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Home Depot inc   (HD)
Other Ticker:  
 
    Sector  Retail    Industry Home Improvement
   Industry Home Improvement
   Sector  Retail
 

Home Depot Inc's Customers Performance

HD

 
HD's Source of Revenues Home Depot Inc's Corporate Customers have recorded an advance in their cost of revenue by 0.43 % in the 1 quarter 2024 year on year, sequentially costs of revenue were trimmed by -6.71 %. During the corresponding time, Home Depot Inc revenue deteriorated by -2.25 % year on year, sequentially revenue grew by 4.69 %. While revenue at the Home Depot Inc 's corporate clients recorded rose by 1.68 % year on year, sequentially revenue fell by -5.21 %.

List of HD Customers




Home Depot Inc's Customers have recorded an advance in their cost of revenue by 0.43 % in the 1 quarter 2024 year on year, sequentially costs of revenue were trimmed by -6.71 %, for the same period Home Depot Inc revnue deteriorated by -2.25 % year on year, sequentially revenue grew by 4.69 %.

List of HD Customers



   
Customers Net Income grew in Q1 by Customers Net margin grew to
3.22 % 8.09 %
Customers Net Income grew in Q1 by 3.22 %


Customers Net margin grew to 8.09 %



Home Depot Inc's Customers, Q1 2024 Revenue Growth By Industry
Customers in Construction Services Industry      13.39 %
Customers in Department & Discount Retail Industry -2.55 %   
Customers in Home Improvement Industry -4.4 %   
Customers in Wholesale Industry -3.43 %   
     
• Customers Valuation • Customers Mgmt. Effect.


Home Depot Inc's Comment on Sales, Marketing and Customers



Our Customers. The Home Depot stores serve three primary customer groups, and we have different customer service approaches to meet their particular needs:

Do-It-Yourself ("DIY") Customers. These customers are typically home owners who purchase products and complete their own projects and installations. Our associates assist these customers with specific product and installation questions both in our stores and through online resources and other media designed to provide product and project knowledge. We also offer a variety of clinics and workshops both to impart this knowledge and to build an emotional connection with our DIY customers.

Do-It-For-Me ("DIFM") Customers. These customers are typically home owners who purchase materials and hire third parties to complete the project or installation. Our stores offer a variety of installation services targeted at DIFM customers who purchase products and installation of those products from us in our stores, online or in their homes through in-home consultations. Our installation programs include many categories, such as flooring, cabinets, countertops, water heaters, and sheds. In addition, we provide professional installation in a number of categories sold through our in-home sales programs, such as roofing, siding, windows, kitchen and bath refacing, furnaces, and central air systems.

Professional Customers. These customers are primarily professional remodelers, general contractors, repairmen, small business owners and tradesmen. We recognize the unique service needs of the professional customer and use our expertise to facilitate their buying experience. We offer a variety of special programs to these customers, including delivery and will-call services, dedicated staff, expanded credit programs, designated parking spaces close to store entrances and bulk pricing programs for both online and in-store purchases. In fiscal 2013, we launched a mobile app for our professional customers, which enables them to see multiple stores inventory at one time, provides them with direct access to our pro desks, and gives them other functionality to help them better manage their businesses. We also introduced Pro Xtra, a new loyalty program that provides our professional customers with discounts on useful business services, exclusive product offers and a purchase tracking tool to enable receipt lookup online and job tracking of purchases across all forms of payment.
In fiscal 2013, we undertook a number of projects and new developments to enhance our customers shopping experiences. Our goal is to remove complexity from the stores to allow our associates to focus on our customers.

To assist our BOPIS and BOSS customers, we rolled out a new customer service training for our associates called Customer FIRST for the Interconnected Customer, which stresses the importance of quick customer pickup of merchandise. To support this initiative, we enabled our First Phone mobile handheld devices to complete BOPIS and BOSS transactions from anywhere in the store. Now our online customers can come into the store, retrieve their merchandise and complete the transaction without having to stand in line at the cash register. During fiscal 2013, we also revamped our freight flow process to improve our in-stock rate and accuracy of our on-hand inventory count while also shifting more of the stocking activity to take place when stores are closed so as not to interfere with our customers shopping experience.
In fiscal 2013, we continued to automate our special order and installation process to improve transparency and communication and to simplify the customer experience. In addition, we are rolling out Install to Go so that our third-party installers can accept payment on their mobile devices from our DIFM customers, an added convenience for both our installers and customers. We also completed the integration of two companies acquired in fiscal 2012 that provide services to our customers – a flooring measurement company and a kitchen and bath refacing company. These acquisitions enable us to increase our control over the installation process and serve as a single point of contact for our customers, which in turn strengthens and unifies our customers home services experience under The Home Depot brand.






