Veeva is a leading provider of industry cloud solutions for the global life
sciences industry. We were founded in 2007 on the premise that industry-specific
cloud solutions could best address the operating challenges and regulatory requirements
of life sciences companies. Our products are designed to meet the unique needs
of our customers and their most strategic business functions—from research
and development (R&D) to commercialization. Our products address a broad
range of needs—including multichannel customer relationship management
(CRM), content management, master data management, and data regarding healthcare
professionals and organizations—and are designed to help life sciences
companies bring products to market faster and more efficiently, market and sell
more effectively, and maintain compliance with government regulations.
Customer success is one of our core values, and our focus on it has allowed
us to deepen and expand our strategic relationships with customers over time.
Because of our industry focus, we have a unique, in-depth perspective into the
needs and best practices of life sciences companies. This allows us to develop
targeted solutions, quickly adapt to regulatory changes, and incorporate highly
relevant enhancements into our existing solutions at a rapid pace.
Our goal is to become the most strategic technology partner to the life sciences
industry and achieve long-term leadership with our solutions that support the
R&D and commercial functions of life sciences companies. Our commercial
solutions help life sciences companies achieve better, more intelligent engagement
with healthcare professionals and healthcare organizations across multiple communication
channels, including face-to-face, email, and web. Our R&D solutions for
the clinical, regulatory, quality, and, when available, safety functions help
life sciences companies streamline their end-to-end product development processes
to increase operational efficiency and maintain regulatory compliance throughout
the product lifecycle.
We are now also bringing the benefits of our content management solutions to
a new set of customers in process and discrete manufacturing, consumer packaged
goods, and highly regulated services industries. We believe that the ability
of our solutions to meet the demanding business and compliance requirements
of life sciences companies translates well into many other highly regulated
industries. Our application currently offered to companies outside of life sciences
is designed to help customers efficiently manage critical regulated processes
and content in a compliant way and to enable secure collaboration across internal
and external stakeholders, including outsourcing partners and vendors.
Our industry cloud solutions for the life sciences industry are grouped into
two key product areas—Veeva Commercial Cloud and Veeva Vault—and
are designed to address pharmaceutical, biotechnology, and medical device companies’
most pressing strategic needs in their commercial and R&D operations
Veeva Commercial Cloud
Veeva Commercial Cloud is a suite of multichannel CRM applications, territory
allocation and alignment applications, master data management applications,
and customer reference and key opinion leader data and services, designed to
help companies drive smarter, more proactive engagement with healthcare professionals
and healthcare organizations and ensure compliance.
Veeva CRM and Veeva Medical CRM enable customer-facing employees, such as
life sciences sales representatives, key account managers, and scientific liaisons,
to manage, track, and optimize interactions with healthcare professionals and
healthcare organizations utilizing a single, integrated solution. With multichannel
Veeva CRM, customers have an end-to-end solution for the planning and coordination
of their teams across all key channels, including face-to-face, email, and web.
Veeva CRM supports the life sciences industry’s unique commercial business
processes and regulatory compliance requirements with highly specialized functionality,
such as prescription drug sample management with electronic signature capture,
the management of complex affiliations between physicians and the organizations
where they work, and the capture of medical inquiries from physicians. Powered
by data science, Veeva CRM Suggestions is a dashboard included within Veeva
CRM that offers life sciences sales representatives recommendations on the next
best action and right channel for the next interaction with their customers.
Our next-generation Sunrise user interface and real-time architecture for Veeva
CRM provides an intuitive, adaptive design for optimal user experience across
multiple devices and platforms.
Veeva CRM MyInsights provides a data visualization tool that delivers tailored,
actionable insights to life sciences sales representatives in Veeva CRM.
Veeva CLM provides capabilities for life sciences sales representatives to
present digital marketing content on a mobile device, such as an iPad, during
in-person interactions with healthcare professionals.
Veeva CRM Approved Email enables the management, delivery, and tracking of
emails from life sciences sales representatives to healthcare professionals,
while maintaining regulatory compliance.
Veeva CRM Events Management enables the planning, management, and execution
of group meetings with healthcare professionals and helps life sciences companies
track and manage spending in order to meet transparency reporting requirements.
Veeva CRM Engage delivers the ability to interact with healthcare professionals
for online meetings—using Veeva CRM Engage Meeting—and provides
closed-loop marketing capabilities for self-directed interactions with healthcare
professionals via the web with Veeva CRM Engage for Portals. Veeva CRM Engage
Webinar allows companies to execute virtual events in a compliant way and is
also built to work with Veeva CRM Events Management.
Veeva Align enables life sciences companies to perform fast, accurate sales
territory alignments. Through native integration with Veeva CRM, Veeva Align
allows seamless field collaboration to increase accuracy and minimize hand-offs.
Our data solutions that are part of Veeva Commercial Cloud include:
Veeva OpenData provides healthcare professional and healthcare organization
data that includes demographic information, license information and status,
specialty information, affiliations, and other key data that is crucial to customer
engagement and compliance. In the life sciences industry, this category of data
is referred to as customer reference data or customer data. We also offer outsourced
data stewardship services to our customers.
Veeva Oncology Link is a single source of continuously updated profile and
market intelligence data on key scientific leaders in oncology. Veeva Oncology
Link associates thousands of global experts with millions of activities, including
publications, clinical trials, and events, into a single source of data on oncology
experts.
