Category | Revenue (Millions) | % of Total |
|---|---|---|
| Renewals | $ 352 | 78% |
| Non-Warranty and Other | $ 41 | 9.1% |
| Direct to Consumer Home Service Plan Contracts | $ 31 | 6.9% |
Product and service categories are a supplemental disclosure and are not required to sum to consolidated revenue or to the reportable segments above.
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Annual Results
Revenue Share by Reportable Segment - FY
- Renewals0%
- Non-Warranty and Other16.7%
- Direct to Consumer Home Service Plan Contracts13.2%
- Real Estate Home Service Plan Contracts11.3%
Revenue by Reportable Segment - FY
| Segment | Revenue (Millions) | % of Total |
|---|---|---|
| Renewals | $ 830 | - |
| Non-Warranty and Other | $ 108 | 16.7% |
| Direct to Consumer Home Service Plan Contracts | $ 85 | 13.2% |
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Description of Frontdoor Inc
Frontdoor Inc is a leading provider of home service plans in the United States. The company offers a range of customizable plans, covering everything from HVAC systems and appliances to home security services. Originally founded in 1971 under the name American Home Shield, Frontdoor Inc has grown to become a major player in the home service industry, with over2 million customers and more than 15,000 contractors nationwide.
One of the key features of Frontdoor Inc's home service plans is their flexibility. Customers can choose from a variety of coverage options, ranging from basic plans that cover only the most essential home systems and appliances, to more comprehensive plans that include additional services like pest control, plumbing, and electrical repairs. Plans can also be customized to fit the specific needs and budget of each customer.
Another important aspect of Frontdoor Inc's business is their commitment to high-quality service. The company works with a network of pre-screened, certified contractors who are available 24/7 to provide fast, reliable repairs and maintenance services. Frontdoor Inc also offers a comprehensive customer service program, with a dedicated team of representatives available to answer questions, provide service recommendations, and help customers navigate the claims process.
In addition to their core business of home service plans, Frontdoor Inc is also involved in a number of community outreach and charitable initiatives. The company is a proud sponsor of numerous local and national organizations, including St. Jude Children's Research Hospital, Habitat for Humanity, and the American Red Cross.
Overall, Frontdoor Inc is a reliable, customer-focused company that provides essential home services to millions of customers across the country. With a commitment to quality, flexibility, and community involvement, Frontdoor Inc is a leader in the home service industry and a valuable resource for homeowners looking to protect and maintain their most important asset: their home.
One of the key features of Frontdoor Inc's home service plans is their flexibility. Customers can choose from a variety of coverage options, ranging from basic plans that cover only the most essential home systems and appliances, to more comprehensive plans that include additional services like pest control, plumbing, and electrical repairs. Plans can also be customized to fit the specific needs and budget of each customer.
Another important aspect of Frontdoor Inc's business is their commitment to high-quality service. The company works with a network of pre-screened, certified contractors who are available 24/7 to provide fast, reliable repairs and maintenance services. Frontdoor Inc also offers a comprehensive customer service program, with a dedicated team of representatives available to answer questions, provide service recommendations, and help customers navigate the claims process.
In addition to their core business of home service plans, Frontdoor Inc is also involved in a number of community outreach and charitable initiatives. The company is a proud sponsor of numerous local and national organizations, including St. Jude Children's Research Hospital, Habitat for Humanity, and the American Red Cross.
Overall, Frontdoor Inc is a reliable, customer-focused company that provides essential home services to millions of customers across the country. With a commitment to quality, flexibility, and community involvement, Frontdoor Inc is a leader in the home service industry and a valuable resource for homeowners looking to protect and maintain their most important asset: their home.
Frontdoor Inc. stands as a prominent service provider in the realm of home services, offering products and services that significantly enhance the lifestyle and peace of mind of homeowners. The company is organized into three strategic segments: Home Warranty, Home Services, and Ambassadors, each delivering a unique range of offerings aimed at providing convenience, security, and protection for residential properties.
Home Warranty Segment:
The Home Warranty segment is the cornerstone of Frontdoor Inc.s offerings, aimed at providing homeowners with extensive coverage for major home systems and appliances. This segment includes:
- Home Warranty Plans: These plans typically cover essential home systems such as heating, ventilation, and air conditioning (HVAC), plumbing systems, electrical systems, water heaters, and various major kitchen and laundry appliances like refrigerators, ovens, and washers/dryers. By insuring these critical components, homeowners can mitigate the financial burden associated with unexpected repairs or replacements.
- Optional Add-Ons: Frontdoor also allows customers to customize their warranty plans by adding coverage for additional items such as pool equipment, spas, well pumps, and more specialized home systems. This flexibility ensures homeowners can tailor their coverage to fit their unique needs.
- Concierge Services: To enhance customer experience, Frontdoor provides concierge services that assist in coordinating repairs, managing service appointments, and navigating claims. This service takes the hassle out of dealing with home repairs by allowing homeowners to focus on their daily lives while Frontdoor manages the logistics.
- Home Security Solutions: Understanding the concerns of modern homeowners regarding safety, Frontdoor offers options for home security systems, including monitoring services, cameras, and smart home integration features.
- Home Service Plans: These are additional plans that may include routine maintenance services that help prevent wear and tear, reducing the likelihood of future issues and prolonging the lifespan of home systems and appliances.
Home Services Segment:
The Home Services segment of Frontdoor Inc. provides a comprehensive array of home maintenance and repair solutions, which can include:
- Skilled Labor Services: Through a network of highly trained and vetted professionals, Frontdoor offers services in various areas, including plumbing, electrical work, appliance repair, HVAC maintenance, and general handyman services. This robust offering ensures that homeowners can find reliable help for virtually any household need.
