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Agilysys Inc   (AGYS)
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What are Agilysys Inc's Business Segments?



The rGuest hospitality platform underlies our industry leading solutions that are being introduced to operators of all sizes and with varying needs. The rGuest Software as a Service (“SaaS”)-based platform is designed to run on the public cloud, private cloud, on-premise, or in a hybrid configuration where the infrastructure may be above premise but the data can reside on premise. rGuest’s flexible architecture scales seamlessly to meet the needs of multi-property customers as well as for a single property.

The rGuest hospitality platform helps operators more efficiently manage their business and grow their sales by:


Identifying and tracking guest profile and behavior so that it may be used to create effective loyalty programs using guest-specific promotions and offers to ensure the best guest experience while ensuring the property extracts the maximum wallet share from each customer;

Enabling historical analysis of data to continuously improve operations and grow revenue opportunities;

Allowing for real-time management through mobile and web interfaces for immediate remediation of business and guest related issues;

Creating a framework of core services for the delivery of business applications faster with the critical benefit of having fewer moving parts to manage;

Ensuring that all new rGuest modules will be written on top of the rGuest platform to leverage common look/feel, functions and usage paradigms that reduce the overhead of managing and learning multiple systems;

Providing for easy integration with other hospitality management systems; and,

Incorporating key infrastructure design elements such as global and multi-language support, regulatory compliance and security, including authentication, authorization, encryption, tokenization, handling of payment & PII information and overall application data and user security.

Our rGuest product suite is designed to maximize the insight and value available in “big data” by:


Identifying the most valuable data and determining how best to use it;

Empowering users to be capable of both working with new technologies and of interpreting the data to find meaningful business insights;

Creating data access and connectivity across the majority of guest touch points;

Providing an IT platform that can efficiently adapt to changes in the landscape;

Working across business functions' organizational challenges and finding ways to enhance cross-team collaboration; and,

Implementing the highest levels of security to ensure data protection.


The rGuest platform currently includes the following in-market solutions:

rGuest® Stay is the company’s groundbreaking cloud-based property management system that optimizes operational efficiency, increases revenue and enhances guest service. rGuest Stay is currently generally available for select-service hotels and chains, as well as for limited-service casino hotels.

The guest-centric PMS leverages the rGuest standards-based platform on an open architecture with public APIs to enable richly integrated applications delivered from Agilysys, its partners and customers. rGuest Stay offers powerful capabilities for multi-property operations, allowing managers to view guest profiles, history and reservations, as well as room availability and operational reports, seamlessly across multiple properties.

Focused on improving revenue and streamlining operations, rGuest Stay is designed to enable hotels to gather and analyze guest information that can be used to create loyalty-generating offers and increase guest wallet share. In addition, running natively in a browser on both desktop and tablet devices, it delivers real-time operating metrics so that hotels can more accurately forecast demand and scale guest services accordingly.


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To help improve property operations, rGuest Stay offers a next-generation housekeeping optimization engine, built using the included rGuest workflow engine, that assigns staff resources to balance guest needs and operational efficiency. In addition, its intuitive user interface and online help functionality reduce team training time and ensure superior guest service with rapid solution ROI.



rGuest Buy is an enterprise-class self-service, customer-facing point of sale solution for the hospitality industry. It is ideal for food & beverage venues such as Grab N Go, corporate cafeterias and food courts. It includes self-service “order and pay” kiosks, and kitchen workflow management systems. rGuest Buy is currently deployed at more than 25 customer sites across the country, including corporate cafeterias at a top five U.S. bank, a top 40 U.S. law firm, one of the nation's largest technology manufacturers, and at a national financial services firm.

rGuest Buy’s intuitive customer-facing order and pay experiences transfer the control and convenience to the end user. The self-service components reduce on-site labor needed to manage venue operations, while improving customer throughput, check size, order accuracy, customer experience and satisfaction. The platform-driven and cloud-based solution allows for easy deployments and management at scale resulting in a lowered overall cost of ownership.

rGuest Buy offers:


Extensibility and a partner ecosystem: The technology architecture allows for rich data integrations for all Agilysys products (InfoGenesis, rGuest Pay, rGuest Analyze, etc.), as well as easy integration with a partner development ecosystem, as well as customer developed applications.


