We offer a vast array of traditional and digital financial products to meet
the banking needs of our market area and target customers. To ensure the ongoing
viability of our product offerings, we regularly examine the desirability and
profitability of existing and potential new products. To make it easy for new
prospective customers to bank with us and access our products, we offer a "Switch
Kit," which allows a customer to open a primary checking account with Umpqua
Bank quickly and easily. Other avenues through which customers can access our
products include our web site, mobile banking app, and our 24-hour telephone
voice response system.
Deposit Products. We offer a traditional array of deposit products, including
non-interest bearing checking accounts, interest bearing checking and savings
accounts, money market accounts and certificates of deposit. These accounts
earn interest at rates established by management based on competitive market
factors and management's desire to increase certain types or maturities of deposit
liabilities. Our approach is to tailor fit products and bundle those that meet
the customer's needs. This approach is designed to add value for the customer,
increase products per household and generate related fee income.
Private Bank. Umpqua Private Bank serves high net worth individuals and nonprofits,
providing trust and investment services. The private bank is designed to augment
Umpqua's existing high-touch customer experience, and works collaboratively
with the Bank's affiliate Umpqua Investments to offer a comprehensive, integrated
approach that meets clients' financial goals, including financial planning,
trust services, and investments.
Broker Dealer and Investment Advisory Services. In its combined role as a broker/dealer
and a registered investment advisor, Umpqua Investments may provide comprehensive
financial planning advice to its clients as well as investment services. This
advice can include cash management, risk management (insurance planning/sales),
investment planning (including investment advice and/or portfolio checkups),
retirement planning (for employees and employers), and/or estate planning. The
broker/dealer side of Umpqua Investments offers a full range of brokerage services
including equity and fixed income products, mutual funds, annuities, options
and life insurance products.
Commercial Loans and Leases and Commercial Real Estate Loans. We offer a broad
array of specialized loans for business and commercial customers, including
accounts receivable and inventory financing, multi-family loans, equipment loans,
commercial equipment leases, international trade, real estate construction loans
and permanent financing and Small Business Administration ("SBA")
program financing as well as capital markets and treasury management services.
Additionally, we offer specially designed loan products for small businesses
through our Small Business Lending Center, and have a business banking division
to increase lending to small and mid-sized businesses. Ongoing credit management
activities continue to focus on commercial real estate loans given this is a
significant portion of our loan portfolio. We are also engaged in initiatives
that continue to diversify the loan portfolio including a strong focus on commercial
and industrial loans in addition to financing owner-occupied properties.
Residential Real Estate Loans. Real estate loans are available for the construction,
purchase, and refinancing of residential owner-occupied and rental properties.
Borrowers can choose from a variety of fixed and adjustable rate options and
terms. We sell most residential real estate loans that we originate into the
secondary market. Servicing is retained on the majority of these loans. We also
support the Home Affordable Refinance Program and Home Affordable Modification
Program.
Consumer Loans. We provide loans to individual borrowers for a variety of purposes,
including secured and unsecured personal loans, home equity and personal lines
of credit and motor vehicle loans. Loans may be made directly to borrowers or
through Umpqua's dealer banking department.