Skywest Inc's Business Segments

Through SkyWest Airlines and ExpressJet, we offer scheduled passenger service with approximately 3,600 daily departures to destinations in the United States, Canada, Mexico and the Caribbean. Substantially all of our flights are operated as Delta Connection, United Express, US Airways Express, American Eagle or Alaska under code-share arrangements with Delta Air Lines, Inc. ("Delta"), United Air Lines, Inc. ("United"), US Airways Group, Inc. ("US Airways"), American Airlines, Inc. ("American") or Alaska Airlines, Inc. ("Alaska"), respectively. SkyWest Airlines and ExpressJet generally provide regional flying to our partners under long-term, fixed-fee code-share agreements. Among other features of our fixed-fee agreements, our partners generally reimburse us for specified direct operating expenses (including fuel expense, which is passed through to our partners), and pay us a fee for operating the aircraft.

SkyWest Inc. is a prominent player in the regional airline industry, operating through its two chief subsidiaries: SkyWest Airlines and ExpressJet. Both of these subsidiaries facilitate essential air travel services that contribute to the companys overall business model and distinct market presence.

Operating Segments

1. SkyWest Airlines:
- Overview: SkyWest Airlines is a significant regional carrier that operates a comprehensive scheduled service network across the United States and parts of Canada.
- Fleet: The airline operates a mixed fleet of aircraft that includes Bombardier CRJ and Embraer E-Jet series. This diverse range allows the airline to serve a variety of markets, from large urban centers to smaller regional airports.
- Market Reach: SkyWest Airlines operates as a key partner for major airlines, conducting flights under several brand names such as Delta Connection, United Express, and American Eagle. This partnership model enables the airline to leverage established brand loyalty while expanding its route offerings.
- Operational Excellence: Focused on safety, reliability, and customer service, SkyWest Airlines has developed a reputation for operational efficiency, which is crucial for maintaining partnerships with major carriers.

2. ExpressJet:
- Overview: ExpressJet is another vital segment within SkyWest Inc. known for providing regional airline services throughout the U.S. primarily operating as a regional affiliate of several mainline carriers.
- Fleet and Operations: ExpressJet primarily operates Embraer ERJ-145 aircraft, allowing it to efficiently serve various market demands. The airline focuses on both scheduled passenger services and charter flight operations, enhancing its flexibility in responding to market needs.
- Partnerships: Similar to SkyWest Airlines, ExpressJet collaborates with major airlines, operating under their brands and benefiting from their extensive customer base. This model allows ExpressJet to access a larger travel market while maintaining its identity as a quality service provider.

Services Offered

Both segments of SkyWest Inc. provide a range of services aimed at ensuring customer satisfaction and operational excellence:

- Passenger Air Transportation: Both SkyWest Airlines and ExpressJet provide passenger services, offering a variety of flight routes and schedules to meet travelers needs.
- Charter Services: In addition to regular passenger flights, ExpressJet offers charter services that cater to specific customer needs, providing flexibility for groups and organizations.
- Frequent Flyer Programs: Partnering with major airlines, both subsidiaries allow passengers to earn miles and rewards through loyalty programs, enhancing customer retention and engagement.
- Baggage Services: Both airlines prioritize customer convenience by offering checked baggage services as part of their travel experience.

Additional Features and Supporting Infrastructures

- Customer Support: Comprehensive customer service systems are in place to address passenger inquiries, handle reservations, and provide assistance throughout the travel process, ensuring a positive travel experience.
- Ground Services: Both subsidiaries have robust organizational structures in place for managing ground services, including ticketing, boarding, and baggage handling, which streamline the passenger process.
- Safety and Compliance: A primary focus on safety management ensures that both airlines meet and exceed regulatory and safety standards, which is critical for maintaining operational licenses and public trust.
- Technology Integration: Adoption of technology in operations, such as flight scheduling systems, ticketing platforms, and customer relationship management, enhances efficiency and passenger experience.

Conclusion

SkyWest Inc.s extensive portfolio of regional airline services through its subsidiaries SkyWest Airlines and ExpressJet allows it to effectively serve diverse customer needs, maintain strategic partnerships with major airlines, and uphold a commitment to operational excellence and safety. This multidimensional approach positions SkyWest Inc. strongly within the aviation industry, contributing to its ongoing success.