The rGuest hospitality platform underlies our industry leading solutions that
are being introduced to operators of all sizes and with varying needs. The rGuest
Software as a Service (“SaaS”)-based platform is designed to run on
the public cloud, private cloud, on-premise, or in a hybrid configuration where
the infrastructure may be above premise but the data can reside on premise. rGuest’s
flexible architecture scales seamlessly to meet the needs of multi-property customers
as well as for a single property.
The rGuest hospitality platform helps operators more efficiently manage their
business and grow their sales by:
Identifying and tracking guest profile and behavior so that it may be used to
create effective loyalty programs using guest-specific promotions and offers
to ensure the best guest experience while ensuring the property extracts the
maximum wallet share from each customer;
Enabling historical analysis of data to continuously improve operations and
grow revenue opportunities;
Allowing for real-time management through mobile and web interfaces for immediate
remediation of business and guest related issues;
Creating a framework of core services for the delivery of business applications
faster with the critical benefit of having fewer moving parts to manage;
Ensuring that all new rGuest modules will be written on top of the rGuest platform
to leverage common look/feel, functions and usage paradigms that reduce the
overhead of managing and learning multiple systems;
Providing for easy integration with other hospitality management systems; and,
Incorporating key infrastructure design elements such as global and multi-language
support, regulatory compliance and security, including authentication, authorization,
encryption, tokenization, handling of payment & PII information and overall
application data and user security.
Our rGuest product suite is designed to maximize the insight and value available
in “big data” by:
Identifying the most valuable data and determining how best to use it;
Empowering users to be capable of both working with new technologies and of
interpreting the data to find meaningful business insights;
Creating data access and connectivity across the majority of guest touch points;
Providing an IT platform that can efficiently adapt to changes in the landscape;
Working across business functions' organizational challenges and finding ways
to enhance cross-team collaboration; and,
Implementing the highest levels of security to ensure data protection.
The rGuest platform currently includes the following in-market solutions:
rGuest® Stay is the company’s groundbreaking cloud-based property
management system that optimizes operational efficiency, increases revenue and
enhances guest service. rGuest Stay is currently generally available for select-service
hotels and chains, as well as for limited-service casino hotels.
The guest-centric PMS leverages the rGuest standards-based platform on an open
architecture with public APIs to enable richly integrated applications delivered
from Agilysys, its partners and customers. rGuest Stay offers powerful capabilities
for multi-property operations, allowing managers to view guest profiles, history
and reservations, as well as room availability and operational reports, seamlessly
across multiple properties.
Focused on improving revenue and streamlining operations, rGuest Stay is designed
to enable hotels to gather and analyze guest information that can be used to
create loyalty-generating offers and increase guest wallet share. In addition,
running natively in a browser on both desktop and tablet devices, it delivers
real-time operating metrics so that hotels can more accurately forecast demand
and scale guest services accordingly.
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To help improve property operations, rGuest Stay offers a next-generation housekeeping
optimization engine, built using the included rGuest workflow engine, that assigns
staff resources to balance guest needs and operational efficiency. In addition,
its intuitive user interface and online help functionality reduce team training
time and ensure superior guest service with rapid solution ROI.
rGuest Buy is an enterprise-class self-service, customer-facing point of sale
solution for the hospitality industry. It is ideal for food & beverage venues
such as Grab N Go, corporate cafeterias and food courts. It includes self-service
“order and pay” kiosks, and kitchen workflow management systems.
rGuest Buy is currently deployed at more than 25 customer sites across the country,
including corporate cafeterias at a top five U.S. bank, a top 40 U.S. law firm,
one of the nation's largest technology manufacturers, and at a national financial
services firm.
rGuest Buy’s intuitive customer-facing order and pay experiences transfer
the control and convenience to the end user. The self-service components reduce
on-site labor needed to manage venue operations, while improving customer throughput,
check size, order accuracy, customer experience and satisfaction. The platform-driven
and cloud-based solution allows for easy deployments and management at scale
resulting in a lowered overall cost of ownership.
rGuest Buy offers:
Extensibility and a partner ecosystem: The technology architecture allows for
rich data integrations for all Agilysys products (InfoGenesis, rGuest Pay, rGuest
Analyze, etc.), as well as easy integration with a partner development ecosystem,
as well as customer developed applications.
