California Water Service Group's Business Segments

Our business is conducted through our operating subsidiaries. The bulk of the business consists of the production, purchase, storage, treatment, testing, distribution and sale of water for domestic, industrial, public and irrigation uses, and for fire protection. We also provide non-regulated water- related services under agreements with municipalities and other private companies. The non-regulated services include full water system operation, billing and meter reading services. Non-regulated operations also include the lease of communication antenna sites, lab services, and promotion of other non- regulated services.

California Water Service Group (Cal Water) is one of the largest investor-owned water utility companies in the Western United States. The company operates in a singular reportable segment focused on the supply and distribution of water, along with a range of water-related utility services tailored to meet the diverse needs of its customer base. Below is an extensive overview of its operations, products, and services.

Supply and Distribution of Water

1. Water Sourcing:
- Cal Water sources its water from various reliable and sustainable sources, including surface water, groundwater, and purchased water from adjacent water agencies. The sourcing strategy emphasizes both quality and quantity to meet fluctuating customer demands throughout the year.

2. Water Quality:
- The company adheres to strict water quality standards mandated by federal and state regulations. Cal Water conducts regular testing and monitoring to ensure that the water it delivers is safe and meets or exceeds all health and safety standards. This includes testing for a variety of contaminants and conducting routine inspections of its water sources.

3. Distribution Infrastructure:
- The distribution network includes an extensive system of pipelines, storage facilities, and pumping stations designed to deliver high-quality water efficiently and reliably to residential, commercial, and industrial customers. Continuous investments are made in infrastructure rehabilitation and expansion to enhance service reliability and accommodate growth.

Water-Related Utility Services

1. Residential Services:
- Cal Water provides metered water service to residential customers, which includes water supply for drinking, cooking, sanitation, irrigation, and other domestic uses. Customer education initiatives promote water conservation practices and responsible usage.

2. Commercial and Industrial Services:
- The company offers tailored water services to commercial establishments and industrial clients, including specialized billing arrangements and options for higher volume usage. Support services may include consultations on efficient water use and conservation.

3. Fire Hydrant Services:
- Cal Water plays a vital role in public safety by maintaining and operating fire hydrants. The company collaborates with local fire departments to ensure hydrants are functional and strategically located, which is essential for effective fire response capabilities.

4. Public Works and Community Services:
- The company actively engages in partnerships with local governments and community organizations to support public works projects, water conservation programs, and educational workshops aimed at fostering sustainable water use practices.

Customer Support and Engagement

1. Customer Service Center:
- Cal Water operates a customer service center that serves as the primary point of contact for inquiries, billing questions, and service requests. The company emphasizes responsive and effective customer service, aided by various communication channels such as phone, email, and online portals.

2. Billing and Payment Options:
- Customers are offered various billing options, including traditional paper bills and electronic billing, with flexible payment plans to accommodate different financial situations. The company also provides budgeting tools to assist customers in managing their water expenses.

3. Water Conservation Programs:
- Cal Water conducts numerous initiatives to promote water conservation among its customers. These programs may include rebate incentives for water-efficient appliances, public education campaigns, and community workshops focusing on sustainable landscaping practices and irrigation efficiency.

Technology and Innovation

1. Smart Metering Technology:
- The integration of smart metering technology facilitates real-time monitoring of water consumption, making it easier for customers to track their usage and identify opportunities for conservation. This technology enhances operational efficiency for Cal Water by reducing manual meter readings and improving leak detection.

2. Environmental Sustainability Practices:
- The company is committed to environmental stewardship and sustainability. This commitment manifests in efforts to protect local watersheds, utilize renewable energy sources where feasible, and reduce its carbon footprint through innovative operational practices.

3. Research and Development:
- Cal Water invests in research and development to explore advanced water treatment technologies, conservation strategies, and infrastructure improvements. This focus on innovation ensures long-term sustainability and adaptability in the face of changing environmental conditions.

Conclusion

In summary, California Water Service Group is dedicated to providing reliable and high-quality water supply and distribution services while emphasizing customer engagement, environmental sustainability, and technological advancement. Through a comprehensive range of products and services, Cal Water supports both individual customers and the broader community, ensuring a sustainable water future for all stakeholders involved.