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Upland Software Inc   (UPLD)
Other Ticker:  
 
    Sector  Technology    Industry Software & Programming
   Industry Software & Programming
   Sector  Technology
 


Upland Software Inc Segments

 
 

Business Segments I. Quarter
Revenues
(in millions $)
(Mar 31 2020)
%
(of total Revenues)
I. Quarter
Income
(in millions $)
(Mar 31 2020)
%
(Profit Margin)
Total
68.03 100 % -20.08 -

• View Income Statement • View Competition by Segment • View Annual Report

Growth rates by Segment I. Quarter
Y/Y Revenue
%
(Mar 31 2020)
Q/Q Revenue
%
I. Quarter
Y/Y Income
%
(Mar 31 2020)
Q/Q Income
%
Total
83.16 % 23.55 % - -

• View Growth rates • View Competitors Segment Growth • View Market Share

To get more information on Upland Software Inc 's Total segment. Select each division with the arrow.

  Upland Software Inc 's

Business Segments Description



We provide a family of cloud-based enterprise software applications under the Upland brand. Our applications are easy-to-deploy, highly configurable, scalable, flexible, and secure. We provide applications in three product families: Project & IT Management, Workflow Automation, and Digital Engagement. Our Project & IT Management product family enables users to manage their projects, professional workforce, and IT costs. Our Workflow Automation product family enables users to streamline, optimize, automate, and secure document-intensive business processes across their enterprise and supply chain. Our Digital Engagement product family enables users to effectively engage with their customers, prospects, and community via the web and mobile technologies.

Project & IT Management
Project and Portfolio Management. Our program and portfolio management applications are used by our customers to gain high-level visibility across their organizations and improve their top-down and bottom-up governance of programs, initiatives, investments, and projects. Our customers use these capabilities to:

gather, develop, and assess ideas and proposed investments;

prioritize and select projects and investments according to business value and strategic fit;

more effectively allocate resources in alignment with business objectives;

respond quickly to change with real-time visibility into project status, and with the ability to evaluate the impact of potential changes; and

gauge performance against strategic objectives, execution-level indicators, and financial metrics.
Our program and portfolio management applications are currently used within the information technology, finance and process excellence functions of customer organizations, and in the healthcare and education industries.
Professional Services Automation. Our professional services automation applications are used by customers to more effectively manage their project and service-based knowledge workers to better manage employee-related expenses and client billing while improving scheduling, utilization, and alignment of human capital. Our customers use these capabilities to:

create resource capacity plans;

align available skills, expertise and capacity with project requirements;

more efficiently plan and schedule projects;


track resource and expense allocation for specific projects, activity types or budget categories;

analyze workforce performance;

streamline timesheet review, approval, and reporting processes;

manage time, travel, and entertainment expenses; and

streamline project cost reporting, billing, and revenue recognition processes.
Our professional services automation applications are currently used within the information technology, marketing, finance, and professional services functions of customer organizations.
IT Financial Management. Our financial management application is used by our customers to gain visibility into the cost, quality, and value of services the information technology and finance functions deliver to organizations. This increased transparency helps our customers to improve alignment during planning and budgeting processes, and to validate proposed investments and initiatives of a particular line of business. Our customers use these capabilities to:

quantify and understand the total cost of ownership of information technology applications and services;

establish product and unit-costing metrics for benchmarking and/or chargeback;

provide information technology and finance departments with the ability to chargeback business units for applications and services, including cloud services, based on metered consumption;

provide business managers with insights into their consumption of information technology services to better utilize information technology services with business goals and objectives;

leverage utilization and capacity metrics for “what-if” analysis and modeling;

analyze fixed versus variable information technology-related costs to identify opportunities for savings; and

support demand-based budgeting and forecasting processes.
Our financial management application is currently used within the information technology and finance functions of customer organizations.
Knowledge Management. Our knowledge management application is used by customers to increase IT help desk and customer service agent productivity, improving employee and customer experience with a centralized knowledge hub to create, maintain, and find relevant information quickly. The searchable knowledge base reduces the time spent searching for answers, minimizes training time, and decreases support costs. Our customers use these capabilities to:

deliver excellent IT support and customer service experiences;

improve organization productivity and lower internal support costs by enabling employees to find, create, and share company knowledge more intelligently;

implement web and mobile self-service with accurate knowledge solutions to the most common issues experienced by users on more than 600 of the most widely used off-the-shelf software applications; and

drive customer loyalty by instantly providing relevant information across support channels, including web, mobile, and chat. Our knowledge management application is suitable for virtually any industry, and is currently used within the IT help desk and customer service functions of customer organizations.

Workflow Automation
Secure, Enterprise-Class Document Capture and Fax Routing. Our secure document capture and fax application is used by our customers to enable secure document process automation through an all-in-one platform that accelerates paper and electronic document-intensive workflows and communications. Our customers use these capabilities to:


empower organizations with one extensible, easy-to-use platform for both document capture (scanning) and fax;

secure corporate communications and facilitate compliant communications for regulated employees;

increase customer satisfaction and save time through automated processes, convert from paper to online with increased accessibility, allowing for better management of customer interactions and improve overall service response times;

lower total costs by consolidating fax infrastructure through Fax over IP technology that enables least cost routing;

reduce risk though highly-scalable, reliable infrastructure that seamlessly supports a wide range of use cases with both fail over and disaster recovery;

streamline mission-critical document workflows such as, e-filing, scanning to document management systems (DMS), and managing communications for sensitive intellectual property, while maintaining high levels of document integrity and security; and

protect sensitive data with the ability to set custom business rules, such as flagging sensitive keywords to prevent data loss or holding documents until authorized users can access them.