“Self-managed” Cloud Solution: Fully managed cloud solution pushes
latest releases, patches and features automatically to all rGuest Buy devices
at the property. This ensures quicker support turn-around times, zero on-site
IT resources for maintenance, robust security and uptimes.
“Always on” Business - No offline interruptions: rGuest Buy offers
an “always-on” customer experience with robust network tolerance
and offline processing capabilities.
Manage at Scale: rGuest Buy allows customers to map a complex business structure
in an intuitive way to support propagation of brands, concepts, and other policies.
Reduce Risk - PCI validated payment platform: rGuest Buy integrates with rGuest
Pay, our secure payment platform. Customers protect brand value and avoid liability
with our encrypted card data solution, and safeguard against fraud and chargebacks
by implementing EMV solutions, while protecting application data via SSL.
rGuest Pay is our innovative payments gateway. rGuest Pay protects guests’
financial data and reduces risk by leveraging point-to-point encryption (P2PE)
and tokenization with every credit card transaction. rGuest Pay Gateway leverages
one of the first payment gateways in the world to receive official PCI-P2PE
validation, allowing us to offer PCI cost and scope reduction that other providers
cannot. These security benefits are built on top of a full-featured, enterprise-grade
gateway that offers broad support for U.S. credit card processors and a wide
variety of payment device options for every use-case, including countertop,
pay-at-table, EMV, mobile tablet, and signature capture scenarios.
rGuest Pay offers:
A full suite of credit card processing services
Industry-leading payment security through tokenization and P2PE
Flexible hardware supporting EMV and NFC contactless transactions
Integration with 3rd Party POS/PMS applications through a simple-to-use API
Consolidated transaction reporting
Comprehensive payment processor support
Support for Pay-at-Table devices
rGuest Seat is a guest-centric table, reservation and wait list management
solution that helps restaurants increase revenue by retaining repeat customers
and providing a superior guest experience. Online dining reservations enable
restaurants to increase bookings by allowing diners to reserve a table through
the restaurant’s website or mobile app. Wait-list management optimizes
the restaurant’s use of tables and resources, helping staff estimate wait
times more accurately and avoiding lost or dissatisfied customers.
rGuest Seat offers:
Streamlined online reservations that increase guest bookings without tying staff
up on the phone
Wait-list automation to accurately predict wait times and meet guest expectations
Two-way text communications with waiting guests to optimize the guest experience
A complete view of reservation or wait-list status across restaurants within
a peer group
Accessibility of guest data based on their previous dining experiences to provide
a much higher level of guest service
A library of configurable reports that can be accessed in real time or received
through email at a scheduled delivery time
Integration with InfoGenesis that allows the POS system to be automatically
updated with guest data for a more personalized dining experience
Real-time table status to be relayed between rGuest Seat and InfoGenesis (POS)
to help maximize table turns and keep restaurant operations and reservations
running smoothly
rGuest Analyze is a cloud-based data analysis service focused on the needs of
the hospitality industry. It is a full business intelligence solution that collects
data from Agilysys point-of-sale and property management solutions and helps
food & beverage and property operators gain critical insight into business
operations and performance. Out-of-the-box analysis helps hospitality operators
manage costs, minimize loss due to fraud, boost item sales, increase server
productivity, occupancy, room revenue, and other profit enhancing capabilities.
rGuest Analyze offers:
Centralized enterprise reporting across sites, venues and profit centers
Slice-and-dice analysis without the need for IT/DBA resources that provides
immediate insight into food & beverage as well as lodging operations
Out-of-the-box customizable reports that provide insight into sales, revenue,
server/cashier activity, discounts, tenders, ADR, RevPAR, and Occupancy
Easy to learn, web-based reporting tools with simple drag-and-drop capabilities
for fast data exploration and report generation
Executive level dashboards that are as easy to design, publish and disseminate
as creating a word document with both web and mobile views
Going forward, Agilysys plans to introduce additional functionality and modules
for the rGuest platform.
