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Wideopenwest Inc's Business Segments
Wideopenwest Inc's reported revenue by business segment and by geographic region, quarterly and annual, normalized against the consolidated income statement. Free below: the top 3 rows per table, this quarter and this fiscal year. Subscriber access adds the full segment history and operating income by segment.
Reportable Segments
-
Largest Segment
-
Total Revenue
$ 144
Regions Reported
-
Revenue by Product & Service Category -
- Subscription services92.4%
- Other business services3.4%
- Wholesale and Collocation Revenue3.3%
Revenue by Product & Service Category -
| Category | Revenue (Millions) | % of Total |
|---|---|---|
| Subscription services | $ 133 | 92.4% |
| Other business services | $ 5 | 3.4% |
| Wholesale and Collocation Revenue | $ 5 | 3.3% |
Product and service categories are a supplemental disclosure and are not required to sum to consolidated revenue or to the reportable segments above.
Description of Wideopenwest Inc
WideOpenWest Inc. (WOW!) is a cable and internet service provider that operates in the United States. The company was founded in 2001 and is headquartered in Englewood, Colorado. WOW! initially began its operations in the Midwest, providing cable, internet, and telephone services to residential and business customers.
In terms of its services, WOW! provides high-speed internet, cable TV, and phone services to its customers. The company is known for its reliable and speedy internet service, with plans ranging from 100 Mbps to 1 gigabit. WOW! also offers cable TV services with over 200 channels and premium add-ons, including HBO and Showtime. Its phone services include both local and long-distance calls and several call features, such as voicemail and caller ID.
WOW! serves both residential and business customers, with customized solutions for each. For residential customers, they offer bundled packages with internet, TV, and phone services, and a-la-carte options to select services that best fit their needs. For businesses, WOW! offers a range of services such as customized network solutions, dedicated business support, and scalable bandwidth options.
The company has a significant presence in the Midwest and Southern regions of the United States. They have operations in 19 markets, including Chicago, Cleveland, Detroit, Kansas City, and Columbus. WOW! has invested heavily in building a robust fiber optic network and expanding its services, with plans to reach even more customers in the future.
WOW! has received several awards and accolades for its excellent services, including the highest customer satisfaction ratings for internet service providers in the 2020 American Customer Satisfaction Index. The company has also been recognized as one of the top ISPs in the United States by PCMag and J.D. Power.
In summary, WOW! is a prominent cable and internet service provider in the United States. The company offers reliable and speedy services to both residential and business customers, with a significant presence in the Midwest and Southern regions of the country. With an excellent track record of customer satisfaction and a continued focus on expanding its network and services, WOW! is poised for continued success in the years to come.
In terms of its services, WOW! provides high-speed internet, cable TV, and phone services to its customers. The company is known for its reliable and speedy internet service, with plans ranging from 100 Mbps to 1 gigabit. WOW! also offers cable TV services with over 200 channels and premium add-ons, including HBO and Showtime. Its phone services include both local and long-distance calls and several call features, such as voicemail and caller ID.
WOW! serves both residential and business customers, with customized solutions for each. For residential customers, they offer bundled packages with internet, TV, and phone services, and a-la-carte options to select services that best fit their needs. For businesses, WOW! offers a range of services such as customized network solutions, dedicated business support, and scalable bandwidth options.
The company has a significant presence in the Midwest and Southern regions of the United States. They have operations in 19 markets, including Chicago, Cleveland, Detroit, Kansas City, and Columbus. WOW! has invested heavily in building a robust fiber optic network and expanding its services, with plans to reach even more customers in the future.
WOW! has received several awards and accolades for its excellent services, including the highest customer satisfaction ratings for internet service providers in the 2020 American Customer Satisfaction Index. The company has also been recognized as one of the top ISPs in the United States by PCMag and J.D. Power.
In summary, WOW! is a prominent cable and internet service provider in the United States. The company offers reliable and speedy services to both residential and business customers, with a significant presence in the Midwest and Southern regions of the country. With an excellent track record of customer satisfaction and a continued focus on expanding its network and services, WOW! is poised for continued success in the years to come.
WideOpenWest Inc. (WOW!) is a prominent telecommunications provider in the United States, delivering high-speed internet, cable television, and phone services to both residential and business customers. The company operates mainly in the Midwest and Southeast regions, offering diverse products and services tailored to meet varying needs and budgets.
