We are a leading global provider of cloud cyber resilience solutions for corporate
data and email. Email is the number-one threat vector. Our fully-integrated,
pure cloud services protect customers across the globe from incidents that typically
start with email, including advanced cyberattacks, data loss, downtime, and
human error. We mitigate the significant business disruption caused by email
failure and downtime. Our cloud archive secures, stores and manages data, while
addressing compliance, regulatory and e-discovery requirements, and improving
employee productivity.
Email is a critical tool for organizations of all sizes. Protecting and managing
email has become more complicated due to expanding security and compliance requirements
and the rapid increase in both the volume and the importance of the information
transmitted via email. Organizations are increasingly at risk from security
breaches of sensitive data as sophisticated email-based attacks or data leaks
have become far more common than in the past. Additionally, organizations are
not just using email for communication. Email archives are used as an active
repository of vital corporate information needed to meet compliance and regulatory
requirements and ensure employee productivity. As a result, email represents
one of the highest concentrations of business risk that organizations face.
Traditional approaches to addressing these risks leave customers managing disparate
point products from multiple vendors that are often difficult to use, costly
to manage, difficult to scale, can fail to fully address advanced threats, and
limit the use of corporate information to enhance productivity. The resulting
infrastructure complexity caused by disparate products and legacy architectures
also makes it difficult to move more IT workloads to the cloud, which continues
to be an increasing priority of organizations of all sizes.
We developed our proprietary cloud architecture to offer customers a comprehensive
cyber resilience strategy for email that spans security, continuity, archiving
and end-user empowerment. These capabilities are delivered from an easy-to-use
single platform. Providing a fully-integrated service also simplifies ongoing
management and service deployment. Our customers can then decommission the often
costly and complex point products and on-premises technology they have traditionally
used to address these risks. We also make it easier for customers to move more
of their IT workloads to the cloud.
We serve approximately 30,400 customers and protect millions of their employees
around the world. Our service scales effectively to meet the needs of customers
of all sizes. We sell our services through direct sales efforts and through
our channel partners. Our sales model is designed to meet the needs of small
and mid-market organizations and large enterprises across a wide range of industries
and in over 130 countries. We have approximately 1,200 employees in twelve offices
in the United States, the United Kingdom, South Africa, Australia, Dubai, UAE,
the Netherlands and Germany.
Email is a critical tool for organizations of all sizes. Email also captures
a comprehensive history of corporate activity, knowledge and data vital for
day-to-day business operations and employee productivity. Consequently, email
needs protection and the technology needed to do this has extended well beyond
the mailbox itself to include additional security, continuity and archiving
services, all of which have typically been offered by separate vendors with
different approaches.
While our industry is rapidly evolving, we believe the following reflect the
key themes and compelling trends that are important to understanding our industry:
Email is critical to all organizations;
Many critical IT systems rely on email to operate effectively;
Email is a primary security target for advanced cyberattacks;
The amount of critical and sensitive data in email archives is growing rapidly;
Data protection, cybersecurity and data privacy are key compliance and regulatory
concerns for all organizations;
Email downtime is disruptive to employee productivity;
IT workloads, including business productivity tools, are moving to the cloud;
Business email mailboxes are moving to the cloud, but this creates new risks
to mitigate;
Traditional email security, continuity and archiving alternatives can be inadequate
and may not address increasing customer requirements and protect against next
generation security threats;
Point products are inflexible and only address part of the problem; and
Traditional on-premises or hosted architectures have performance limitations
and are expensive.
Our integrated suite of cloud services for security, continuity and archiving
is designed to offer true cyber resilience for email and deliver comprehensive
email risk management beyond the primary mail server. We protect customers from
the growing threat from email and to the corporate data it contains from malware,
spam, data leaks and advanced threats such as impersonation attacks. Our continuity
services ensure email and corporate information remain available in the event
of a primary system failure or scheduled maintenance downtime. We also help
organizations securely and cost effectively archive their growing email and
file repositories to support employee productivity, compliance and e-discovery.
Our customers benefit from:
Comprehensive Email and Data Risk Management in a Single, Unified Cloud Service.
