Business Description
We are engaged in the scheduled air transportation of passengers and cargo
amongst the Hawaiian Islands (the Neighbor Island routes), between the Hawaiian
Islands and certain cities in the United States (the North America routes),
and between the Hawaiian Islands and the South Pacific, Australia, New Zealand
and Asia (the International routes), collectively referred to as our Scheduled
Operations. We offer non-stop service to Hawaii from more U.S. gateway cities
(11) than any other airline, and also provide approximately 166 daily flights
between the Hawaiian Islands. In addition, we also operate various charter flights.
We have marketing alliances with other airlines that provide reciprocal frequent
flyer mileage accrual and redemption privileges and code-shares on certain flights
(one carrier placing its name and flight numbers, or code, on flights operated
by the other carrier).
Our flight operations are based in Honolulu, Hawaii. We operated 218 scheduled
flights with:
Daily service on our North America routes between the State of Hawaii and Los
Angeles, Oakland, Sacramento, San Diego, San Francisco and San Jose, California
Las Vegas, Nevada Phoenix, Arizona Portland, Oregon and Seattle, Washington
and scheduled service between the State of Hawaii and New York City, New York.
Daily service on our Neighbor Island routes among the four major islands of
the State of Hawaii
Daily service on our International routes between the State of Hawaii and Sydney,
Australia and Tokyo and Osaka, Japan and scheduled service between the State
of Hawaii and Pago Pago, American Samoa Papeete, Tahiti Brisbane, Australia
Auckland, New Zealand Sapporo and Sendai, Japan Seoul, South Korea and Beijing,
China.
Other ad hoc charters.
he HawaiianMiles frequent flyer program was initiated in 1983 to encourage
and develop customer loyalty. HawaiianMiles allows passengers to earn mileage
credits by flying with us and our partner carriers. In addition, members earn
mileage credits for patronage with our other program partners, including credit
card issuers, hotels, car rental firms and general merchants, pursuant to our
exchange partnership agreements. We also sell mileage credits to other companies
participating in the program.
HawaiianMiles members have a choice of various awards based on accumulated mileage
credits, with most of the awards being for free air travel on Hawaiian.
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