We are a global technology company that provides customized communications
services, applications and cybersecurity solutions enhancing customer decision
making and business performance. We provide solutions ranging from fully-managed
voice and data networks to more advanced networks and applications that include
video conferencing, asset and weather monitoring, real-time data services and
cybersecurity primarily under a multi-service recurring revenue model.
Customers use our private networks to manage information flows and execute
mission-critical operations primarily in remote areas where conventional telecommunications
infrastructure is either unreliable or unavailable. We provide our clients what
is often the sole means of communications for their remote operations.
The emergence of highly sophisticated processing and visualization systems
has allowed our customers to make decisions based on real-time information carried
by our network from anywhere in the world. We deliver turn-key solutions and
value-added services that simplify the management of multiple communications
needs, allowing our customers to focus their attention on their core operations.
Our customer solutions enable broadband data, voice and video communications
with quality, availability, security and scalability. Key aspects of our services
include:
managed services solutions offered at a subscription rate generally
through contracts with terms that typically range from one month to three years;
secure end-to-end Multiprotocol Label Switching (MPLS) global network
to ensure greater network availability, faster troubleshooting and service restoration
time, rapid integration of plug-and-play components and quality of service for
various forms of data traffic;
a network designed to accommodate multiple customer groups resident
at a site, including drilling contractors, exploration and production operators
and oilfield service providers;
value-added services, such as wide-area network acceleration, remote
presence and Wi-Fi hotspots, benefiting multiple tenants and customer groups
at one site;
proactive network monitoring and management through Global Customer
Care centers that always actively manage network availability and serve as in-bound
call centers for troubleshooting, 24 hours per day, 365 days per year;
engineering and design services to develop solutions for customers;
Applications and Internet-of-Things services delivered over-the-top
of the Managed Services including Supervisory Control and Data Acquisition (SCADA)
and Software as a Service (SaaS) offerings including BlackTIE® and CyphreLink
encryption, weather monitoring primarily in the North Sea (MetOcean) and Adaptive
Video Intelligence (AVI);
systems integration services to design, assemble, install and commission turn-key
solutions for customer communications systems; andmaintenance and support through
geographically deployed engineering and service support teams as well as warehoused
spare equipment inventories.
We procure bandwidth from independent commercial satellite-services operators
and terrestrial wireless and landline providers to meet the needs of our customers
for end-to-end IP-based communications. This allows RigNet to provide hybrid
network solutions which greatly improves network up-time by using multiple and
diverse sources of bandwidth. We generally own the network infrastructure and
communications equipment we install at remote sites as well as equipment co-located
in third-party teleport facilities and data centers, all of which we procure
through various equipment providers. By owning the network infrastructure and
communications equipment on the customer premises, we are better able to select
the optimal equipment for each customer solution as well as ensure the quality
of our services.
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