Manhattan Associates Inc's Business Segments

Manhattan Associates was founded in 1990 in Manhattan Beach, California and incorporated in Georgia in 1998. Our principal executive offices are located at 2300 Windy Ridge Parkway, Tenth Floor, Atlanta, Georgia 30339, and our telephone number is 770-955-7070.

We develop, sell, deploy, service and maintain software solutions designed to manage supply chains, inventory and omnichannel operations for retailers, wholesalers, manufacturers, logistics providers and other organizations. Our customers include many of the world’s premier and most profitable brands.

Specifically, Manhattan Associates develops supply chain commerce solutions that help our customers in three distinct areas of their business:

Supply Chain - Manhattan Associates provides companies the tools needed to manage distribution and optimize transportation costs throughout their entire commercial network. Manhattan provides shippers the most comprehensive transportation management solutions in the market. This includes services and software to help them move freight via the most cost-effective means possible while also meeting service-level expectations. Likewise, Manhattan’s Warehouse Management solutions are widely regarded as industry-leading systems designed to optimize productivity and throughput in distribution centers and warehouses around the world.

Omnichannel - Meeting ever-evolving consumer expectations of service, inventory availability and delivery convenience is a challenge every merchant must meet head on. Manhattan’s Omnichannel solutions provide an operating platform for both the direct and brick and mortar business. Comprising Order Management, Point of Sale, and Customer Engagement as its core applications, Manhattan Omnichannel provides solutions for CRM / contact center agents; end-to-end process enablement of store associates, and enterprise-wide inventory availability determination and order fulfillment optimization.

Inventory - Manhattan solutions provide distributors of any finished goods (apparel, food, auto parts, pharmaceuticals, etc.) the ability to forecast demand, determine when, where and how much inventory is needed and translate this into a profitable inventory buying plan. Through the use of advanced science and sophisticated analytics, customer service level is maximized with the minimum necessary inventory investment. Industry changes driven by omni-channel retail, pharmaceutical regulations and other trends make this an area of particular need for many retailers and wholesale distributors.

Manhattan Associates’ Software Solution Portfolios

Our portfolio of solutions takes a platform-based approach to key areas. This approach employs a holistic technology approach that provides customers with three major benefits:

Cross-Functional Business Solutions - By virtue of shared data, taxonomy and interfaces, platform solutions enable the organization to tackle business challenges that might otherwise be too technically daunting to achieve. For example, the ability to manage a buy online, pickup in store process at scale requires best in class capability within Order Management and Point of Sale / Store Systems. By building our solutions on a set of common, microservice based components, we eliminate data and process redundancy and deliver end-to-end process support for the modern merchant.

Lower Total Cost of Ownership - A single set of tools to administrate security, resource management, system configuration and integration across all three functional disciplines allows for economies of scale within IT departments. The use of standard technologies, development tools and languages also ensures needed technical skills are readily available in the marketplace. Furthermore, we also offer cloud-based / subscription-based access to the certain of our applications, thusly lowering initial and ongoing complexity of ownership.

The Power of Shared Components - When an organization has multiple disparate systems, there are frequently costly, inefficient and redundant capabilities found across the enterprise. Examples include yard management, parcel shipping and inventory visibility. The consequences of duplicate systems range from the simple confusion brought on by different naming conventions to the expensive and complex data becoming out of sync, resulting in missed appointments, chargebacks and other issues.

Manhattan Associates Inc. is a leader in supply chain and omnichannel commerce solutions, offering a broad array of products and services that cater to the diverse needs of modern businesses. Their offerings can be categorized into several core segments, each containing key solutions that help organizations optimize their supply chain and inventory management operations. Below is an extensive description of Manhattan Associates current segments, products, and services.

Supply Chain Solutions

1. Distribution Management
- Warehouse Management Solutions (WMS): Manhattans WMS is designed to manage the complexities of contemporary distribution centers. Key functionalities include managing the flow of goods and information, optimizing workforce productivity, and facilitating effective distribution center layouts.
- Labor Management: This component tracks workforce performance, enhancing productivity and operational efficiency during peak periods and throughout regular operations.
- Inventory Management: Automated inventory tracking and management systems ensure accuracy and allow organizations to respond swiftly to fluctuations in demand while minimizing stockouts and overstock situations.

