| Market Capitalization (Millions $) |
- |
| Shares
Outstanding (Millions) |
40 |
| Employees |
55,000 |
| Revenues (TTM) (Millions $) |
1,789 |
| Net Income (TTM) (Millions $) |
68 |
| Cash Flow (TTM) (Millions $) |
-26 |
| Capital Exp. (TTM) (Millions $) |
49 |
Business Description
Sykes Enterprises Incorporated is a global business process outsourcing company that provides customer engagement services, technical support, and digital marketing solutions to various industries. The company was founded in 1977 by John Sykes and has its headquarters in Tampa, Florida, USA. Sykes Enterprises employs over 56,000 employees, spread across more than 80 locations in 25 countries, providing customer support services in over 40 languages.
Sykes Enterprises helps its clients to redefine their customer experience by delivering personalized, seamless service through multiple channels, including phone, email, chat, social media, and video. The company focuses on creating a positive and consistent brand experience while reducing costs and enhancing customer loyalty. Sykes Enterprises caters to a wide range of industries including financial services, healthcare, technology, retail, telecommunications, and more.
Sykes Enterprises has established various centers of excellence within the company which includes a Digital Marketing Center of Excellence (DMCoE) and a Customer Experience Center of Excellence (CXCoE). The DMCoE handles social media customer engagement, search engine optimization, search engine marketing, and data analytics for Sykes' clients. The CXCoE focuses on contact center performance, local language support, training, and development of customer experience process and technologies.
The company has also invested in emerging technologies, such as artificial intelligence (AI) and chatbots, to enhance its customer service offerings. In addition, Sykes Enterprises has developed robust security and compliance measures to ensure data privacy and security for their clients' customers.
In terms of financial performance, Sykes Enterprises reported revenue of $1.6 billion in 2020 with a net income of $65.3 million. The company's strategic acquisitions and partnerships have helped boost its growth and market share in the customer experience outsourcing industry.
Overall, Sykes Enterprises is a global business process outsourcing company that provides customer engagement services, technical support, and digital marketing solutions to various industries. The company's focus on creating a consistent and positive brand experience, investing in emerging technologies, and establishing centers of excellence has helped it become a leader in the customer experience outsourcing industry.
Company Address: 400 North Ashley Drive Tampa 33602 FL
Company Phone Number: 274-1000 Stock Exchange / Ticker: NASDAQ SYKE
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2.61%