Alarm.com is the leading platform for the intelligently connected property.
We offer a comprehensive suite of cloud-based solutions for smart residential
and commercial properties, including interactive security, video monitoring,
intelligent automation, energy management and wellness solutions. Millions of
property owners rely on our technology to intelligently secure, monitor and
manage their residential and commercial properties. In the last year alone,
our platforms processed more than 100 billion data points generated by over
80 million connected devices. We believe that this scale of subscribers, connected
devices and data operations makes us the leader in the connected property market.
Our solutions are delivered through an established network of over 7,000 trusted
service providers, who are experts at selling, installing and supporting our
solutions. We derive our revenue from three primary sources: the sale of cloud-based
SaaS services on our integrated Alarm.com platform, the sale of licenses and
services on the Connect software platform and the sale of hardware products.
We sell our platform and hardware solutions to service provider partners that
resell our solutions and hardware to residential and commercial property owners,
who are the service provider partners’ customers. Our subscribers consist
of all of the properties maintained by those residential and commercial property
owners to which we are delivering at least one of our solutions. We also sell
our hardware to distributors who resell the hardware to service provider partners.
Our hardware sales include gateway modules and other connected devices that
enable our services, such as video cameras and smart thermostats.
We enter into contracts with our service provider partners that establish pricing
for access to our platform solutions and for the sale of hardware. These contracts
typically have an initial term of one year, with subsequent renewal terms of
one year. Our service provider partners typically enter into contracts with
our subscribers, which our service provider partners have indicated range from
three to five years in length. Our service provider partners are free to market
and sell our products under their own guidelines at prices to the consumer that
they establish independently. We believe that the length of the service contracts
with residential and commercial property owners, combined with our robust SaaS
platforms and over 15 years of operating experience, contribute to a compelling
business model.
Our technology platforms are designed to make connected properties safer, smarter
and more efficient. Our solutions are used in both smart residential and commercial
properties, which we refer to as the connected property market and we have designed
our technology platforms for all market participants. This includes not only the
residential and commercial property owners who subscribe to our services, but
also the hardware partners who manufacture devices that integrate with our platforms
and the service provider partners who install and maintain our solutions.
Our service provider partners can deploy our interactive security, video monitoring,
intelligent automation, energy management and wellness solutions as standalone
offerings or as combined solutions to address the needs of a broad range of
customers. Our technology enables subscribers to seamlessly connect to their
property through our family of mobile apps, websites, and new engagement platforms
like voice control through Amazon Echo, wearable devices like the Apple Watch,
and TV platforms such as Apple TV and Amazon Fire TV.
Interactive security is the entry point for most of our smart home and business
subscribers. Our dedicated, two-way cellular connection between the property
and our platforms is designed to be tamper resistant and to meet the high reliability
standards for life safety services. Our solution integrates 24x7 monitoring
with emergency response through trusted and integrated central monitoring stations.
Subscribers can use our services to control and monitor their security systems,
as well as connected security devices including motion sensors, door locks,
garage doors, thermostats and video cameras. The capabilities associated with
this solution include:
Alarm Transmission. We transmit alarm signals from monitored properties through
our platforms to over 1,000 third-party central monitoring stations staffed
24/7 with live operators ready to initiate emergency response.
Always-On Monitoring. Whether the security system is armed or disarmed, sensors
continuously monitor activity at the property so subscribers can be made aware
of system events in all kinds of situations.
Insights Engine. Our proprietary machine learning algorithms help safeguard
connected properties by learning the unique activity patterns at the property
and automatically notifying the subscriber of unexpected activity.
Real-Time Alerts. Notifications for any type of system event are delivered through
push notifications, short message service, or SMS, or email, based on the subscribers
preference.
Managed Access and Enterprise Control. Subscribers can manage their property
through permission-based access, including individualized user codes and rules
based on time and day. Property managers and business owners can utilize our
Enterprise Control service to remotely manage employees’ access to the
security system, door locks and property partitions across multiple locations.
Wellness. Our technology can learn daily living patterns of an ill or aging
family member through monitoring of activity data from security and specialized
sensors and identify anomalies in real-time that may indicate a problem. Alerts
can be sent to notify family members and caregivers when there are critical
changes in patterns or an emergency is detected.
Our high definition video monitoring solution can provide a direct view into
the property, capture footage of critical events and provide visual peace of
mind. We integrate with various third-party camera manufacturers to offer indoor
and outdoor solutions for residential and commercial properties at varying price
points. We also provide a doorbell video camera solution that supports two-way
audio with guests at the door.
The capabilities associated with our video monitoring solution include:
Live Streaming. Subscribers can securely access live video feeds through the
web and mobile apps at any time.
Smart Clip Capture. Our video solutions can automatically record clips based
on motion detection or system events, like an alarm, a door opening or someone
disarming the security panel.
Secure Cloud Storage. Video clips are uploaded to our cloud-based storage system
for secure storage and remote viewing.
Video Alerts. Smart clips can be automatically sent via SMS, push notifications
or email as soon as they are recorded.
Continuous High Definition Recording. 24x7 onsite recording is enabled through
our Stream Video Recorder, or SVR, and can be played back securely, from anywhere,
through the web and mobile apps.
Commercial Video Surveillance. Tailored for small and medium sized businesses,
our commercial video surveillance offering integrates leading commercial-grade
network cameras to support a wide range of business needs, enabling multi-camera
installations with continuous recording, cloud based storage and mobile access.
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