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Ribbon Communications Inc's Business Segments
Ribbon Communications Inc's reported revenue by business segment and by geographic region, quarterly and annual, normalized against the consolidated income statement. Free below: the top 3 rows per table, this quarter and this fiscal year. Subscriber access adds the full segment history and operating income by segment.
Segment Data As of Q2 FY2026
Reportable Segments
2
Largest Segment
Cloud and Edge
Total Revenue
$ 192
Regions Reported
2
Revenue Share by Reportable Segment - Q2 FY2026
- Cloud and Edge57.5%
- IP Optical Networks42.5%
Revenue by Reportable Segment - Q2 FY2026
| Segment | Revenue (Millions) | % of Total |
|---|---|---|
| Cloud and Edge | $ 111 | 57.5% |
| IP Optical Networks | $ 82 | 42.5% |
Revenue Share by Region - Q2 FY2026
- EMEA25.5%
- Asia Pacific22.2%
Revenue by Geographic Region - Q2 FY2026
| Region | Revenue (Millions) | % of Total |
|---|---|---|
| EMEA | $ 49 | 25.5% |
| Asia Pacific | $ 43 | 22.2% |
Revenue by Product & Service Category - Q2 FY2026
- Service50.3%
- Product49.7%
- Service revenue maintenance18.2%
- Service revenue professional services9%
Revenue by Product & Service Category - Q2 FY2026
| Category | Revenue (Millions) | % of Total |
|---|---|---|
| Service | $ 97 | 50.3% |
| Product | $ 96 | 49.7% |
| Service revenue maintenance | $ 35 | 18.2% |
Product and service categories are a supplemental disclosure and are not required to sum to consolidated revenue or to the reportable segments above.
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Description of Ribbon Communications Inc
Ribbon Communications Inc. is a leading provider of communication software and hardware solutions, offering innovative solutions that help businesses connect and communicate seamlessly. The company was founded in 2017 when Sonus Networks merged with Genband, after which the company was renamed Ribbon Communications.
Ribbon Communications is headquartered in Plano, Texas, but has offices, data centers, and research and development centers throughout the world. This includes North America, Europe, Asia, the Middle East, Africa, and Latin America. The company provides communication solutions to enterprises, service providers, and government agencies globally.
The company offers a wide range of solutions and products to improve communication, collaboration, and customer engagement, which includes cloud-based voice, video, messaging, and security solutions, as well as software-as-a-service (SaaS) offerings. Ribbon Communications also offers session border controllers (SBCs), which are essential for securing and managing real-time multimedia communications for large enterprises and service providers.
Ribbon Communications has formed partnerships with leading technology companies, offering interoperable solutions that can be customized and optimized for specific business needs. The company's partners include Microsoft, Amazon Web Services, Cisco, Oracle, and Verizon, among others.
The company has a strong customer base across various industries, including healthcare, finance, education, hospitality, government, and more. Its customers include Liberty Global, UnitedHealthcare, Allstream, Rogers Communications, and many others.
Ribbon Communications has a dedicated team of professionals who are committed to providing high-quality services and solutions to their customers. The company recognizes the importance of customer support and provides various resources to ensure that customers get the assistance they need, including online support, training, and consulting services.
With its commitment to innovation, unified communication, and customer satisfaction, Ribbon Communications is well-positioned to continue leading the communication and collaboration industry.
Ribbon Communications is headquartered in Plano, Texas, but has offices, data centers, and research and development centers throughout the world. This includes North America, Europe, Asia, the Middle East, Africa, and Latin America. The company provides communication solutions to enterprises, service providers, and government agencies globally.
The company offers a wide range of solutions and products to improve communication, collaboration, and customer engagement, which includes cloud-based voice, video, messaging, and security solutions, as well as software-as-a-service (SaaS) offerings. Ribbon Communications also offers session border controllers (SBCs), which are essential for securing and managing real-time multimedia communications for large enterprises and service providers.
Ribbon Communications has formed partnerships with leading technology companies, offering interoperable solutions that can be customized and optimized for specific business needs. The company's partners include Microsoft, Amazon Web Services, Cisco, Oracle, and Verizon, among others.
The company has a strong customer base across various industries, including healthcare, finance, education, hospitality, government, and more. Its customers include Liberty Global, UnitedHealthcare, Allstream, Rogers Communications, and many others.
Ribbon Communications has a dedicated team of professionals who are committed to providing high-quality services and solutions to their customers. The company recognizes the importance of customer support and provides various resources to ensure that customers get the assistance they need, including online support, training, and consulting services.
