Pegasystems Inc., a leading enterprise AI decisioning and workflow automation platform provider, has been recognized as a leader in customer service solutions by independent research firm Forrester Research. In the recent Forrester WaveTM: Customer Service Solutions report for Q1 2024, Pega earned the top score in the current offering category (1). The report highlights Pegasystems’ ability to excel in automating and guiding service journeys to achieve the best outcomes (1).
Additionally, Pegasystems has introduced Pega GenAI Blueprint, a collaborative application that combines generative AI with industry best practices to enhance the app design process. The traditional design processes often impede success and innovation due to the lack of stimulating design thinking and driving stakeholder alignment (2). With Pega GenAI Blueprint, the company aims to turbocharge app design and deliver superior results.
Furthermore, Judy Buchholz, the senior vice president of global partner ecosystem at Pega, has been recognized as one of the 2024 CRN Channel Chiefs for the second consecutive year. This prestigious annual list by CRN, a brand of The Channel Company, acknowledges IT vendor and distribution executives who drive strategy and set the channel agenda (3).
Overall, Pegasystems Inc. continues to demonstrate its leadership in providing customer service solutions, focusing on AI decisioning, workflow automation, and innovative app design processes. With ongoing achievements and recognition, the company remains at the forefront of enabling businesses to deliver exceptional customer experiences.
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