Verint Secures $13 Million Deal with Fortune 25 Brand to Deploy AI-Powered Bots in Contact Center, Driving Business Outcomes
Verint, a leading customer experience automation company, has announced a significant $13 million contract with a Fortune 25 brand to implement knowledge management and AI-powered bots across a vast network of customer service agents. With a focus on improving customer and agent experiences while reducing operational costs, the brand is set to revolutionize its contact center operations with Verint’s cutting-edge technology.
The deployment of Verint Knowledge Creation and Knowledge Suggestion Bots, embedded in the Know platform, will enable seamless interactions for the brand’s tens of millions of customers. By leveraging AI capabilities, the brand aims to enhance self-service capabilities, streamline communication, and optimize overall customer satisfaction.
In addition to this latest contract, Verint has previously demonstrated its success in the hospitality industry with a leading hotel brand increasing their self-service containment by 60% across millions of customer interactions annually. By deploying Verint Intelligent Virtual Assistant (IVA), the hotel was able to personalize guest interactions, simplify travel planning, and resolve issues efficiently through conversational AI technology.
Furthermore, a multinational bank has utilized the Verint Coaching Bot to significantly improve sales performance in their contact center operations. By providing real-time guidance to agents and optimizing up-sell offers, the Verint Coaching Bot helped increase sales close rates by an impressive 48%.
Overall, Verint’s track record of success in deploying AI-powered solutions to drive business outcomes in various industries speaks to the company’s expertise in customer experience automation. With a focus on innovation and cutting-edge technology, Verint continues to revolutionize contact center operations and elevate customer satisfaction across a wide range of industries.
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