Segments
WOW! operates predominantly through two main segments: Residential Services and Business Services.
1. Residential Services
This segment encompasses a comprehensive range of offerings designed for individual consumers, including:
- High-Speed Internet: WOW! provides a variety of internet plans tailored to customer needs. These plans offer speeds from 100 Mbps up to an impressive 1 Gbps, ensuring unlimited data access without the worry of overage charges. This flexibility allows residential customers to choose based on their usage patterns, whether for casual browsing or heavy streaming and gaming.
- Cable Television: The cable TV offerings include a wide array of channels, catering to diverse interests with packages that feature local networks, national channels, sports channels, and entertainment options. Premium channels can be added for an additional fee, and services come with features like Digital Video Recording (DVR) for capturing favorite shows and video-on-demand options for accessing content at convenience.
- Phone Services: WOW! Phone service provides unlimited local and long-distance calling throughout the U.S. Canada, Puerto Rico, and the U.S. Virgin Islands. This service includes features such as voicemail, caller ID, and call waiting, enhancing user experience and communication flexibility.
- Bundled Services: WOW! offers various bundles combining internet, cable TV, and phone services. These packages are structured to deliver cost savings and simplification for customers who prefer an all-in-one solution, tailored to their specific preferences and budgetary requirements.
Business Services
The business segment of WOW! focuses on providing tailored solutions for small to medium-sized enterprises, including:
- High-Speed Internet: WOW! delivers reliable and high-speed internet tailored for businesses, offering symmetric bandwidth options from 10 Mbps to a robust 10 Gbps. This ensures that companies can maintain operational efficiency, regardless of their size or internet demands.
- Phone Services: WOW! Business Phone Services include sophisticated features such as voicemail-to-email, personalized voicemail greetings, call forwarding, and caller ID. These features are designed to improve business communication efficiency and connectivity.
- TV Services: WOW! also provides HD TV services robust enough for business needs, featuring a selection of local, national, and specialty channels that are ideal for workplaces like restaurants, hotels, and corporate offices.
Products
WOW! has developed a wide array of products for its customers that reflect their need for effective communication and entertainment solutions.
1. Residential Products
- Internet Plans: Offering speeds from 100 Mbps to 1 Gbps, all plans include unlimited data for no additional charge, providing users with robust internet capabilities for work and leisure.
- Cable TV Options: WOW! cable service includes numerous packages with local channels, national broadcasters, premium subscriptions, thematic channels dedicated to sports, movies, and family-friendly entertainment.
- Phone Service: The residential phone service is designed for individuals and families, emphasizing ease of use and clarity, while ensuring comprehensive coverage throughout the U.S. and its territories.
- Bundles: Customized bundles that combine internet, TV, and phone services allow customers to select packages that best fit their lifestyle and consumption patterns.
Business Products
- High-Speed Internet: Provision of fast and secure internet connections that are scalable according to the business’s growth and requirements.
- Phone Services: Business-centric phone solutions enhance communication capabilities, enabling advanced features that support professional needs.
- TV Services: Tailored TV solutions for businesses ensure that employers can provide leisure options and information streams through dedicated channels.
Services
WOW! enhances its core product offerings with a suite of supporting services designed to provide convenience and reliability to customers.
- In-Home Services: This includes professional installation, comprehensive equipment setup, and personalized technical support for residential customers, ensuring that they can effectively leverage their purchased services right from the start.
- Business Services: Customized solutions for businesses extend beyond traditional services to include specialized facilities like Ethernet services, Cloud connectivity, and VoIP technology. This helps enterprises adapt to evolving communication needs.
- Technical Support: WOW! provides 24/7 technical support accessible through multiple channels, including phone, email, and live chat. This commitment to customer service aims to resolve issues and assist with inquiries promptly.
- WOW! OnDemand: This service includes access to a wide variety of movies, TV shows, and live events available for purchase and viewing on various devices, allowing customers flexibility in their viewing habits.
In summary, WideOpenWest Inc. (WOW!) stands out as a versatile telecommunications provider with broad offerings that address the digital and communication needs of both residential consumers and businesses alike. By combining high-speed internet, cable TV, and phone services with robust support and customization options, WOW! strives to deliver quality experiences that foster connectivity and entertainment.