“Self-managed” Cloud Solution: Fully managed cloud solution pushes latest releases, patches and features automatically to all rGuest Buy devices at the property. This ensures quicker support turn-around times, zero on-site IT resources for maintenance, robust security and uptimes.


“Always on” Business - No offline interruptions: rGuest Buy offers an “always-on” customer experience with robust network tolerance and offline processing capabilities.


Manage at Scale: rGuest Buy allows customers to map a complex business structure in an intuitive way to support propagation of brands, concepts, and other policies.


Reduce Risk - PCI validated payment platform: rGuest Buy integrates with rGuest Pay, our secure payment platform. Customers protect brand value and avoid liability with our encrypted card data solution, and safeguard against fraud and chargebacks by implementing EMV solutions, while protecting application data via SSL.



rGuest Pay is our innovative payments gateway. rGuest Pay protects guests’ financial data and reduces risk by leveraging point-to-point encryption (P2PE) and tokenization with every credit card transaction. rGuest Pay Gateway leverages one of the first payment gateways in the world to receive official PCI-P2PE validation, allowing us to offer PCI cost and scope reduction that other providers cannot. These security benefits are built on top of a full-featured, enterprise-grade gateway that offers broad support for U.S. credit card processors and a wide variety of payment device options for every use-case, including countertop, pay-at-table, EMV, mobile tablet, and signature capture scenarios.

rGuest Pay offers:

A full suite of credit card processing services

Industry-leading payment security through tokenization and P2PE

Flexible hardware supporting EMV and NFC contactless transactions

Integration with 3rd Party POS/PMS applications through a simple-to-use API

Consolidated transaction reporting

Comprehensive payment processor support

Support for Pay-at-Table devices

rGuest Seat is a guest-centric table, reservation and wait list management solution that helps restaurants increase revenue by retaining repeat customers and providing a superior guest experience. Online dining reservations enable restaurants to increase bookings by allowing diners to reserve a table through the restaurant’s website or mobile app. Wait-list management optimizes the restaurant’s use of tables and resources, helping staff estimate wait times more accurately and avoiding lost or dissatisfied customers.

rGuest Seat offers:

Streamlined online reservations that increase guest bookings without tying staff up on the phone

Wait-list automation to accurately predict wait times and meet guest expectations

Two-way text communications with waiting guests to optimize the guest experience

A complete view of reservation or wait-list status across restaurants within a peer group

Accessibility of guest data based on their previous dining experiences to provide a much higher level of guest service

A library of configurable reports that can be accessed in real time or received through email at a scheduled delivery time

Integration with InfoGenesis that allows the POS system to be automatically updated with guest data for a more personalized dining experience

Real-time table status to be relayed between rGuest Seat and InfoGenesis (POS) to help maximize table turns and keep restaurant operations and reservations running smoothly



rGuest Analyze is a cloud-based data analysis service focused on the needs of the hospitality industry. It is a full business intelligence solution that collects data from Agilysys point-of-sale and property management solutions and helps food & beverage and property operators gain critical insight into business operations and performance. Out-of-the-box analysis helps hospitality operators manage costs, minimize loss due to fraud, boost item sales, increase server productivity, occupancy, room revenue, and other profit enhancing capabilities.

rGuest Analyze offers:

Centralized enterprise reporting across sites, venues and profit centers

Slice-and-dice analysis without the need for IT/DBA resources that provides immediate insight into food & beverage as well as lodging operations

Out-of-the-box customizable reports that provide insight into sales, revenue, server/cashier activity, discounts, tenders, ADR, RevPAR, and Occupancy

Easy to learn, web-based reporting tools with simple drag-and-drop capabilities for fast data exploration and report generation

Executive level dashboards that are as easy to design, publish and disseminate as creating a word document with both web and mobile views

Going forward, Agilysys plans to introduce additional functionality and modules for the rGuest platform.