With its commitment to innovation, unified communication, and customer satisfaction, Ribbon Communications is well-positioned to continue leading the communication and collaboration industry.
Ribbon Communications Inc. a renowned player in the realm of secure and intelligent cloud communications, offers a comprehensive suite of segments, products, and services designed to cater to the diverse needs of its global clientele. The company focuses on empowering enterprise and service provider customers with advanced communication solutions, enabling them to optimize their operations and enhance their customer engagement. Below is an extensive overview of Ribbon Communications offerings:
Segments
1. Enterprise and Contact Center
This segment addresses the communication needs of businesses, regardless of size. Ribbon’s solutions facilitate seamless interactions both internally among employees and externally with customers. Key offerings include:
- Client Management Software: Tools that enable businesses to manage customer relationships more effectively by providing comprehensive insights and analytics.
- Contact Center Analytics: Solutions that provide data-driven insights to improve customer service quality, operational efficiency, and agent performance.
- Cloud-Based Voice and Video Communication Platforms: Solutions such as unified communication tools that enable real-time audio and video communication, enhancing collaboration across teams irrespective of their physical locations.
2. Service Provider
This segment is tailored for telecommunications service providers, cable operators, and internet service providers. Ribbons offerings focus on:
- Secure Session Border Controllers (SBCs): These provide essential security services, ensuring safe and high-quality voice, video, and messaging communications across varying networks.
- Cloud-Based Communications Platforms: Scalable solutions that allow service providers to offer their customers cloud-based voice and video services, extending their operational capabilities.
- Network Function Virtualization (NFV): Solutions that leverage virtualization technology to enable dynamic network management, resulting in reduced costs and enhanced service delivery capabilities.
3. Public Sector
Ribbon’s offerings for the public sector are designed to enhance communication capabilities within government entities and agencies. These solutions include:
- Secure Voice and Video Communication Platforms: Ensuring reliable and confidential communications for sensitive governmental operations.
- Analytics Software for Emergency Services: Solutions that provide critical insights for emergency response teams, enhancing situational awareness and operational readiness.
- Secure Session Border Controllers: Specifically tailored for public sector needs, ensuring secure interconnectivity between different government networks.
Products
Ribbon Communications provides an extensive array of products that cater to various communication and networking needs. Some of the notable products include:
1. Session Border Controllers
- Hardware-Based SBCs: Physical devices that provide robust security and interoperability between different networks.
- Virtual SBCs: Software-based solutions that offer flexibility and scalability, essential for modern network architectures.
- Cloud-Based SBCs: Solutions that allow for seamless integration and deployment of secure communication solutions in cloud environments.
2. Unified Communications
- Cloud Communication Platforms: Enabling integrated communication experiences, allowing users to connect through voice, video, and messaging.
- Collaboration Software: Tools that promote teamwork and enhance productivity through features like screen sharing, file sharing, and real-time messaging.
- Analytics Tools: Offering insights into usage patterns and performance metrics to help organizations optimize their communication strategy.
3. Network Function Virtualization
- Virtual Session Border Controllers: Providing capabilities traditionally associated with hardware SBCs, now available as cloud-based options.
- Virtual Media Servers: Facilitating high-quality media streaming for voice and video applications.
- Virtual Policy Servers: Enabling management of user access and service quality across diverse networks.
Services
Ribbon Communications complements its product offerings with an extensive range of services designed to maximize the value that customers derive from their communication and networking solutions:
1. Professional Services
- Implementation and Configuration: Expert assistance in deploying Ribbons solutions, ensuring that they are tailored to meet specific organizational needs.
- Training Services: Comprehensive training programs to help users and administrators effectively utilize and manage their communication systems.
2. Managed Services
- Managed SBC Services: Outsourcing the operations and management of session border controllers to Ribbon’s expert teams, ensuring optimal performance and security.
- Managed Unified Communications Services: Providing end-to-end management of cloud communication platforms, allowing organizations to focus on their core activities without worrying about communication infrastructure.
- Managed Network Services: Offering monitoring and operational management of network infrastructure to ensure high availability and performance.
3. Support and Maintenance
- Comprehensive Support Services: 24/7 support to address any issues promptly, ensuring minimal downtime.
- Software Maintenance: Regular updates and patches to keep systems running smoothly and securely.
- Hardware Maintenance: Support services for physical devices to guarantee longevity and performance.
