We are a provider of secure, integrated, intelligent communication and workflow
solutions, focused on empowering mobile workers in healthcare, hospitality,
energy, and other mission-critical mobile work environments in the United States
and internationally. Today, the significant majority of our business is generated
from sales of our solutions in the healthcare market to help our customers improve
quality of care, patient experience, staff resiliency and operational efficiency.
Care teams at nearly 1,500 healthcare facilities worldwide have selected our
solutions to call and text securely, reduce alarm fatigue, and to enhance workflow
and help improve patient experience. Our solutions can also be found in hotels,
nuclear facilities, retail stores and other environments where mobile workers
need to communicate and access resources instantly.
Our communication and collaboration solution, which includes an intelligent
enterprise software platform; a lightweight, wearable, voice-controlled communication
badge; and smartphone applications, enables users to connect instantly with
other staff simply by saying the name, function or group name of the desired
recipient. It also delivers HIPAA-compliant secure text messages, alerts and
alarms directly to a range of smartphones both inside and outside the hospital,
replacing legacy pagers and in-building wireless phones.
At the core of this solution is a patent-protected, enterprise-class server
software platform. Our software platform is built upon a scalable architecture
and recognizes more than 100 spoken commands. Users can instantly communicate
with others using the Vocera Communication Badge or through client applications
for iOS and Android devices. Our platform solution lets users communicate and
collaborate with each other using voice or HIPAA-compliant secure texting, and
unlike other solutions, allows users to reach people by their role, room assignment
or department, without needing to know a person’s name or phone number.
The system can also broadcast emergency messages to a single department or to
an entire organization. Our solution can be integrated with other clinical systems,
including Electronic Health Records (EHR), nurse call, patient monitoring and
even some medical devices, to provide critical data, alerts, alarms and clinical
context that enables workflow. Our enterprise-class software platform also features
an advanced clinical rules engine that unifies data from multiple sources simultaneously,
enables prioritization of notifications, adds patient context, and sends messages
to the right care team members on their mobile devices. Our platform allows
clinicians to be away from the bedside while staying informed about their patients.
Our portfolio of over 120 unique integrations enhances clinical workflow by
enabling the interoperability of our solution with a significant number of clinical
and operational systems used in hospitals today.
Beyond healthcare, our solutions are used to quickly and contextually connect
staff in other mission-critical mobile-worker environments. In the hospitality
industry, it is used to enhance guest experience, as well as staff productivity
and responsiveness. In the nuclear power industry, our solutions are used to
instantly connect people and resources. In education, schools use our solutions
to increase security and staff communication and libraries use it to enable
their staff to be more mobile and attentive to patrons.
Vocera provides communication and workflow solutions for mobile workers in
healthcare, hospitality, energy, education and other industries. Healthcare
is our largest vertical market.
Hospital communication is still predominantly conducted through multiple disparate,
non-integrated systems, including pagers, overhead paging, portable in-building
wireless phones and individuals’ personal mobile phones. These non-integrated
communication methods are inefficient and often unreliable; not providing “closed
loop” communication, workflow standardization, or the scale required by
health systems. Further, they often contribute to noisy environments for patients
and negatively impact healing, safety, quality of care and operational efficiency.
Broadly, we believe the healthcare industry is placing greater emphasis on the
need for better communication and workflow to meet increasing requirements for
care quality, patient safety, efficiency and patient satisfaction. Healthcare
providers also require greater coordination of care among clinicians for the
industry’s shift towards population health and paying for value instead
of the traditional fee-for-service reimbursement model. This shift to value-based
purchasing incorporates financial incentives for hospitals to improve the quality
of care and patient satisfaction. A number of non-government organizations,
such as The Joint Commission, are also requiring improvements in patient safety
and quality of care. These forces are driving hospitals to invest in technology
and process improvements to manage their operations more efficiently, improve
quality of care, and increase patient satisfaction and staff resiliency. Our
solutions help hospitals increase productivity and reduce costs by enhancing
workflow and improving patient and staff satisfaction through secure, integrated
and intelligent communication.
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