Agilysys’ well established offerings for point-of-sale, property management,
inventory procurement, workforce management, document management and activity
booking product and services include:
Point-of Sale
Agilysys InfoGenesis®™ POS is an award-winning point-of-sale solution
that combines a fast, intuitive and easy-to-use terminal application with powerful
reporting and configuration capabilities for the back office. The flexible system
is easy to set up, and its scalable architecture enables customers to add workstations
without having to build out expensive infrastructure. The system's detailed
and high-quality reporting capabilities provide insight into sales data and
guest purchasing trends. Other features include support for packages and prix
fixe menus, signature capture and multi-language capability. InfoGenesis POS
is available as an on-premise solution or through a subscription service.
Agilysys InfoGenesis Flex is a mobility solution that offers full point-of-sale
functionality on a Windows tablet. It provides a sleek, modern alternative to
traditional point-of-sale installations and can be used as a slim fixed terminal
or as a convertible simply by removing the tablet from its base.
Agilysys eCash takes traditional cashless payment and stored value card capabilities
and integrates them directly with InfoGenesis POS, increasing consumers' payment
options.
All POS products are available through traditional software licensing or via
subscription.
Property Management Systems (“PMS”)
Agilysys Lodging Management System® (LMS) is an on-premises, web-enabled
PMS solution targeting the Casino/Gaming segment (also offered as a hosted solution).
It runs 24/7 to automate every aspect of hotel operations in properties of 1,000
rooms or more, and has interfaces to all core casino management systems. Its
foundation expands to incorporate modules for sales and catering, activities
scheduling, attraction ticketing and more.
Agilysys Visual One™ PMS is installed in hotels and resorts ranging from
50-1,500 rooms. It is a complete PMS solution enabling the resort to run its
end-to-end operations, including Front Desk, Housekeeping, Sales & Catering,
Maintenance, Accounting, SPA, Golf and Activities. For complex resorts that
require an enterprise-wide system, Visual One provides an integrated solution
with interfaces to leading global distribution systems (GDSs) and our other
products.
Agilysys Insight™ Mobile Manager is a mobile dashboard application that
enables hotel managers to quickly view key property information - including
arrivals and departures, VIPs, total guests, housekeeping status, revenue and
groups - from a mobile device. It supports Apple iPad®, iPad mini and iPhone®
mobile devices and integrates fully with the Agilysys LMS property management
solution.
Inventory and Procurement
Agilysys Eatec® provides core purchasing, inventory, recipe, forecasting,
production and sales analysis functions and is unique in offering catering,
restaurant, buffet management and nutrition modules in a single web-enabled
solution.
Agilysys EatecTouch is an optional software applet that operates on any MicroSoft®
Windows®-based POS terminal, providing users with access to the Eatec application
from any terminal location.
Agilysys EatecPocket is a Microsoft Windows Mobile compatible application designed
to work on a handheld wireless device, enabling users to perform inventory transactions.
The software incorporates barcode scanner functionality for mobile updates of
the database.
Agilysys Stratton Warren System (SWS) integrates with all leading financial
and POS software products. The software manages the entire procurement process
via e-commerce, from business development to the management of enterprise-wide
backend systems and daily operations.
Agilysys SWS Direct is an add-on module for SWS that provides a convenient,
efficient and intuitive shopping cart experience to SWS users. SWS Direct streamlines
operations, provides enhanced bidding and request for pricing services, and
offers supplier registration tools and self-service maintenance capabilities.
Eatec and Stratton Warren System solutions are available through traditional
software licensing or via subscription.
Document Management
Agilysys DataMagine™ is a U.S.-patented imaging module and archiving solution
that allows users to securely capture and retrieve documents and system-generated
information. DataMagine integrates with other Agilysys products, adding functionality
and providing seamless workflows that cross functional areas.