Astea International Inc  (ATEA)
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    Sector  Technology    Industry Software & Programming
   Industry Software & Programming
   Sector  Technology

Astea International Inc

Business Description

Astea International Inc. and its subsidiaries develop, market and support service management software solutions, which are licensed to companies that sell and service equipment, and/or sell and deliver professional services. Customers purchase Astea's software and services to automate enterprise business processes to enhance revenue, contain costs, improve operational efficiency improvement, and expand their awareness of operational performance through analytical reporting. Customers' return on investment from implementing Astea's solutions is achieved through more efficient management of information, people, processes and cash flows, which we believe increases competitive advantage and customer satisfaction as well as top-line revenue and profitability.

Astea's solutions are used in industries such as information technology, medical devices and diagnostic systems, industrial controls and instrumentation; retail/point-of-sale equipment; heating, ventilation, and air conditioning systems ("HVAC"); office equipment; imaging systems; fire and security; gaming/leisure equipment; facilities management; telecommunications; and other related industries with equipment sales and service requirements. Astea's strong focus on enterprise solutions for organizations that sell and deliver services is a unique industry differentiator that draws upon the Company's extensive industry experience and core expertise.

Founded in 1979, Astea is known throughout the industry, largely from its proven success as a provider of software solutions for field service management. Astea has since expanded its product portfolio to also include integrated management applications for sales, multi-channel customer contact centers, third party vendor management, workforce optimization and professional services automation.

Astea offers all the cornerstones of service lifecycle management, including customer management; service management; asset management; complete forward and reverse logistics management; and mobile workforce management with enhanced scheduling optimization and actionable business intelligence. We believe this comprehensive approach provides unmatched expertise in service lifecycle workflow and integration needs throughout the service continuum. Astea's solutions empower companies by making more actionable data readily accessible, providing companies the agility needed to achieve sustainable value more quickly and to compete successfully in a global community.

Astea's software has been licensed to approximately 665 companies worldwide. Its customers range from mid-size organizations to large, multinational corporations with geographically dispersed locations around the globe. The Company markets and supports its products through a worldwide network of direct and indirect sales and services offices with corporate headquarters in the United States and regional headquarters in the United Kingdom, Australia and Japan. Sales partners include distributors (value-added resellers, system integrators and sales agents) and original equipment manufacturing partners ("OEM partners").

In addition to its own product development that is conducted at Company facilities in the United States and Israel, Astea has contractual relationships with complementary technology companies in order to reduce time-to-market with new product capabilities and continually increase its value proposition to customers. The Company's product strategies are developed from the collective feedback from customers, industry consultants, technology partners and sales partners, in addition to its internal product management, professional services, and development teams. Astea also works with its active user community who closely advises and participates in ongoing product development efforts.

Astea provides customers with an array of professional consulting, training and customer support services to implement its products and integrate them with other corporate systems such as back-office financial and enterprise resource planning (ERP) applications. Astea also maintains and supports its software over the software's installed life cycle. The Company's experience and domain expertise in service and sales management, distribution, logistics, finance, mobile technologies, internet applications and enterprise systems integration are made available to customers during their assessments of where and how their business processes can be improved.

Field Service Management is generally defined as a technician performing repair, installation, or maintenance activities at a customer site. It involves the manual or automated creation and management of incoming service requests, scheduling and dispatching of service technicians, coordinating parts planning, delivery and usage, managing contracts, meeting service level agreements based upon problem severity and impact, and the repair, refurbishment and retirement process for assets. This definition is increasingly expanding to include remote maintenance and predictive maintenance performed by both a technician or intelligent technology (if such activities fall within a standard service contract). Field service organizations vary greatly in size, industries and supported technologies. Although every industry relies on field service to some degree, for certain industries, field service is critical. Equipment, ranging from computers and peripherals to building systems, office equipment and medical equipment depends on field service. Sometimes this equipment is the lifeblood of a customer or potential customer, and any downtime or service interruption can significantly impair operations or even endanger human life and safety.

Today's service-driven enterprises must plan and manage complex service delivery on a global scale. They must be sensitive to an ever more demanding customer and be effective at using new business processes to service an increasingly more complex and connected set of intelligent assets. The benefits of implementing service management solutions are applicable in virtually every service organization, regardless of type, size, or geography served.

Astea Alliance is a service management offering that includes both software applications and services. The software product consists of a series of applications. The offering has been developed as a global solution for large, complex, service-driven organizations who often require multi-lingual and multi-currency capabilities in both the cloud and on-premises.

Astea Alliance has been designed to address the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Campaigns, Call Center, Depot Repair, Field Service, Logistics, Projects and Sales and Order Processing applications. Astea extends its application suite with mobile workforce management, dynamic scheduling optimization, third party vendor and customer self-service portals, and business intelligence. In order to ensure customer satisfaction and quick return on investment, Astea also offers infrastructure tools and services.

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