Pega Recognized as a Leader in Real-Time Interaction Management by Independent Research Firm
Pegasystems Inc., the leading enterprise AI decisioning and workflow automation platform provider, has been named a Leader in The Forrester WaveTM: Real-Time Interaction Management (RTIM) report, Q1 2024, by renowned market research firm Forrester Research(1). Pega secured the highest scores in the main scoring categories of current offering and strategy, as well as achieving the highest possible score in market presence. This recognition further solidifies Pega’s position as a frontrunner in the industry.
The report highlights Pega’s exceptional capabilities in real-time interaction management, a crucial aspect of customer experience management. Pega’s advanced AI decisioning and workflow automation platform enables businesses to seamlessly orchestrate and personalize customer interactions in real-time, resulting in improved customer satisfaction and increased operational efficiency.
Judy Buchholz, senior vice president of global partner ecosystem at Pega, has also been recognized for her outstanding contributions to the company. She has been named to the prestigious 2024 CRN Channel Chiefs list by CRN, a brand of The Channel Company, for the second consecutive year. This achievement acknowledges Buchholz’s role in driving Pega’s channel strategy and shaping the agenda for the company’s partners and distribution executives.
In addition to these individual honors, Pegasystems has received several accolades that highlight its overall excellence in client successes, product innovation, and fostering a culture of excellence. These achievements further exemplify Pega’s commitment to providing better experiences for its people, clients, and partners.
One notable recognition is the bronze award in the responsible tech category at the Anthem Awards. Pega’s dedication to responsible technology practices and responsible AI usage sets it apart from its competitors. This award serves as a testament to Pega’s commitment to ethical and sustainable business practices.
Pega’s ongoing innovation and market leadership continue to set it apart in the enterprise AI decisioning and workflow automation domain. With its comprehensive real-time interaction management capabilities, Pega empowers businesses to deliver personalized and meaningful experiences to their customers.
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