2. Transportation Management
- Transportation Management Solutions (TMS): Manhattans TMS assists shippers in navigating the complexities of transportation logistics, optimizing freight costs while ensuring customer satisfaction. It includes tools for:
- Procurement and Network Modeling: Establishing successful transportation networks.
- Planning and Execution: Day-to-day management of transportation requirements, including load assignments and scheduling.
- Freight Settlement: Managing payments and billing associated with transportation operations.
- Manhattan Carrier: A suite tailored for motor carriers to optimize load assignments, minimize operational costs, and adjust to demand changes effectively.

3. Visibility
- Providing critical visibility across the supply chain is key for responsiveness and efficiency. Manhattans visibility tools alert companies to events and disruptions in real-time, helping to mitigate potential risks to production and customer commitments.

Omnichannel Solutions

1. Omnichannel HQ
- This suite features tools designed to enhance corporate-level visibility and control in inventory management and order fulfillment. It integrates various selling systems to ensure seamless operations across multiple channels, such as webstores, ERPs, and POS systems.
- Enterprise Inventory: Offers a comprehensive view of inventory across all locations, updated in near-real time.
- Enterprise Order Management: Merges inventory data with demand across the organization to maximize fulfillment efficiency and profitability.

2. Omnichannel Store
- Equipping retail associates with robust tools for engaging with customers is integral to enhancing in-store experiences.
- Point of Sale (POS): Mobile and stationary systems for processing transactions.
- Clienteling: Enables sales associates to access Comprehensive Customer Purchase History, aiding personalized service.

3. Store Inventory and Fulfillment
- Solutions for leveraging store inventory to fulfill e-commerce demand effectively, ensuring accurate inventory integrity and reliable fulfillment processes.

Inventory Solutions

1. Inventory Optimization
- Robust forecasting tools for demand evaluation, replenishment optimization, and proactive inventory management ensure that businesses carry the right products in the right quantities across their locations.

2. Planning Solutions
- Tools for creating region-specific and channel-specific assortments, utilizing metrics that maximize retailer revenues while ensuring consistent inventory availability.

Manhattan SCALE™
- A suite of logistics execution solutions built on Microsofts .NET platform designed for fast deployment and easy scalability based on market needs. It includes components for Trading Partner Management, Yard Management, Warehouse Management, and Transportation Execution, facilitating integrated operations within a single environment.

Technology Platform
- Manhattans solutions are versatile, being deployable across multiple platforms including cloud environments, ensuring interoperability with existing systems. This capability allows clients to leverage their current systems while integrating new functionalities as needed.

Manhattan Active™ Solutions
- Designed to meet the demands of software-as-a-service (SaaS) models, Manhattan Active solutions provide clients with continuously updated software experiences that conform to omnichannel retail requirements.

Maintenance and Support
- Manhattan Associates offers a comprehensive maintenance program ensuring software upgrades and a 24/7 support model for ongoing customer assistance.

Professional Services
- A dedicated Professional Services team supports clients through the implementation process, data transfer, and training phases, ensuring effective system deployment and long-term success in leveraging Manhattan’s solutions.

Training and Change Management Services
- Training programs tailored to different user roles help ensure end-user adoption. This includes hands-on training and certification programs across different specialties within omnichannel and supply chain management.

Hardware Sales
- As an adjunct to their software solutions, Manhattan also resells third-party hardware (such as RFID readers, barcode scanners, etc.) to facilitate the seamless operation of their software solutions in clients environments.

In summary, Manhattan Associates Inc. offers a comprehensive range of supply chain and omnichannel solutions tailored to meet the evolving needs of organizations looking to optimize operations, enhance customer experience, and maintain competitive advantages in the market. Their offerings encompass advanced software solutions, robust integration capabilities, professional services, training, and hardware sales, making them a key partner for businesses across various industries.