- Cleaning Services: Recognizing the importance of a clean living environment, Frontdoor may offer services such as house cleaning and deep cleaning for carpets and upholstery, helping homes to maintain hygiene and aesthetic appeal.
- Landscaping and Outdoor Services: To enhance the exterior of a home, Frontdoor may provide landscaping services, lawn care, snow removal, and other seasonal maintenance, ensuring that homes remain appealing and functional year-round.
- Emergency Repairs: The Home Services segment includes provisions for emergency repairs, allowing homeowners to regain comfort and safety during unexpected breakdowns.
Ambassadors Segment:
The Ambassadors segment of Frontdoor Inc. uniquely positions itself in the realm of home safety and emergency readiness, offering:
- Emergency Response Services: This includes professionals who can assist in emergency situations such as lockouts, plumbing disasters, or electrical failures, assuring homeowners that help is readily available.
- Home Safety Checks: Ambassadors can conduct thorough safety audits of the home, identifying potential hazards and recommending improvements to enhance safety and security.
- Security System Installations: This service encompasses the installation and setup of security systems tailored to the homeowner’s needs, including smart home integrations and monitoring services that provide an additional layer of security.
- Safety Education: Frontdoor Ambassadors can provide homeowners with information and strategies to improve the safety of their homes and family members, empowering customers with knowledge about emergency preparedness.
Conclusion
Collectively, Frontdoor Inc. delivers a versatile portfolio of services and products designed to elevate the quality of life for homeowners. The comprehensive approach taken by the Home Warranty, Home Services, and Ambassadors segments not only addresses the immediate needs of homeowners but also fosters a sense of safety, security, and convenience. This layered service model positions Frontdoor as a key player in the home services industry, dedicated to ensuring that homeowners enjoy peace of mind and enhanced living experiences.
Home Warranty Segment:
The Home Warranty segment is the cornerstone of Frontdoor Inc.s offerings, aimed at providing homeowners with extensive coverage for major home systems and appliances. This segment includes:
- Home Warranty Plans: These plans typically cover essential home systems such as heating, ventilation, and air conditioning (HVAC), plumbing systems, electrical systems, water heaters, and various major kitchen and laundry appliances like refrigerators, ovens, and washers/dryers. By insuring these critical components, homeowners can mitigate the financial burden associated with unexpected repairs or replacements.
- Optional Add-Ons: Frontdoor also allows customers to customize their warranty plans by adding coverage for additional items such as pool equipment, spas, well pumps, and more specialized home systems. This flexibility ensures homeowners can tailor their coverage to fit their unique needs.
- Concierge Services: To enhance customer experience, Frontdoor provides concierge services that assist in coordinating repairs, managing service appointments, and navigating claims. This service takes the hassle out of dealing with home repairs by allowing homeowners to focus on their daily lives while Frontdoor manages the logistics.
- Home Security Solutions: Understanding the concerns of modern homeowners regarding safety, Frontdoor offers options for home security systems, including monitoring services, cameras, and smart home integration features.
- Home Service Plans: These are additional plans that may include routine maintenance services that help prevent wear and tear, reducing the likelihood of future issues and prolonging the lifespan of home systems and appliances.
Home Services Segment:
The Home Services segment of Frontdoor Inc. provides a comprehensive array of home maintenance and repair solutions, which can include:
- Skilled Labor Services: Through a network of highly trained and vetted professionals, Frontdoor offers services in various areas, including plumbing, electrical work, appliance repair, HVAC maintenance, and general handyman services. This robust offering ensures that homeowners can find reliable help for virtually any household need.
- Cleaning Services: Recognizing the importance of a clean living environment, Frontdoor may offer services such as house cleaning and deep cleaning for carpets and upholstery, helping homes to maintain hygiene and aesthetic appeal.
- Landscaping and Outdoor Services: To enhance the exterior of a home, Frontdoor may provide landscaping services, lawn care, snow removal, and other seasonal maintenance, ensuring that homes remain appealing and functional year-round.
- Emergency Repairs: The Home Services segment includes provisions for emergency repairs, allowing homeowners to regain comfort and safety during unexpected breakdowns.
Ambassadors Segment:
The Ambassadors segment of Frontdoor Inc. uniquely positions itself in the realm of home safety and emergency readiness, offering:
- Emergency Response Services: This includes professionals who can assist in emergency situations such as lockouts, plumbing disasters, or electrical failures, assuring homeowners that help is readily available.
- Home Safety Checks: Ambassadors can conduct thorough safety audits of the home, identifying potential hazards and recommending improvements to enhance safety and security.
- Security System Installations: This service encompasses the installation and setup of security systems tailored to the homeowner’s needs, including smart home integrations and monitoring services that provide an additional layer of security.
- Safety Education: Frontdoor Ambassadors can provide homeowners with information and strategies to improve the safety of their homes and family members, empowering customers with knowledge about emergency preparedness.
Conclusion
Collectively, Frontdoor Inc. delivers a versatile portfolio of services and products designed to elevate the quality of life for homeowners. The comprehensive approach taken by the Home Warranty, Home Services, and Ambassadors segments not only addresses the immediate needs of homeowners but also fosters a sense of safety, security, and convenience. This layered service model positions Frontdoor as a key player in the home services industry, dedicated to ensuring that homeowners enjoy peace of mind and enhanced living experiences.