Our services integrate a range of technologies into a comprehensive service
that would otherwise require an array of individual devices or services from
multiple vendors. We enable customers to decommission these technologies, reduce
the cost and complexity of their infrastructure, redeploy IT resources, and
improve the security and risk management of their corporate email environment.
Best-of-Breed Security, Continuity and Archiving Services. We believe our customers
should not have to compromise on the quality of their email security, continuity
or archiving services in order to benefit from integration. Our strategy is
to develop best-of-breed capabilities within our integrated service to compete
successfully with industry-leading point products in three critical areas:
Email and Data Security: We protect customers from a comprehensive range of
email and data related threats that include, but are not limited to, spam, viruses,
impersonation attacks, phishing and spear phishing, identity theft, advanced
persistent threats, malicious attachments, known and unknown malware, outbound
spam outbreaks and malicious inbound URLs, extortion and fraud. We combine our
proprietary cloud-based scanning, detection and real-time intelligence gathering
technologies with third-party threat data and malware libraries to deliver comprehensive
and overlapping protection reflective of a best-of-breed security service.
Email Service Continuity: Our continuity service enables customers to send,
receive and view emails and calendars during email gateway failures or planned
maintenance downtime, without the need to build or host their own replicated
email environment. Our service has immediate fail-over and fail-back capabilities,
and is fully-integrated into Microsoft Outlook®. Employees can continue
to access their email and data using their preferred mobile, tablet or desktop
device, or via our web-based portal, so there is limited interruption to normal
operations.
Data Archiving: We enable organizations to archive rapidly growing volumes
of email and associated data safely and centrally in the cloud to support their
need to archive data cost effectively to meet long-term storage, compliance,
governance, risk mitigation and regulatory obligations. We also provide powerful
search tools that can increase employee productivity, and enable them to utilize
their archive as a live file store. Key features of our service include unlimited
and perpetual legal hold, discovery and early legal case assessment, onsite
and cloud-linked retention management, administrator and employee-led retention
controls, onsite and metadata synchronization and record destruction policies
and services.
Web Scale Performance for Organizations of All Sizes. Our cloud service is
built to address the most demanding scale, performance and availability requirements
of large enterprises but delivers this as a subscription-based cloud service
that puts these capabilities within the reach of small and mid-market organizations
too. Our data centers process approximately 379 million emails per day, and
store over 260 billion emails and approximately 40 petabytes of customer data.
We achieve demanding continuity service commitments with data centers that are
replicated in each of our primary geographies and operate in active-active mode
enabling fast failover and fail-back as required.
Easy to Deploy and Manage. Our service is designed to be easier to deploy than
alternative technologies. Customers simply route their email traffic through
our cloud and can be up and running in a matter of days and sometimes less.
We then enable our customers to add or delete new services and employees, and
manage all security and other policies centrally via a single web-based administration
console that significantly simplifies the ongoing management of their email
and data environment.
Highly Agile and Adaptable Service. We are continually improving our cloud
architecture and services. Our common code base and multi-tenant cloud architecture
enables us to perform maintenance updates and add new features or products without
interruption to our customers. Continuous service development and multi-tenant
rapid deployment also allows us to keep pace with emerging threats to protect
and respond quickly to changing customer needs.
An Easier Move of Additional Critical Workloads to the Cloud. For those customers
that want to put more workloads into the cloud, our technology facilitates the
migration of email in particular by removing the complexity that has stalled
many customers to date. Our interoperability with cloud-based email servers,
such as Microsoft Office 365®, makes this easier to achieve and helps to
mitigate remaining concerns about the single-vendor security, data integrity
and continuity risk of such a move. Our data ingestion offering also allow customers
to bring legacy data into their new cloud archive to ensure it is a complete
record of current and historic data.
Compelling Return on Investment. Our unified, cloud-based service enables our
customers to decommission a range of legacy and disparate technologies that
support their email server and recover these costs. We utilize hardware efficiently,
and share a single instance of the operating software as well as storage and
processing hardware securely across the whole customer base within each data
center, allowing us to deliver cloud-scale economic and performance benefits
to our customers. Customers also benefit from the continuous improvement of
our service without the need to pay for service packs or updates. Our service
bundles and subscription-based pricing also enable customers to pay per employee
and select their desired services making costs easy to predict and affordable.