Our enterprise secure document capture and fax applications are currently used in legal, financial services and healthcare, and other document-intensive functions of customer organizations.


Cloud-based Document, Forms and Process Automation. Our powerful end-to-end cloud solution for documents and forms management and workflow automation is used by our customers to automate document-based workflows by capturing, storing and routing content, assigning work tasks and creating audit trails for operations such as healthcare records, loan processing, human resource procedures, and accounts receivable and payable processing. Our customers use these capabilities to:

empower collaboration across the enterprise by providing a better way for employees, suppliers, freelance contractors, and partners to access, share, and update content from anywhere;

streamline workflows by creating custom rules to process and route content for approval;

automatically capture, index, classify, and organize enterprise content in a secure, central repository with document retention policies to meet business and compliance requirements;

apply and enforce document retention policies to meet business and compliance requirements;

transform traditional PDF forms into clickable, HTML-based forms to eliminate paper processes and streamline other tasks;

boost productivity by intelligently connecting users to their organization's everyday line of business applications, eliminating the tedious process of searching and retrieving related content; and

make better business decisions based on actionable insights and analytics.
Our workflow automation and enterprise content management applications are currently used within the information technology, finance, marketing, and process excellence functions of customer organizations.
RFP and Sales Proposal Automation. Customers use our proposal automation and content management applications to capture and store content, route proposal content for review and approval, automate creation of sales documents, and track content effectiveness. Our customers use these applications to:

empower collaboration by enabling sales teams, product managers, and other subject matter experts to access, share, and update content from anywhere;

streamline workflows by creating customs rules to process and route proposal content and documents for approval;

capture, index, classify, and organize enterprise content in a secure, central repository with flexible view, edits, and approval permissions to meet business and compliance requirements; and


track project, content, and staff performance to improve business efficiencies.
Our proposal automation and content management applications are currently used within the sales, marketing, product, finance, legal, and process excellence functions of customers across a variety of industries, including financial services, technology, business and professional services, telecommunications, and healthcare.
Supply Chain Visibility and Collaboration. Our supply chain collaboration application provides our customers with a single source for supply-chain communication, providing a basis for multi-enterprise, multi-tier, end-to-end supply chain collaboration. Our customers use these capabilities to:

acquire actionable business intelligence, collaboration, and execution for all aspects of supply chain operations;

implement a seamless migration to pull-based replenishment resulting in reductions in stock-outs and expensive expediting costs, higher order fulfillment rates, and improved customer service levels; and

enable a closed-loop manufacturing and supply chain management process, resulting in reductions in raw material, work-in-process, finished goods inventory, and inventory carrying costs.
Our supply chain visibility and collaboration application is currently used in industrial and diversified manufacturing, healthcare, aerospace and defense, energy, automotive, electronics, sporting goods, and consumer packaged goods organizations.

Digital Engagement
Website Management and Web Visitor Insights. Our website management and web visitor insights applications are used by customers to connect and communicate with their target markets to build brand relationships or drive a highly relevant customer experience. Additionally, our website management and visitor insights applications are used by enterprise marketers and media companies to create, maintain, and deliver websites that enhance and influence prospect and customer engagement. These applications empower non-technical staff to create, manage, publish, analyze, and refine content and social media assets without information technology intervention. Our customers use these capabilities to:

streamline the process for creating and managing website content;

deliver more relevant, personalized content to website visitors based on the tracking of individual visitor behavior;

convert website visits to actionable sales leads; and

integrate user-generated content, such as polls, surveys, blogs, ratings, and comments, into their websites.
Our Website Management and Web Visitor Insights applications are currently used within the marketing and sales functions of our customers.


Mobile Engagement. Our mobile engagement applications are used by customers to engage with their target markets to drive a particular outcome via their mobile devices while providing a timely and personalized customer experience. Additionally, our mobile engagement applications are used by government, non-profit organizations, healthcare, media, restaurant and retail companies to plan, execute, manage, and analyze personalized mobile messaging campaigns that deliver effective mobile campaigns at scale. Our customers use these capabilities to:

engage target audiences with automated one-to-one or batch text message campaigns;

reach the correct person at exactly the right moment through list segmentation and scheduling;

provide timely alerts and reminders on important events based on user preferences;

manage and analyze their database and all mobile communications from a central mobile CRM, keeping track of all users and actions;

integrate mobile campaign data and results with other systems;

communicate via multi-channel outreach through additional innovative mobile features such as Push Notifications, RCS and Mobile Wallet.

Our Mobile Engagement applications are currently used within the communications and marketing function of our customers.
Customer Service Knowledge Management. Our customer service knowledge management applications are used by customers to provide a centralized knowledge hub to power their customer contact channels, increasing productivity of customer contact agents and improves employee and customer experience. Additionally, our customer service knowledge management applications are used by large enterprise call centers and banking and financial services organizations, to deliver the right answer to the right person at the right time. Our customers use these capabilities to:

provide every channel value by helping to ensure customers obtain fast, consistent answers;

deliver great customer service through a great knowledge experience;

enable agents by arming them with good knowledge;

develop a knowledge strategy that addresses customer service challenges.
Our Customer Service Knowledge Management applications are currently used with the IT department, customer service, customer support, and knowledge management function of our customers.

   

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