Cedar and Twilio Join Forces to Advance Patient Billing Experiences with AI Technology

SAN FRANCISCO In a significant advancement for healthcare financial services, Twilio (NYSE: TWLO), the leading customer engagement platform, has partnered with Cedar, a prominent patient financial experience platform, to enhance the patient billing experience through innovative AI-powered solutions. This collaboration aims to streamline patient communications and improve overall satisfaction in healthcare billing processes.'

Cedar is recognized for its ability to transform financial interactions between patients and healthcare providers, and with Twilio's robust communication tools, the partnership is set to elevate these interactions even further. The integration will leverage Twilio's AI-powered ConversationRelay service, which will enable seamless and personalized communications via SMS and voice channels.

At Cedar, we are committed to making the patient billing experience as straightforward and transparent as possible, said Cedar CEO Flo Crivello. ?By harnessing Twilio's advanced communication capabilities, we can deliver real-time information directly to patients, making their financial journeys through healthcare more manageable.

As healthcare systems increasingly adopt digital solutions, the importance of effective communication cannot be understated. Patients often face confusion and anxiety regarding their medical bills. The adoption of AI technology is expected to enhance operational efficiency and lead to faster, clearer interactions that inform patients about their billing details, payment options, and financial assistance resources.

?Twilio?s mission is to unleash the potential of communications technology to improve customer experiences across all sectors, including healthcare,? stated Jeff Lawson, CEO of Twilio. ?We are excited to collaborate with Cedar to ensure patients receive timely, relevant information, allowing them to focus on their health rather than navigate complex billing issues.?

The collaboration is part of a broader trend in the healthcare industry, where patient-centric approaches are becoming central to service delivery. By utilizing AI and real-time communication, both Cedar and Twilio aim to set a new standard in patient interaction for financial matters, ensuring patients are well-informed and empowered during their healthcare journeys.

As the healthcare landscape continues to evolve, this partnership marks a pivotal step towards creating a more efficient and user-friendly patient billing experience. The enhanced communication capabilities are expected to roll out in the coming months, promising to transform how patients interact with their healthcare providers regarding financial matters.,

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