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Ttec Holdings Inc   (TTEC)
Other Ticker:  
 
    Sector  Services    Industry Professional Services
   Industry Professional Services
   Sector  Services
 



 

What are Ttec Holdings Inc's Business Segments?



TTEC Holdings Inc is a global customer experience company, providing a range of products and services to help companies transform their customer experience. The company operates across five segments, which are:

1. Customer Strategy Services: This segment provides consulting and technology solutions to help clients design customer experience strategies that focus on personalized, connected, and intuitive experiences across all customer touchpoints.

2. Customer Technology Services: This segment provides a range of technology solutions to clients, including customer engagement, customer service, and customer analytics platforms. These solutions help clients streamline their customer interactions and improve their overall customer experience.

3. Customer Growth Services: This segment helps clients grow their customer base through data-driven insights and personalized marketing campaigns. The services offered include customer acquisition, retention, and loyalty programs that use advanced analytics to target the right customers with the right message at the right time.

4. Customer Management Services: This segment provides customer care, technical support, and other customer-facing services to clients across multiple industries. TTEC's global operations provide a scalable and flexible workforce to enable companies to meet customer demands in a cost-effective manner.

5. Customer Insights Services: This segment provides data analytics and insights to help clients understand their customers and make data-driven decisions. The services offered include customer segmentation, customer sentiment analysis, and customer journey mapping.

In terms of products and services, TTEC has a wide range of offerings, including:

- Customer engagement platforms such as TTEC Engage: This platform provides a range of customer engagement tools, including chatbots, self-service portals, and mobile apps, designed to improve customer experience.

- Customer service solutions such as TTEC Digital: This suite of solutions provides customer service teams with the tools they need to provide solutions to customers across all channels. The product range includes AI-powered chatbots, voice and messaging tools, and knowledge management systems.

- Customer analytics services such as TTEC Insights: This segment provides data analytics and insights to help clients understand their customers and make data-driven decisions. The services offered include customer segmentation, customer sentiment analysis, and customer journey mapping.

- Workforce management solutions: TTEC optimizes customer experience by utilizing flexible and cost-effective workforce solutions. These include remote call centers, customer service outsourcing, and home-based agents.

- Consulting and advisory services: TTEC provides consulting and advisory services to help clients develop strategies and plans to improve their customer experience. The services include strategy development, customer experience design, and digital transformation services.

Overall, TTEC Holdings Inc has positioned itself as a leading customer experience company, offering a range of products and services to help clients transform their customer experience across all channels.
   

Ttec Holdings Inc Tax Rate Companies within the Professional Services Industry


Business Segments Q3
Revenues
(in millions $)
Q3
Income
(in millions $)
(Sep 30 2023)
%
(Profit Margin)
Total 602.96 1.80 0.3 %

Growth rates by Segment Q3
Y/Y Revenue
%
(Sep 30 2023)
Q/Q Revenue
%
Q3
Y/Y Income
%
(Sep 30 2023)
Q/Q Income
%
Total 1.77 % 0.43 % -92.82 % -52.2 %

To get more information on Ttec Holdings Inc's Total segment. Select each division with the arrow.


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