| Market Capitalization (Millions $) |
- |
| Shares
Outstanding (Millions) |
599 |
| Employees |
4,800 |
| Revenues (TTM) (Millions $) |
1,533 |
| Net Income (TTM) (Millions $) |
-1,028 |
| Cash Flow (TTM) (Millions $) |
-30 |
| Capital Exp. (TTM) (Millions $) |
62 |
Business Description
We pioneered experience management, or XM, a new category of software that helps firms to prosper in todays experience economy. Our XM Platform enables businesses to create and improve experiences that transform customers into evangelists, workers into ambassadors, goods become obsessions, and brands into religions.
The experiences organizations deliver are vital to their ability to compete and win. The cost of switching products or services has become so low that 85% of consumers are likely to switch brands due to a single poor experience. The global pandemic, which has altered the way people work, shop, and interact with each other, accelerated a shift in nearly every expectation people have of businesses.
Experience management is the business discipline of helping organizations connect with their customers and employees. Experience management is growing because businesses are facing unprecedented fluidity and risk. By working with Qualtrics, companies have the opportunity to get things right to attract great talent, develop loyalty among their customers and build lasting, meaningful businesses and brands.
The Qualtrics XM Platform is a mission-critical software platform that enables breakthrough design and continuous improvement of customer, employee, product, and brand experiences ' the four core experiences of every organization. Qualtrics allows all four experiences to be managed on a single, connected platform:
CustomerXM '' decrease churn, increase engagement, and expand customer lifetime value, or LTV, by listening to customers across all channels and taking action on their feedback.
EmployeeXM '' drive retention, increase engagement, and improve productivity by continuously listening to employees and delivering better workplace experiences.
ProductXM '' design products people love, decrease time to market, and increase share of wallet by uncovering and acting on user needs, desires, and expectations.
BrandXM '' create a bedrock of loyal followers, acquire new customers, and increase market share by ensuring that your brand resonates at each critical touchpoint and attracts target buyers.
Unlike most 'experience' offerings on the market, Qualtrics does more than use surveys to collect post-transaction feedback to monitor trends in satisfaction scores. Instead, our XM Operating System is a single, secure, cloud-native platform that enables organizations to bring together all of their experience data, both structured and unstructured, analyze it with native advanced AI-powered analytics, and take real-time action to continually improve the experiences they deliver across customer, employee, product, and brand.
With the acquisition of Clarabridge in 2021, Qualtrics strengthened its ability to help organizations discover everything their customers and employees are saying, wherever they are saying it, including social media, emails, support calls, chats and product reviews. In bringing together Clarabridge and Qualtrics, Qualtrics is now a leading platform for listening, understanding and taking action on both structured and unstructured data. This combination is critical for keeping up with the influx of unstructured experience data coming into an organization. This allows organizations to design products, services and experiences that customers and employees want next by acting on feedback from anywhere.
Qualtrics is a system of action that guides users with specific instructions for improvement and automated actions to improve experiences. It provides each individual employee in an organization a powerful, easy-to-use interface that creates everyday habits to take action on feedback from customers and employees. It has the power to change organizational behavior and create a culture of action.
Company Address: 333 West River Park Drive Provo 84604 UT
Company Phone Number: 203-4999 Stock Exchange / Ticker: NASDAQ XM
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