Retail Banking
Retail Banking offers a broad range of financial products and services to consumers
and small businesses. Loan and lease products include residential mortgage loans,
home equity lines of credit, automobile loans and leases, personal lines of
credit, installment loans, small business loans and leases, and credit cards.
Deposit products include checking, savings, and time deposit accounts. Retail
Banking also offers retail insurance products. Products and services from Retail
Banking are delivered to customers through 70 branch locations and 456 ATMs
throughout Hawaii and the Pacific Islands, e-Bankoh (on-line banking service),
a 24-hour customer service center, and a mobile banking service.
Commercial Banking
Commercial Banking offers products including corporate banking, commercial
real estate loans, commercial lease financing, auto dealer financing, and deposit
products. Commercial lending and deposit products are offered to middle-market
and large companies in Hawaii and the Pacific Islands. Commercial real estate
mortgages focus on customers that include investors, developers, and builders
predominantly domiciled in Hawaii. Commercial Banking also includes international
banking and provides merchant services to its small business customers.
Investment Services
Investment Services includes private banking and international client banking,
trust services, investment management, and institutional investment advisory
services. A significant portion of this segment’s income is derived from
fees, which are generally based on the market values of assets under management.
The private banking and personal trust group assists individuals and families
in building and preserving their wealth by providing investment, credit, and
trust services to high-net-worth individuals. The investment management group
manages portfolios utilizing a variety of investment products. Institutional
client services offer investment advice to corporations, government entities,
and foundations. This segment also provides a full service brokerage offering
equities, mutual funds, life insurance, and annuity products.
Treasury and Other
Treasury consists of corporate asset and liability management activities, including
interest rate risk management and a foreign currency exchange business. This
segment’s assets and liabilities (and related interest income and expense)
consist of interest-bearing deposits, investment securities, federal funds sold
and purchased, government deposits, and short and long-term borrowings. The
primary sources of noninterest income are from bank-owned life insurance, net
gains from the sale of investment securities, and foreign exchange income related
to customer-driven currency requests from merchants and island visitors. The
net residual effect of the transfer pricing of assets and liabilities is included
in Treasury, along with the elimination of intercompany transactions.