ServiceNow Acquires Raytion to Enhance GenAI-powered Search and Knowledge Management Functions on Now Platform
SANTA CLARA, California - ServiceNow, the leading AI platform for business transformation, has announced its acquisition of Raytion to bolster its GenAI-powered search and knowledge management capabilities on the Now Platform. The cutting-edge technology developed by Raytion enables real-time access to critical business data from various enterprise sources, resulting in enhanced efficiency and personalization.
In addition to this development, ServiceNow has also revealed a collaboration with IBM at their annual customer and partner event, Knowledge 2024. The partnership aims to accelerate the impact of generative AI (GenAI) across enterprises. By combining the power of the Now Platform with IBM Watson, the integration seeks to enhance productivity for mutual customers and partners. ServiceNow will also integrate watsonx.ai and IBM Gran into its AI platform.
Furthermore, ServiceNow and Fujitsu Limited, a leading provider of IT services and digital transformation solutions, have announced a strategic commitment to launch innovative cross-industry solutions aimed at maximizing value for customers globally. To facilitate this collaboration, the companies will establish a new Fujitsu-ServiceNow Innovation Center with a focus on digital transformation.
The acquisition of Raytion by ServiceNow marks a significant step towards improving the GenAI-powered search and knowledge management functionalities on the Now Platform. By leveraging Raytion’s industry-leading technology, ServiceNow aims to provide users with a unified and real-time access to crucial data from different sources within their organizations, resulting in increased efficiency and effectiveness.
Furthermore, the collaboration between ServiceNow and IBM demonstrates the shared commitment to enhance the impact of generative AI across enterprises. By leveraging the power of the Now Platform and IBM Watson, the integration aims to boost productivity and drive transformative outcomes for mutual customers and partners.
Additionally, the strategic commitment between ServiceNow and Fujitsu Limited signifies their determination to deliver innovative solutions and maximize value for customers worldwide. Through the establishment of the Fujitsu-ServiceNow Innovation Center, the companies aim to leverage their expertise in IT services and digital transformation to drive cross-industry solutions that address the evolving needs of customers.
Overall, these developments reinforce ServiceNow’s position as a leader in AI-based business transformation solutions. With the acquisition of Raytion, collaboration with IBM, and strategic commitment with Fujitsu, ServiceNow is poised to further enhance its GenAI-powered search, knowledge management, and cross-industry solution offerings.
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