Eversource Energy's Business Segments

Eversource Energy, headquartered in Berlin, Connecticut, is a public utility holding company that plays a significant role in the energy delivery sector. The company operates through several regulated utility subsidiaries:

- Connecticut Light and Power Company (CL&P): This regulated electric utility serves residential, commercial, and industrial customers in various regions of Connecticut.

- Public Service Company of New Hampshire (PSNH): This regulated electric utility provides electricity to residential, commercial, and industrial customers in parts of New Hampshire.

- Western Massachusetts Electric Company (WMECO): This regulated electric utility serves residential, commercial, and industrial customers in areas of western Massachusetts.

- Yankee Gas Services Company (Yankee Gas): This regulated gas utility supplies natural gas to residential, commercial, and industrial customers in parts of Connecticut.

In addition to its regulated utilities, Eversource also has unregulated business operations through its subsidiary, NU Enterprises, Inc. The distribution segment of Eversource Energy consists of the distribution services provided by CL&P, PSNH, and WMECO, primarily focusing on the delivery of electricity in Connecticut, New Hampshire, and western Massachusetts. This segment also includes PSNHs regulated electric generation business.

Eversource Energy is a prominent energy company operating in the New England region of the United States. It provides a comprehensive suite of services primarily focused on electric and natural gas distribution. Below is an extensive overview of the various segments, products, and services offered by Eversource Energy.

Electric Distribution

Eversource Energys electric distribution segment is structured around three primary subsidiaries:

1. Connecticut Light and Power (CL&P) - Serving Connecticut, CL&P is responsible for the distribution of electricity to residential, commercial, and industrial customers. The utility focuses on maintaining a reliable electric grid, responding quickly to power outages, and facilitating customer energy efficiency programs.

2. Public Service Company of New Hampshire (PSNH) - Operating primarily in New Hampshire, PSNH not only distributes electricity but also manages its regulated electric generation business. It engages customers through programs aimed at promoting energy conservation and sustainability.

3. Western Massachusetts Electric Company (WMECO) - As the distribution service provider for western Massachusetts, WMECO ensures the delivery of electricity while also implementing initiatives to educate customers on energy usage and efficiency.

Electric Transmission

Eversource Energy is actively involved in the electric transmission segment, which involves the high-voltage transportation of electricity over longer distances. The company collaborates with other regional utilities, generation owners, and marketers through a framework of agreements that guide the planning and operational dynamics of electric transmission across New England.

- Regional Transmission Organization (RTO): Eversource, along with other New England utilities, coordinates with ISO New England (ISO-NE), a non-profit entity serving as the RTO for the region. ISO-NE enhances the reliability of the electric grid and oversees the operational framework of the transmission system. It manages the independent system operator tariff subject to Federal Energy Regulatory Commission (FERC) approval and is responsible for ensuring competitive electricity markets.

Natural Gas Distribution

In addition to electric services, Eversource provides natural gas distribution to various regions within New England. The natural gas segment includes:

- Pipeline Infrastructure: Eversource operates an extensive network of natural gas pipelines that deliver gas to its customers, ensuring safety and reliability in the natural gas supply.

- Customer Services: The company offers a suite of customer services for natural gas, including new service connections, customer support for billing and usage inquiries, and programs that promote the use of energy-efficient appliances.

- Energy Efficiency Programs: Similar to its electric services, Eversource runs initiatives to encourage customers to adopt energy-saving practices, particularly for heating and appliances that utilize natural gas.

Renewable Energy Initiatives

Eversource is committed to enhancing the sustainability of its energy portfolio and contributing to the transition to renewable energy sources. The company engages in:

- Renewable Power Procurement: Eversource actively invests in and procures power from renewable energy sources, such as solar and wind. This contributes to a cleaner energy grid and aligns with regional and national environmental goals.

- Distributed Generation: The company supports distributed generation initiatives, allowing customers to generate power on-site using renewable resources (like solar panels), thereby promoting energy independence and sustainability.

- Incentive Programs: Eversource offers financial incentives to customers who install renewable energy systems or participate in energy efficiency programs, making it easier for them to contribute to environmental sustainability.

Customer Services and Support

Eversource provides a variety of customer support services designed to enhance the customer experience:

- Energy Efficiency Programs: These educational programs assist customers in reducing energy consumption and costs through audits, rebates, and other incentives focused on energy-saving measures.

- Billing and Payment Plans: To accommodate customers financial situations, Eversource offers flexible billing options, budget plans, and assistance programs for low-income customers.

- Emergency Services: Eversource is dedicated to maintaining safety and reliability, providing rapid response services for power outages and emergencies while keeping customers informed throughout the process.

- Smart Grid Technology: Eversource is implementing advanced grid technologies to enhance grid reliability, improve service restoration times, and provide real-time information to customers about their energy usage.

Conclusion

Eversource Energy plays a crucial role in the energy landscape of New England, providing electric and natural gas distribution while investing in renewable energy initiatives and customer support services. Through its commitment to operational excellence and sustainability, Eversource aims to meet the energy needs of its customers while contributing to a greener future.