We provide technologies, products, systems and services that make a broad range
of mobile experiences possible. Our portfolio included wireless handsets, wireless
accessories, digital entertainment devices, set-top boxes and video distribution
systems, analog and digital two-way radios, wireless and wireline broadband
network products, and end-to-end enterprise mobility products.
The Enterprise Mobility Solutions business designs, manufactures, sells, installs
and services analog and digital two-way radios, wireless LAN and security products,
voice and data communications products and systems primarily for private networks,
wireless broadband systems and end-to-end enterprise mobility solutions.
The Enterprise Mobility Solutions segment (“Enterprise Mobility Solutions”
or the “segment”) designs, manufactures, sells, installs and services
analog and digital two-way radios, wireless LAN and security products, voice
and data communications products and systems primarily for private networks,
wireless broadband systems and end-to-end enterprise mobility solutions to a
wide range of customers, including government and public safety agencies (which,
together with all sales to distributors of two-way communication products, are
referred to as the “government and public safety market”), as well
as retail, energy and utilities, transportation, manufacturing, healthcare and
other commercial customers (which, collectively, are referred to as the “commercial
enterprise market”).
Principal Products and Services
We are a leading provider of business and mission-critical communication products
and services for enterprise and government customers. We help our customers
be their best in the moments that matter by connecting them to seamless communication
networks, applications and services by providing them with real-time information
and by providing them with intuitive, rugged handheld devices. We offer an extensive
portfolio of advanced networks, services, applications and devices that meet
evolving public safety, security and professional and commercial market needs,
including products based on TETRA (terrestrial trunked radio), APCO 25 (Association
for Public Safety Communications Officials) and DMR (digital mobile radio) standards,
as well as integrated digital enhanced network (“iDEN”) technology.
The segment also provides products and systems for the advanced exchange of
information at the point of business activity. Our products include two-way
radio systems and devices, mobile computing products, advanced data capture
products including barcode scanners and imagers, radio frequency identification
(“RFID”) infrastructure, software management, security tools and
wireless infrastructure.
Our sales model emphasizes both direct-sales by our in-house sales force and
sales through PartnerEmpower, our channel of independent and authorized distributors,
dealers and value-added resellers, independent software vendors, original equipment
manufacturers and service operators. We believe this dual sales approach allows
us to meet customer needs effectively, build strong, lasting relationships and
broaden our penetration across various markets. Resellers and distributors each
have their own sales organizations that complement and extend our sales organization.
With deep expertise about specific customers’ operations, resellers are
very effective in promoting sales of the Company’s products. Our independent
software vendor and value-added resale channels offer customized applications
that meet specific needs in each market we serve.
Competition
The markets in which we operate are highly competitive. Continued evolution
in our industry and technological migration is opening up the market to increased
competition. Key competitive factors include technology offered; price; availability
of vendor financing; product and system performance; product features, quality,
availability and warranty; the quality and availability of service; company
reputation; relationship with key customers; and time-to-market. We believe
we are uniquely positioned in the industry due to our strong customer relationships,
our technological leadership and capabilities and our comprehensive range of
offerings.
We experience widespread competition from a growing number of new and existing
competitors, including: large system integrators, manufacturers of mobile computing
devices and manufacturers of products in bar code reading equipment and wireless
networks. The segment provides communications and information systems compliant
with APCO 25, TETRA and DMR industry digital standards. Major competitors include:
Cisco, EADS, EF Johnson, Harris, Honeywell, Intermec and Kenwood.
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