Home Depot Inc's Comment on Sales, Marketing and Customers


Our Customers. The Home Depot stores serve three primary customer groups, and we have different customer service approaches to meet their particular needs:

Do-It-Yourself ("DIY") Customers. These customers are typically home owners who purchase products and complete their own projects and installations. Our associates assist these customers with specific product and installation questions both in our stores and through online resources and other media designed to provide product and project knowledge. We also offer a variety of clinics and workshops both to impart this knowledge and to build an emotional connection with our DIY customers.

Do-It-For-Me ("DIFM") Customers. These customers are typically home owners who purchase materials and hire third parties to complete the project or installation. Our stores offer a variety of installation services targeted at DIFM customers who purchase products and installation of those products from us in our stores, online or in their homes through in-home consultations. Our installation programs include many categories, such as flooring, cabinets, countertops, water heaters, and sheds. In addition, we provide professional installation in a number of categories sold through our in-home sales programs, such as roofing, siding, windows, kitchen and bath refacing, furnaces, and central air systems.

Professional Customers. These customers are primarily professional remodelers, general contractors, repairmen, small business owners and tradesmen. We recognize the unique service needs of the professional customer and use our expertise to facilitate their buying experience. We offer a variety of special programs to these customers, including delivery and will-call services, dedicated staff, expanded credit programs, designated parking spaces close to store entrances and bulk pricing programs for both online and in-store purchases. In fiscal 2013, we launched a mobile app for our professional customers, which enables them to see multiple stores inventory at one time, provides them with direct access to our pro desks, and gives them other functionality to help them better manage their businesses. We also introduced Pro Xtra, a new loyalty program that provides our professional customers with discounts on useful business services, exclusive product offers and a purchase tracking tool to enable receipt lookup online and job tracking of purchases across all forms of payment.
In fiscal 2013, we undertook a number of projects and new developments to enhance our customers shopping experiences. Our goal is to remove complexity from the stores to allow our associates to focus on our customers.

To assist our BOPIS and BOSS customers, we rolled out a new customer service training for our associates called Customer FIRST for the Interconnected Customer, which stresses the importance of quick customer pickup of merchandise. To support this initiative, we enabled our First Phone mobile handheld devices to complete BOPIS and BOSS transactions from anywhere in the store. Now our online customers can come into the store, retrieve their merchandise and complete the transaction without having to stand in line at the cash register. During fiscal 2013, we also revamped our freight flow process to improve our in-stock rate and accuracy of our on-hand inventory count while also shifting more of the stocking activity to take place when stores are closed so as not to interfere with our customers shopping experience.
In fiscal 2013, we continued to automate our special order and installation process to improve transparency and communication and to simplify the customer experience. In addition, we are rolling out Install to Go so that our third-party installers can accept payment on their mobile devices from our DIFM customers, an added convenience for both our installers and customers. We also completed the integration of two companies acquired in fiscal 2012 that provide services to our customers – a flooring measurement company and a kitchen and bath refacing company. These acquisitions enable us to increase our control over the installation process and serve as a single point of contact for our customers, which in turn strengthens and unifies our customers home services experience under The Home Depot brand.










HD's vs. Customers, Data

(Revenue and Income for Trailing 12 Months, in Millions of $, except Employees)



COMPANY NAME MARKET CAP REVENUES INCOME EMPLOYEES
Home Depot inc 351,039.04 151,830.00 14,870.00 490,600
Big Lots Inc 55.18 4,606.73 -480.84 36,100
Century Communities Inc 2,589.42 3,496.44 179.08 510
Dillard s inc 6,913.69 6,833.32 717.39 40,000
D r Horton Inc 46,462.02 37,062.90 5,016.70 13,237
The St Joe Company 3,110.76 404.08 77.67 61
Kb Home 5,325.08 6,494.08 603.34 1,590
Lennar Corp 41,626.21 35,055.87 4,081.90 9,495
Lowe s Companies inc 130,284.44 85,394.00 7,221.00 340,000
Pultegroup Inc 23,733.50 16,435.10 2,733.09 6,182
Stratus Properties Inc 200.92 37.98 -6.52 114
Target Corporation 66,124.31 106,621.00 4,130.00 450,000
Taylor Morrison Home Corp 5,943.88 7,092.94 787.74 113
Toll Brothers Inc 12,431.85 11,052.25 1,662.16 3,900
Tri Pointe Homes Inc 3,556.87 4,353.58 372.33 1,036
Xinyuan Real Estate Co Ltd 280.05 804.97 30.53 1,007
SUBTOTAL 348,638.18 325,745.24 27,125.58 903,345


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