Automatic Data Processing Inc   (ADP)
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    Sector  Services    Industry Professional Services
   Industry Professional Services
   Sector  Services

Automatic Data Processing Inc

Business Description

Automatic Data Processing, Inc., incorporated in Delaware in 1961, is one of the largest providers of computerized transaction processing, data communication and information services in the world.

Employer Services

Employer Services offers a comprehensive range of payroll processing, human resource ("HR") and benefit administration products and services, including traditional and Web-based outsourcing solutions, that help over 478,000 employers in the United States, Canada, Europe, South America (primarily Brazil), Australia and Asia staff, manage, pay and retain their employees. Employer Services markets these products and services through its direct marketing sales force and, on a limited basis, through indirect sales channels, such as marketing relationships with banks and accountants.

Brokerage Services

Brokerage Services provides transaction processing services, desktop productivity applications and investor communications services to the financial services industry worldwide. ADP's products and services include: (1) global order entry, trade processing and settlement systems that enable firms to trade virtually any financial instrument, in any market, at any time; (2) full-service investor communications services including: electronic delivery and Web solutions; workflow services; financial, offset, and on-demand printing; proxy distribution and vote processing; householding; regulatory mailings; fulfillment; and customized communications; (3) automated, browser-based desktop productivity tools for financial consultants and back office personnel; and (4) integrated delivery of multiple products and services through ADP's Global Processing Solution(SM).

Dealer Services

Dealer Services provides integrated dealer management computer systems (such a system is also known in the industry as a "DMS") and other business solutions to automotive, heavy truck, and powersports (i.e., motorcycle, marine and recreational) vehicle retailers and their manufacturers throughout North America and Europe. More than 17,000 automotive, heavy truck and powersports dealers use ADP's DMS, networking solutions, data integration, consulting and/or marketing services.

Claims Services

Claims Services offers integrated business solutions for clients in the property and casualty insurance, auto collision repair and auto recycling industries.  These products help clients manage costs and improve efficiency and accelerate the claims review and settlement process. 

None of ADP's major business groups have a single homogenous client base or market. For example, Brokerage Services serves a large client base in the financial services industry, including retail and institutional firms, banks and individual non-brokerage corporations. Dealer Services primarily serves automobile dealers, but also serves truck, powersports (i.e., motorcycle, marine and recreational), and agricultural equipment dealers, auto repair shops, used car lots, state departments of motor vehicles and manufacturers of automobiles, trucks and agricultural equipment.


The computing services industry is highly competitive. ADP knows of no reliable statistics by which it can determine the number of its competitors, but it believes that it is one of the largest providers of computerized transaction processing, data communication and information services in the world.

ADP's competitors include other independent computing services companies, divisions of diversified enterprises and banks. Another competitive factor in the computing services industry is the in-house computing function, whereby a company installs and operates its own computing systems.

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