Conclusion
Through its diverse segments, innovative products, and comprehensive services, Ribbon Communications Inc. positions itself as a leader in the communications sector. The companys commitment to providing secure, efficient, and intelligent communication solutions enables enterprises, service providers, and public sector organizations to thrive in an increasingly connected world.
Segments
1. Enterprise and Contact Center
This segment addresses the communication needs of businesses, regardless of size. Ribbon’s solutions facilitate seamless interactions both internally among employees and externally with customers. Key offerings include:
- Client Management Software: Tools that enable businesses to manage customer relationships more effectively by providing comprehensive insights and analytics.
- Contact Center Analytics: Solutions that provide data-driven insights to improve customer service quality, operational efficiency, and agent performance.
- Cloud-Based Voice and Video Communication Platforms: Solutions such as unified communication tools that enable real-time audio and video communication, enhancing collaboration across teams irrespective of their physical locations.
2. Service Provider
This segment is tailored for telecommunications service providers, cable operators, and internet service providers. Ribbons offerings focus on:
- Secure Session Border Controllers (SBCs): These provide essential security services, ensuring safe and high-quality voice, video, and messaging communications across varying networks.
- Cloud-Based Communications Platforms: Scalable solutions that allow service providers to offer their customers cloud-based voice and video services, extending their operational capabilities.
- Network Function Virtualization (NFV): Solutions that leverage virtualization technology to enable dynamic network management, resulting in reduced costs and enhanced service delivery capabilities.
3. Public Sector
Ribbon’s offerings for the public sector are designed to enhance communication capabilities within government entities and agencies. These solutions include:
- Secure Voice and Video Communication Platforms: Ensuring reliable and confidential communications for sensitive governmental operations.
- Analytics Software for Emergency Services: Solutions that provide critical insights for emergency response teams, enhancing situational awareness and operational readiness.
- Secure Session Border Controllers: Specifically tailored for public sector needs, ensuring secure interconnectivity between different government networks.
Products
Ribbon Communications provides an extensive array of products that cater to various communication and networking needs. Some of the notable products include:
1. Session Border Controllers
- Hardware-Based SBCs: Physical devices that provide robust security and interoperability between different networks.
- Virtual SBCs: Software-based solutions that offer flexibility and scalability, essential for modern network architectures.
- Cloud-Based SBCs: Solutions that allow for seamless integration and deployment of secure communication solutions in cloud environments.
2. Unified Communications
- Cloud Communication Platforms: Enabling integrated communication experiences, allowing users to connect through voice, video, and messaging.
- Collaboration Software: Tools that promote teamwork and enhance productivity through features like screen sharing, file sharing, and real-time messaging.
- Analytics Tools: Offering insights into usage patterns and performance metrics to help organizations optimize their communication strategy.
3. Network Function Virtualization
- Virtual Session Border Controllers: Providing capabilities traditionally associated with hardware SBCs, now available as cloud-based options.
- Virtual Media Servers: Facilitating high-quality media streaming for voice and video applications.
- Virtual Policy Servers: Enabling management of user access and service quality across diverse networks.
Services
Ribbon Communications complements its product offerings with an extensive range of services designed to maximize the value that customers derive from their communication and networking solutions:
1. Professional Services
- Implementation and Configuration: Expert assistance in deploying Ribbons solutions, ensuring that they are tailored to meet specific organizational needs.
- Training Services: Comprehensive training programs to help users and administrators effectively utilize and manage their communication systems.
2. Managed Services
- Managed SBC Services: Outsourcing the operations and management of session border controllers to Ribbon’s expert teams, ensuring optimal performance and security.
- Managed Unified Communications Services: Providing end-to-end management of cloud communication platforms, allowing organizations to focus on their core activities without worrying about communication infrastructure.
- Managed Network Services: Offering monitoring and operational management of network infrastructure to ensure high availability and performance.
3. Support and Maintenance
- Comprehensive Support Services: 24/7 support to address any issues promptly, ensuring minimal downtime.
- Software Maintenance: Regular updates and patches to keep systems running smoothly and securely.
- Hardware Maintenance: Support services for physical devices to guarantee longevity and performance.
Conclusion
Through its diverse segments, innovative products, and comprehensive services, Ribbon Communications Inc. positions itself as a leader in the communications sector. The companys commitment to providing secure, efficient, and intelligent communication solutions enables enterprises, service providers, and public sector organizations to thrive in an increasingly connected world.