Salesforce Inc   (CRM)
Other Ticker:  
    Sector  Technology    Industry Software & Programming
   Industry Software & Programming
   Sector  Technology

Salesforce Inc Segments

Subscription & support
   93.25 % of total Revenue
Professional services & other
   6.75 % of total Revenue

Business Segments (Oct. 30, 2015)
(in millions $)
III. Quarter
(of total Revenues)
(Oct. 30, 2015)
(in millions $)
III. Quarter
(Profit Margin)
Subscription & support
1,596.33 93.25 % 1,293.29 81.02 %
Professional services & other
115.63 6.75 % -5.00 -
1,711.97 100 % 1,288.28 75.25 %

• View Income Statement • View Competition by Segment • View Annual Report

Growth rates by Segment (Oct. 30, 2015)
Y/Y Revenue
III. Quarter
Q/Q Revenue
(Oct. 30, 2015)
Y/Y Income
III. Quarter
Q/Q Income
Subscription & support
23.89 % 4.93 % 23.2 % 5.27 %
Professional services & other
21.54 % 2 % - -
23.73 % 4.73 % 22.64 % 4.8 %

• View Growth rates • View Competitors Segment Growth • View Market Share

To get more information on Salesforce Inc 's Subscription & support, Professional services & other, Total segment. Select each division with the arrow.

  Salesforce Inc 's

Business Segments Description

The salesforce.com CRM Service

We provide a comprehensive array of on-demand CRM services, which enable customers and subscribers to systematically record, store, analyze and act upon business data, and to help businesses manage customer accounts, track sales leads, evaluate marketing campaigns, and provide post-sales service. We also enable companies to generate reports and summaries of this data and share them with authorized individuals across functional areas. Most of the features of our service can be accessed through a variety of devices, including laptop computers and mobile devices. For example, we offer a mobile version of our service that is accessed by the leading wireless devices. Additionally, our service is highly configurable in a short amount of time, enabling our customers to tailor its appearance, policy settings, language, workflow, reports, and other characteristics without the use of significant IT resources or consultants. Our services mainly focus on the following functional areas within CRM:

• Sales force automation, which is marketed under our brand Salesforce SFA, enables salespeople to be more productive by automating manual and repetitive tasks and by providing them with better, more organized data about current and prospective customers. Salesforce SFA helps companies establish a system and process for recording, tracking, and sharing information about sales opportunities, sales leads, sales forecasts, the sales process, and closed business, as well as managing sales territories.

• Partner relationship management, which is marketed under our brand Salesforce PRM, provides channel managers with complete visibility into their company’s entire sales pipeline for direct and indirect channels. Salesforce PRM makes it easy for partners to access leads, collaborate on deals, and locate all the information they need in order to be successful.

• Marketing automation, which is marketed under our brand Salesforce Marketing, enables companies to manage marketing campaigns from initiation through the development of leads that are passed to the sales team and enables them to determine the effectiveness of each campaign by quantifying the revenue generated as a result of specific marketing activities.

• Customer service and support automation, which is marketed under our brand Salesforce Service & Support allows companies to interact better and more efficiently with their existing customers for a variety of service and support needs, such as requests for repairs, advice about products and services, complaints about faulty goods, and the need for additional goods and services. Using Salesforce Service & Support, customers can create a comprehensive, fully integrated virtual contact center to support a wide range of customer interactions that occur through voice, chat, email, and in-person interactions.

Force.com Platform

The Force.com platform enhances the attractiveness of our service, particularly to enterprise customers. The Force.com platform provides a feature set and technology environment for building business applications, including data models and objects to manage data, a workflow engine for managing collaboration of data between users, a user interface model to handle forms and other interactions, and a Web services API for programmatic access and integration. The Force.com platform provides the tools and infrastructure required to:

• Deploy our application service for CRM

• Customize and integrate existing enterprise software applications

• Create and deploy new business applications that are pre-integrated with our service and leverage the same user interface

• Sample and deploy applications built by third parties from the AppExchange directory, our marketplace for on-demand business applications


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