Segments
WOW! operates predominantly through two main segments: Residential Services and Business Services.
1. Residential Services
This segment encompasses a comprehensive range of offerings designed for individual consumers, including:
- High-Speed Internet: WOW! provides a variety of internet plans tailored to customer needs. These plans offer speeds from 100 Mbps up to an impressive 1 Gbps, ensuring unlimited data access without the worry of overage charges. This flexibility allows residential customers to choose based on their usage patterns, whether for casual browsing or heavy streaming and gaming.
- Cable Television: The cable TV offerings include a wide array of channels, catering to diverse interests with packages that feature local networks, national channels, sports channels, and entertainment options. Premium channels can be added for an additional fee, and services come with features like Digital Video Recording (DVR) for capturing favorite shows and video-on-demand options for accessing content at convenience.
- Phone Services: WOW! Phone service provides unlimited local and long-distance calling throughout the U.S. Canada, Puerto Rico, and the U.S. Virgin Islands. This service includes features such as voicemail, caller ID, and call waiting, enhancing user experience and communication flexibility.
- Bundled Services: WOW! offers various bundles combining internet, cable TV, and phone services. These packages are structured to deliver cost savings and simplification for customers who prefer an all-in-one solution, tailored to their specific preferences and budgetary requirements.
Business Services
The business segment of WOW! focuses on providing tailored solutions for small to medium-sized enterprises, including:
- High-Speed Internet: WOW! delivers reliable and high-speed internet tailored for businesses, offering symmetric bandwidth options from 10 Mbps to a robust 10 Gbps. This ensures that companies can maintain operational efficiency, regardless of their size or internet demands.
- Phone Services: WOW! Business Phone Services include sophisticated features such as voicemail-to-email, personalized voicemail greetings, call forwarding, and caller ID. These features are designed to improve business communication efficiency and connectivity.
- TV Services: WOW! also provides HD TV services robust enough for business needs, featuring a selection of local, national, and specialty channels that are ideal for workplaces like restaurants, hotels, and corporate offices.
Products
WOW! has developed a wide array of products for its customers that reflect their need for effective communication and entertainment solutions.
1. Residential Products
- Internet Plans: Offering speeds from 100 Mbps to 1 Gbps, all plans include unlimited data for no additional charge, providing users with robust internet capabilities for work and leisure.
- Cable TV Options: WOW! cable service includes numerous packages with local channels, national broadcasters, premium subscriptions, thematic channels dedicated to sports, movies, and family-friendly entertainment.
- Phone Service: The residential phone service is designed for individuals and families, emphasizing ease of use and clarity, while ensuring comprehensive coverage throughout the U.S. and its territories.
- Bundles: Customized bundles that combine internet, TV, and phone services allow customers to select packages that best fit their lifestyle and consumption patterns.
Business Products
- High-Speed Internet: Provision of fast and secure internet connections that are scalable according to the business’s growth and requirements.
- Phone Services: Business-centric phone solutions enhance communication capabilities, enabling advanced features that support professional needs.
- TV Services: Tailored TV solutions for businesses ensure that employers can provide leisure options and information streams through dedicated channels.
Services
WOW! enhances its core product offerings with a suite of supporting services designed to provide convenience and reliability to customers.
- In-Home Services: This includes professional installation, comprehensive equipment setup, and personalized technical support for residential customers, ensuring that they can effectively leverage their purchased services right from the start.
- Business Services: Customized solutions for businesses extend beyond traditional services to include specialized facilities like Ethernet services, Cloud connectivity, and VoIP technology. This helps enterprises adapt to evolving communication needs.
- Technical Support: WOW! provides 24/7 technical support accessible through multiple channels, including phone, email, and live chat. This commitment to customer service aims to resolve issues and assist with inquiries promptly.
- WOW! OnDemand: This service includes access to a wide variety of movies, TV shows, and live events available for purchase and viewing on various devices, allowing customers flexibility in their viewing habits.
In summary, WideOpenWest Inc. (WOW!) stands out as a versatile telecommunications provider with broad offerings that address the digital and communication needs of both residential consumers and businesses alike. By combining high-speed internet, cable TV, and phone services with robust support and customization options, WOW! strives to deliver quality experiences that foster connectivity and entertainment.