Liveperson Inc.  (LPSN)
Other Ticker:  
    Sector  Technology    Industry Software & Programming
   Industry Software & Programming
   Sector  Technology
Price: $9.4200 $-0.25 -2.585%
Day's High: $9.97 Week Perf: 0.86 %
Day's Low: $ 9.40 30 Day Perf: -18.79 %
Volume (M): 743 52 Wk High: $ 61.70
Volume (M$): $ 6,995 52 Wk Avg: $26.09
Open: $9.65 52 Wk Low: $8.65

 Market Capitalization (Millions $) 728
 Shares Outstanding (Millions) 77
 Employees 981
 Revenues (TTM) (Millions $) 505
 Net Income (TTM) (Millions $) -96
 Cash Flow (TTM) (Millions $) -228
 Capital Exp. (TTM) (Millions $) 75

Liveperson Inc.

LivePerson, Inc. makes life easier by transforming how people communicate with brands. LiveEngage, the Company’s enterprise-class, cloud-based platform, enables businesses and consumers to connect through conversational interfaces, such as in-app and mobile messaging, while leveraging bots and Artificial Intelligence (AI) to increase efficiency. As consumers have reoriented their digital lives around the smartphone, messaging apps have become their preferred communication channel to connect with each other. LivePerson allows brands to align with this new consumer preference, and deploy messaging at scale for customer care, marketing and sales, instead of requiring that consumers use email or call a 1-800 number.

LiveEngage was designed to securely deploy messaging, coupled with bots and AI, at scale for brands with tens of millions of customers and many thousands of customer care agents. LiveEngage powers conversations across each of a brand’s primary digital channels, including mobile apps, mobile and desktop web browsers, short message service (SMS), social media and third-party consumer messaging platforms. Brands can also use LiveEngage to message consumers when they dial a 1-800 number instead of having them navigate interactive voice response systems (IVR) and wait on hold.

The robust, cloud-based suite of rich mobile messaging and real-time chat offerings features intelligent routing and capacity mapping, customer sentiment, real-time analytics and reporting, content delivery, Payment Card Industry (PCI) compliance, cobrowsing and a sophisticated proactive targeting engine. The platform seamlessly integrates with third-party bots, enabling brands to manage both AI-based agents and human agents from a single console. More than 18,000 businesses, including Adobe, Citibank, EE, HSBC, IBM, L'Oreal, Orange, PNC, and The Home Depot employ our technology to keep pace with rising customer service expectations and to align with preferences for digital communication channels.

According to our internal measures, during 2017, we monitored an average of 2.6 billion visitor sessions per month across our customers’ websites. LivePerson combines this session data with conversational transcripts and other historical, behavioral, and operational information to develop insights into consumer intent and each step of the customer journey, which leads to optimized campaign outcomes for sales and service transactions.

LivePerson’s products, coupled with our domain knowledge, industry expertise and professional services, have been proven to maximize the effectiveness of consumer engagement. Our mobile and online business messaging solutions deliver measurable return on investment by enabling our customers to:

increase consumer satisfaction, improve the overall digital experience, and enhance retention and loyalty, while reducing customer service costs;

lower operating costs in the contact center by deflecting costly phone and email interactions to messaging, and incorporating agent and consumer-facing bots to further improve agent efficiency;

increase mobile app retention and engagement by providing a connected messaging experience and turning an app into an engaging support app;

maintain a valued connection with consumers via mobile devices, either through native applications, websites, text messages, or third-party messaging platforms.

accelerate sales cycles, increase conversion rates, increase average order value and reduce abandonment by intelligently engaging website visitors;

leverage spending that drives visitor traffic by increasing visitor conversions;

refine and improve performance by understanding which initiatives deliver the highest rate of return; and

increase lead generation by providing a single platform that engages consumers through advertisements and listings on branded and third-party websites.

As a “cloud computing” or software-as-a-service (SaaS) provider, LivePerson provides solutions on a hosted basis. This model offers significant benefits over premise-based software, including lower up-front costs, faster implementation, lower total cost of ownership, scalability, cost predictability, and simplified upgrades. Organizations that adopt a fully-hosted, multi-tenant architecture that is maintained by LivePerson eliminate the majority of the time, server infrastructure costs, and IT resources required to implement, maintain, and support traditional on-premise software.

Our consumer services offering is an online marketplace that connects independent service providers (Experts) who provide information and knowledge for a fee via mobile and online messaging with individual consumers (Users). Users seek assistance and advice in various categories including personal counseling and coaching, computers and programming, education and tutoring, spirituality and religion, and other topics.

LivePerson was incorporated in the State of Delaware in November 1995 and the LivePerson service was introduced in November 1998. In April 2000, the company completed an initial public offering and is currently traded on the NASDAQ Global Select Market and the Tel Aviv Stock Exchange. LivePerson is headquartered in New York City, with U.S. offices in Alpharetta (Georgia) and Mountain View (CA), and international offices in Amsterdam, Berlin, London, Mannheim, Melbourne, Milan, Paris, Ra'anana (Israel), Tel Aviv, Reading (UK), and Tokyo.

   Company Address: 530 7th Ave, Floor M1 New York 10018 NY
   Company Phone Number: 609-4200   Stock Exchange / Ticker: NASDAQ LPSN
   LPSN is expected to report next financial results on November 02, 2022.

Customers Net Income fell by LPSN's Customers Net Profit Margin fell to

-18.92 %

17.99 %

• Customers Performance • Customers Expend. • Customers Efficiency • List of Customers


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Liveperson's Segments
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