Blackbaud Inc's Business Segments

We are the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. Blackbaud brings more than three decades of leadership to this sector: since originally incorporating in New York in 1981 and later reincorporating as a South Carolina corporation in 1991 and as a Delaware corporation in 2004, our tailored portfolio of software and services has grown to support the unique needs of vertical markets, with solutions for fundraising and constituent relationship management ("CRM"), marketing, advocacy, accounting, peer-to-peer fundraising, corporate social responsibility ("CSR"), school management, ticketing, grantmaking, financial management, payment processing and analytics. Our solutions are designed to meet the needs of virtually all types of organizations in the social good community, from major global institutions to local soup kitchens. At the end of 2017, we had over 40,000 customers located in over 50 countries. We are deeply proud to play a part in our customers’ successes in their missions to cure diseases, advance education, preserve and share arts and culture, help animals, support those in need and more.

Blackbaud Inc. is a leading provider of cloud software aimed primarily at the social good sector, including non-profits, education institutions, healthcare organizations, and faith-based organizations. The company offers a wide array of segments, products, and services designed to help these organizations manage their operations effectively, enhance engagement with stakeholders, and drive fundraising efforts. Here’s an extensive overview of their offerings:

Segments

1. Non-Profit Organizations:
- Blackbaud provides tools and solutions specifically tailored for non-profits to help them with fundraising, donor management, and community engagement.

2. Education Institutions:
- The company offers software solutions for K-12 schools and higher education institutions to manage student information, admissions, and alumni relations.

3. Healthcare Organizations:
- Blackbaud serves healthcare entities by offering solutions that help them manage donor relations and community engagement for fundraising efforts.

4. Faith-Based Organizations:
- The company provides tailored services to churches and other faith-based institutions to enhance community engagement and manage contributions.

Products

1. Fundraising Solutions:
- Blackbaud Raiser’s Edge NXT: A cloud-based fundraising and donor management solution that helps non-profits manage donor relationships, track fundraising efforts, and analyze performance.
- Blackbaud Luminate Online: An online fundraising platform that allows organizations to engage donors, run campaigns, and manage events digitally.

2. Financial Management Software:
- Blackbaud Financial Edge NXT: A comprehensive financial management solution tailored for non-profits and government entities, allowing for robust accounting, budgeting, and reporting functionalities.

3. CRM and Donor Management:
- The company offers customer relationship management tools designed to manage interactions with donors and stakeholders, facilitating personalized communication and engagement strategies.

4. Engagement Solutions:
- Blackbaud Marketing Solutions: A suite of tools for marketing automation, allowing organizations to create targeted campaigns, manage communications, and track engagement metrics.
- Blackbaud Peer-to-Peer Fundraising: Platforms that enable organizations to create their own peer-to-peer campaigns to increase community involvement and drive donations through social connections.

5. Grant and Scholarship Management:
- Blackbaud GrantMaker: A solution for organizations managing grant cycles, helping to streamline the application, review, and reporting processes.
- Blackbaud Award Management: Designed for education institutions to manage scholarships and financial aid programs efficiently.

6. Payment Processing:
- Blackbaud provides integrated payment processing solutions that allow organizations to accept donations securely through various channels, including online, mobile, and in-person methods.

Analytics and Reporting:
- Blackbaud offers advanced analytics and reporting tools that allow organizations to gather insights from their data, measure fundraising effectiveness, and make data-driven decisions.

Services

1. Consulting Services:
- The company provides consulting services to help organizations optimize their use of Blackbaud products, improve their fundraising strategies, and implement best practices in donor engagement.

2. Training and Support:
- Extensive training resources are available, including in-person workshops, online courses, and documentation to help organizations fully leverage Blackbaud’s software solutions.

3. Integration Services:
- Blackbaud offers integration services that assist organizations in connecting their existing systems with Blackbaud products, enhancing data flow and operational efficiencies.

4. Implementation Services:
- The company provides implementation support to help organizations set up their systems effectively, ensuring that the transition is smooth and that users are well-prepared.

5. Community and User Groups:
- Blackbaud fosters a community environment where users can connect, share experiences, and offer support to one another through forums, events, and user groups.

Conclusion

Blackbaud Inc. stands out as a comprehensive provider of software solutions and services for the social good sector. Their extensive portfolio is designed to empower organizations to manage their operations, enhance engagement, and increase fundraising efficiency, making them a crucial partner for non-profits, educational institutions, healthcare providers, and faith-based organizations aiming to achieve their missions.