We are among the largest integrated ICT Solutions and Services companies in India,
offering end-to-end solutions with a comprehensive range of products delivered
over a common telecom data network infrastructure reaching more than 1550 cities
and towns in India. This telecom network also connects 45 Data Centers across
India including Sify’s 6 concurrently maintainable Data Centers across the
cities of Chennai, Mumbai, Delhi and Bengaluru and customer Data Centers.
Post the re- organization along service lines, a significant part of our revenue
is derived from services to enterprise customers, comprising Telecom services,
Data Center services, Cloud and Managed services, Applications Integration services
and Technology Integration services. Sify also provides services that cater
to the burgeoning demands of the small and medium business (SMB) community,
much of it on its Cloud services platform.
(i) Telecom Services
The Core service in the portfolio is the Telecom Services which is also among
the most matured, tracing its legacy back to earlier years as India’s
first Private Internet Service Provider. The slower pace of use of private computers
led a midway diverge to build networks that could be used by large Enterprises
for their business needs. The early start has helped us to leverage the market
potential; we are today India’s leading network provider offering the
highest wireless endpoints and an equal number of wired terminations.
Forecasting the explosive growth that the telecom market will see, we were
the first in the country to offer an IPv6 ready network; a fact underscored
by the Telecom policy of 2012. This network reaches more than 1550 towns and
cities and gives a prospect of more than 3000 points of presence.
The focus of the Telecom Services is on the following lines:-
§ India Data Business – Addressing the Data Communication needs
of Large and Emerging Enterprises in India across each of their distributed
points of business. We do this by leveraging our network span across 1550 towns
and cities.
§ Global Network Business – Addressing the connectivity needs of
Enterprises and Carriers to connect in and out of India. Our partnerships with
multiple international carriers provides for a seamless integration into and
out of the India network.
§ Wholesale Voice – Addressing the ‘India termination’
and several other countries for Hubbing. Our cable landing station is our strategic
investment to address this business need and currently facilitates three international
cables servicing the Middle East and a majority of Europe. Investments into
strategic global assets will continue to address the opportunity in-and-out
India
§ Retail Voice – The company offers services in the retail voice
market in partnership with International players.
b) Data Center-centric IT services
(i) Data Center services
We are among the earliest to invest in the Data Center landscape in the country
with our first Data Center in Vashi, Mumbai in the year 2000. Even in the early
days of the IT revolutions, we set very high benchmarks with each of our subsequent
Data Center. We currently have 6 concurrently maintainable Data Centers across
various geographical locations in India. This business offers services such
as co-location, regular backup, server load balancing, remote backup; Managed
Services like Messaging, shared Hosting, network and security; Storage and Virtualization
and Managed Voice services to all resident Enterprises.
(ii) Cloud and Managed services
The Data explosion witnessed by the country opened up many opportunities and
challenges. This has driven Indian Enterprises towards asset light solutions
aiming at lower Total Cost of Ownership (TCO). Foremost among them were for
Managed Services, Data Security and cloud services. Cloud services was a product
of the market demand from Enterprises who sought to de-focus themselves from
operating cumbersome IT infrastructure and moving towards an Opex based computing
practice. Today, this practice follows both a collaborative and standalone approach
offering Cloud services from industry leaders like HP and VMware, and also through
home grown solutions.
This business provides On-Demand, anywhere, Flexible, Multi-tenant and Dedicated
storage solutions, Public, Private and Hybrid cloud platforms and IaaS, Paas
and DR as services. We are also the only company offering Cloud Delivery solutions
on a home grown tool with an objective of reducing the TCO offering value to
customers, on a completely automated platform called Cloudinfinit.
(iii) Technology Integration services
Strategic investment of time and focus over a decade to build India’s
premier ICT network has resulted in an admirable knowledge base of products
and technologies. With Sify 3.0, we chose to package this into a knowledge offering
to the market and thus, emergence of Technology Integration services. Technology
Integration Services (TIS) combines Sify’s IT capabilities with its core
telecom and Data Center products to provide a converged turn-key ICT solution
to the customer.
TIS leverages Sify’s home-grown expertise in design, implementation and
maintenance to deliver end- to-end managed IT services across Data Centers,
network and security.
Major focus is as follows:
• Service Desks and Command Centers
• Voice and Video Conferencing
• Hosted Contact Centers
• Unified Communication and Unified Access
• Virtualization
• Data Center Build
• Campus/LAN/Data Center Networking
• WAN Architectures
• Enterprise and End Point Security
(iv) Applications Integration services
Aligning to the market opportunity and expectation from our customers on high
end value chain services, Sify’s in house team of application developers
have designed and developed a full suite of applications to ride on top of our
network infrastructure. Some of these have been trailblazers like the Supply
Chain management application, Forum and the online assessment tool, iTest. We
had invested early on, in the sunrise business eLearning recognizing the demand
of Enterprises to take forward a uniform training platform to all branches and
subsidiaries.
Today, this business caters to various verticals with offerings like Talent
management, and automated platform that enables multi city, multiple point recruitments
and test platform, Sales and Distribution platform, eLearning platform primarily
for Enterprises outside of India for local and Internet based training, Web
solutions like portals and also in industry standard applications like SAP,
Oracle and Microsoft.
Drawing from the Company’s Vision statement, we endeavour to provide
the entire eco-system of ICT services. In doing so, we have to accede to the
demands of both the traditional Telecom and IT services markets.
The first few years of growth of the IT and Telecom industries were driven
primarily in garnering maximum market share and an enviable roster of blue chip
clients. With changing dynamics and demands of the market, the two industries
have to find a middle ground to retain and expand the market. It was the time
of convergence and the perfect fertile ground for our services.
Until 2012, our primary strategy was to invest in infrastructure and being
ready before the market cycle demanded our services. Once we attained critical
mass, we shifted focus to packaging our products and practices as tangible offerings
to the market.
In Sify 3.0, we have restructured our business segments into 5 distinct lines
of business in two broad categories,
1) Telecom centric services
2) Data Center centric IT services
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