Our master data management solutions that are part of Veeva Commercial Cloud
include:
Veeva Network Customer Master is an industry-specific, customer master software
solution that de-duplicates, standardizes, and cleanses healthcare professional
and healthcare organization data from multiple systems and data sources to arrive
at a single, consolidated customer master record. Veeva Network Customer Master
comes pre-configured with a data model that is specific to life sciences and
supports global harmonization, as well as country, market, and regional data
specifications, within a single system.
Veeva Network Product Master de-duplicates, standardizes, and cleanses life
sciences product data from multiple systems and data sources to arrive at a
single, consolidated product master record for enterprise use.
Veeva Vault is a unified suite of cloud-based, enterprise content management
applications, all built on our proprietary Veeva Vault Platform. Our Veeva Vault
applications address the content management requirements for our customers’
commercial functions, including medical and sales and marketing, and key R&D
functions, including clinical, regulatory, quality, and, when available, safety.
Veeva Vault’s unique ability to handle content and data allows us to
build content- and data-centric applications to help customers streamline end-to-end
business processes and eliminate manual processes and siloed systems. Veeva
Vault can be deployed one application at a time or as an integrated content
management solution with multiple applications that enables our customers to
unify and manage important documents and related data in a single, global system.
Our Veeva Vault applications for life sciences are organized into two product
areas: Veeva Vault for Commercial Content Management and Veeva Development Cloud.
Veeva Vault for Commercial Content Management
The increasing use of content in the sales and marketing efforts of life sciences
companies requires rapid creation of materials and better management of commercial
content, with continuous strict regulatory compliance across channels and geographies.
The Veeva Vault applications primarily used by the commercial and medical departments
of life sciences companies to manage commercial and medical content include:
Veeva Vault PromoMats combines digital asset management with content review
and distribution capabilities through which life sciences companies can manage
the end-to-end process for creation, review, approval, claims tracking, multichannel
distribution, expiration, and withdrawal of commercial content across the digital
supply chain.
Veeva Vault MedComms enables life sciences companies to streamline the creation,
approval, and delivery of medical content and create and maintain a single,
validated source of medical content across multiple channels and geographies.
Medical content is used by life sciences companies for verbal and written communications
with healthcare professionals and patients, including approved answers to questions
received through a call center or company website.
Veeva Development Cloud
Veeva Development Cloud brings together application suites for the clinical,
regulatory, quality, and, when available, safety functions of life sciences
companies on the Veeva Vault Platform to enable companies to streamline product
development lifecycles and eliminate manual processes and siloed systems. These
applications help life sciences companies achieve greater efficiency and agility
in product development, while maintaining regulatory compliance. Our Veeva Development
Cloud applications each have a unique data model, deep functionality, and pre-defined
workflows to support industry-specific processes.
Veeva Vault Clinical
Veeva Vault Clinical is the industry’s first cloud application suite
that combines electronic data capture (EDC), clinical trial management (CTMS),
electronic trial master file (eTMF), and study start-up applications to unify
clinical data management and clinical operations.
Veeva Vault EDC helps life sciences companies more easily design studies, manage
amendments, and improve the speed and quality of data collection in clinical
trials. Its modern cloud architecture integrates with other clinical applications
and scales to manage increasing volumes of data. Vault EDC helps clinical trial
teams to build and execute studies with greater efficiency to help speed clinical
trials.
Veeva Vault CTMS is a clinical trial management application that helps unify
information and documentation for a “single source of truth” across
clinical operations. With Vault CTMS, trial sponsors, contract research organizations,
and investigators can have one source for clinical master data with a single
system of record for study, study country, and study site information. This
helps reduce complexity, increase transparency, and speed time to market.
Veeva Vault eTMF is an electronic trial master file application that manages
the repository of documents for active and archived clinical trials for improved
inspection readiness, visibility, and control. Vault eTMF enables collaboration
between the life sciences company sponsoring the trial and outsourced partners,
such as contract research organizations.
Veeva Vault Study Startup helps life sciences companies to more efficiently
manage the process of activating investigator sites for clinical trials.
Veeva Vault RIM
Veeva Vault RIM is a suite of applications that provides fully integrated regulatory
information management (RIM) capabilities on a single cloud platform.
Veeva Vault Registrations enables life sciences companies to manage, track,
and report product and registration information worldwide, including registration
status, variations, health authority questions and commitments, and certification
requests.
Veeva Vault Submissions brings together submission content planning and authoring
in a single application to help life sciences companies gather and organize
documents and content, according to industry-accepted guidelines, that should
be included in a regulatory submission to a healthcare authority, such as the
U.S. Food and Drug Administration (FDA).
Veeva Vault Submissions Archive stores published submissions and correspondence
in a secure, globally accessible repository.
Veeva Vault Submissions Publishing provides an integrated solution for dossier
publishing that helps speed the preparation and processing time of regulatory
submissions. We expect Vault Submissions Publishing to be available to customers
within the next year.
Veeva Vault Quality
Veeva Vault Quality is the industry’s first unified suite of quality
applications for life sciences, contract manufacturers, and suppliers to seamlessly
manage quality processes and content in a single platform for greater visibility
and control.
Veeva Vault QualityDocs enables the creation, review, approval, distribution,
and management of controlled documents, such as standard operating procedures,
manufacturing recipes, and specifications.
Veeva Vault QMS is a quality management solution that provides best practice
processes for deviations, internal and external audits, complaints, lab investigations,
change controls, corrective and preventative actions, and proactive management
initiatives.
Veeva Vault Safety
Veeva Vault Safety consists of applications that will help the pharmacovigilance
and safety departments of life sciences companies increase efficiency and maintain
compliance in the management of safety processes. Vault Safety is planned to
be available to customers in 2019.
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