The Brink’s Company is a premier provider of secure logistics and security
solutions including cash-in-transit, ATM replenishment and maintenance, cash
management services, including vault outsourcing, money processing, and intelligent
safe services, international transportation of valuables, and payment services.
Our customers include financial institutions, retailers, government agencies
(including central banks), mints, jewelers and other commercial operations around
the world. Our global network serves customers in more than 100 countries. We
have ownership interests in companies in 40 countries and agency relationships
with companies in additional countries.
Our Strategy
Our strategy is designed to achieve both organic and inorganic revenue growth
while driving margins consistently higher. Our strategy has three pillars:
Accelerate profitable growth ("APG")
Close the gap with operational excellence ("CTG")
Introduce differentiated services ("IDS")
Accelerate profitable growth through:
growing High-Value Services
growing account share with existing customers
increasing focus on smaller financial institutions
penetrating large, unvended retail market
exploring core and adjacent acquisitions
We have opportunities to grow revenue in higher-margin lines of business such
as CompuSafe® services and recyclers, money processing outsourcing, and
Brink’s Global Services. Our plan calls for growing revenue with both
large and small financial institutions, and increasing penetration of the large
and underserved retail market.
Close the gap with operational excellence by:
leading our industry in safety and security
exceeding customer expectations
increasing operational productivity
We have already begun an aggressive drive to improve internal productivity,
optimize cost and achieve industry-leading margins.
Introduce differentiated services through:
leveraging uniform, best-in-class global technology base for logistics and operating
systems
offering end-to-end cash supply chain managed services
launching a customer portal and value-added, fee-based services
The third component of our strategy is to introduce differentiated services
to our customers by strengthening and leveraging our IT capabilities. Our IT
strategy and systems will also drive improved service levels and operational
efficiencies.
Services
We design customized services to meet the cash and valuables supply chain needs
of our customers. We enter into contracts with our customers to establish pricing
and other terms. Cash-in-Transit and ATM contracts usually cover an initial
term of at least one year and in many cases one to three years, and generally
remain in effect thereafter until canceled by either party. Contracts for Cash
Management Services are typically longer. Following are descriptions of our
service offerings:
Core Services
Cash-in-transit and ATM Services are core services we provide to customers throughout
the world. We charge customers per service performed or based on the value of
goods transported. Revenues are affected by the level of economic activity in
various markets as well as the volume of business for specific customers.
Cash-in-Transit Services – Serving customers since 1859, our success
in Cash-in-Transit is driven by a combination of rigorous security practices,
high-quality customer service, risk management and logistics expertise. Cash-in-Transit
Services generally include the secure transportation of:
cash between businesses and financial institutions, such as banks and credit
unions
cash, securities and other valuables between commercial banks, central banks
and investment banking and brokerage firms
new currency, coins, bullion and precious metals for central banks and other
customers
ATM Services – We manage 94,600 ATMs worldwide. We provide customers
who own and operate ATMs a variety of service options. Basic ATM management
services include cash replenishment and first and second line maintenance. We
also provide comprehensive services for ATM management through our Brinks Integrated
Managed Services (“Brink’s IMS”) offering, which includes
cash replenishment, replenishment forecasting, cash optimization, ATM remote
monitoring, service call dispatching, transaction processing, installation services,
and first and second line maintenance.
High-Value Services (40% of total revenues in 2016)
Our Core Services, combined with our brand and global infrastructure, provide
a broad platform from which we offer additional High-Value Services, which generated
approximately $1.2 billion of revenues in 2016.
Global Services - Brink’s Global Services ("BGS") is the leading
global provider of secure transport of highly-valued commodities including diamonds,
jewelry, precious metals, securities, currency, high-tech devices, electronics
and pharmaceuticals. Our specialized diamond and jewelry operations have offices
in the world’s major diamond and jewelry centers. Serving customers in
more than 100 countries, BGS provides secure transportation services including
pick-up, packaging, customs clearance, secure vault storage and inventory management.
BGS uses a combination of armored vehicles and secure air and sea transportation.
Cash Management Services - We offer a variety of Cash Management Services,
depending on customers’ unique needs. These include:
money processing (e.g., counting, sorting, wrapping, checking condition of bills,
etc.) and other cash management services
services related to deploying and servicing “intelligent” safes
and safe control devices, including our patented CompuSafe® service
integrated check and cash processing services (“Virtual Vault”)
check imaging services
Other cash management services include cashier balancing, counterfeit detection,
account consolidation and electronic reporting. Retail and bank customers use
Brink’s to count and reconcile coins and currency, prepare bank deposit
information and replenish coins and currency in specific denominations.
Brinks offers a fully integrated approach to managing customers supply chain
of cash. These services include logistical support from point-of-sale through
transport, vaulting, bank deposit and related credit reporting. We also offer
a variety of advanced technology applications including online cash tracking,
cash inventory management, check imaging for real-time deposit processing, and
a variety of other web-based tools that enable banks and other customers to
reduce costs while improving service to their customers. We believe the quality
and scope of our money processing and information systems differentiate our
Cash Management Services from competitive offerings.
Brink’s CompuSafe® Service. Brink’s CompuSafe® service
provides an integrated, closed-loop system for preventing theft and managing
cash. We market CompuSafe® services to a variety of cash-intensive customers
including convenience stores, gas stations, restaurants, retail chains and entertainment
venues. In a majority of instances, once the specialized safe is installed,
the customer’s employees deposit currency into the safe’s cassettes,
which can only be removed by Brink’s personnel. Upon removal, the cassettes
are securely transported to a vault for processing where contents are verified
and transferred for deposit. Our CompuSafe® service features currency-recognition
and counterfeit-detection technology, multi-language touch screens and an electronic
interface between the point-of-sale, back-office systems and external banks.
Our electronic reporting interface with external banks enables customers to
receive same-day credit on their cash balances, even if the cash remains on
the customer’s premises. Recently, some customers have requested specialized
safes permitting customer employees to remove money in a secure manner that
was previously deposited in the safe cassettes to meet a current need. We have
also implemented this capability.
Virtual Vault. Virtual Vault services combine Cash-in-Transit Services, Cash
Management Services, vaulting and electronic reporting technologies to help
banks expand into new markets while minimizing investment in vaults and branch
facilities. In addition to providing secure storage, we process deposits, provide
check imaging and reconciliation services, perform currency inventory management,
process ATM replenishment orders and electronically transmit banking transactions.
Payment Services – We provide convenient payment services, including
bill payment processing, mobile phone top-up, and Brink’s Money™
prepaid cards.
Latin America. Bill payment processing services include bill payment acceptance
and processing services on behalf of utility companies and other billers. Consumers
can pay bills, top-up prepaid mobile phones and manage accounts at retail agent
locations that we operate on behalf of utility companies, banks and a small
number of leased payment locations. This service is offered at over 31,300 locations
in Brazil, Mexico, Colombia and Panama.
United States. We offer Brink’s Money™ general purpose reloadable
prepaid cards and payroll cards to consumers and employers. Our general purpose
reloadable cards are sold to consumers through our direct-to-consumer marketing
efforts while our payroll cards are sold to employers who use them to pay employees
electronically. Brink’s Money™ cards can be used at stores, restaurants,
online retailers, and at ATMs worldwide. This product is targeted to the millions
of unbanked and under-banked Americans looking for alternative financial products.
Commercial Security Systems – We provide commercial security system services
in designated markets in Europe. Our security system design and installation
services include alarms, motion detectors, closed-circuit televisions, digital
video recorders, and access control systems, including card and biometric readers,
electronic locks, and turnstiles. We may also provide monitoring services after
systems have been installed.
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