Agilysys’ well established offerings for point-of-sale, property management, inventory procurement, workforce management, document management and activity booking product and services include:

Point-of Sale


Agilysys InfoGenesis®™ POS is an award-winning point-of-sale solution that combines a fast, intuitive and easy-to-use terminal application with powerful reporting and configuration capabilities for the back office. The flexible system is easy to set up, and its scalable architecture enables customers to add workstations without having to build out expensive infrastructure. The system's detailed and high-quality reporting capabilities provide insight into sales data and guest purchasing trends. Other features include support for packages and prix fixe menus, signature capture and multi-language capability. InfoGenesis POS is available as an on-premise solution or through a subscription service.


Agilysys InfoGenesis Flex is a mobility solution that offers full point-of-sale functionality on a Windows tablet. It provides a sleek, modern alternative to traditional point-of-sale installations and can be used as a slim fixed terminal or as a convertible simply by removing the tablet from its base.


Agilysys eCash takes traditional cashless payment and stored value card capabilities and integrates them directly with InfoGenesis POS, increasing consumers' payment options.

All POS products are available through traditional software licensing or via subscription.

Property Management Systems (“PMS”)


Agilysys Lodging Management System® (LMS) is an on-premises, web-enabled PMS solution targeting the Casino/Gaming segment (also offered as a hosted solution). It runs 24/7 to automate every aspect of hotel operations in properties of 1,000 rooms or more, and has interfaces to all core casino management systems. Its foundation expands to incorporate modules for sales and catering, activities scheduling, attraction ticketing and more.


Agilysys Visual One™ PMS is installed in hotels and resorts ranging from 50-1,500 rooms. It is a complete PMS solution enabling the resort to run its end-to-end operations, including Front Desk, Housekeeping, Sales & Catering, Maintenance, Accounting, SPA, Golf and Activities. For complex resorts that require an enterprise-wide system, Visual One provides an integrated solution with interfaces to leading global distribution systems (GDSs) and our other products.


Agilysys Insight™ Mobile Manager is a mobile dashboard application that enables hotel managers to quickly view key property information - including arrivals and departures, VIPs, total guests, housekeeping status, revenue and groups - from a mobile device. It supports Apple iPad®, iPad mini and iPhone® mobile devices and integrates fully with the Agilysys LMS property management solution.


Inventory and Procurement


Agilysys Eatec® provides core purchasing, inventory, recipe, forecasting, production and sales analysis functions and is unique in offering catering, restaurant, buffet management and nutrition modules in a single web-enabled solution.


Agilysys EatecTouch is an optional software applet that operates on any MicroSoft® Windows®-based POS terminal, providing users with access to the Eatec application from any terminal location.


Agilysys EatecPocket is a Microsoft Windows Mobile compatible application designed to work on a handheld wireless device, enabling users to perform inventory transactions. The software incorporates barcode scanner functionality for mobile updates of the database.

Agilysys Stratton Warren System (SWS) integrates with all leading financial and POS software products. The software manages the entire procurement process via e-commerce, from business development to the management of enterprise-wide backend systems and daily operations.


Agilysys SWS Direct is an add-on module for SWS that provides a convenient, efficient and intuitive shopping cart experience to SWS users. SWS Direct streamlines operations, provides enhanced bidding and request for pricing services, and offers supplier registration tools and self-service maintenance capabilities.

Eatec and Stratton Warren System solutions are available through traditional software licensing or via subscription.

Document Management


Agilysys DataMagine™ is a U.S.-patented imaging module and archiving solution that allows users to securely capture and retrieve documents and system-generated information. DataMagine integrates with other Agilysys products, adding functionality and providing seamless workflows that cross functional areas.

   

Agilysys Inc Tax Rate Companies within the Cloud Computing & Data Analytics Industry


Business Segments Q2
Revenues
(in millions $)
Q2
Income
(in millions $)
(Sep 30 2023)
%
(Profit Margin)
Total 58.10 4.09 7.03 %

Growth rates by Segment Q2
Y/Y Revenue
%
(Sep 30 2023)
Q/Q Revenue
%
Q2
Y/Y Income
%
(Sep 30 2023)
Q/Q Income
%
Total 21.69 % 3.63 % 31.09 % 275.21 %

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