| Market Capitalization (Millions $) |
- |
| Shares
Outstanding (Millions) |
18 |
| Employees |
734 |
| Revenues (TTM) (Millions $) |
240 |
| Net Income (TTM) (Millions $) |
25 |
| Cash Flow (TTM) (Millions $) |
18 |
| Capital Exp. (TTM) (Millions $) |
5 |
Business Description
China Customer Relations Centers Inc. (CCRC) is a leading provider of customer relations management and outsourcing services in China. Founded in 2001, the company is based in Taiyuan, Shanxi Province, and has since grown to become one of the largest customer service companies in China. It primarily operates in the telecommunications, banking and financial services, automotive, and logistics industries.
CCRC is focused on providing high-quality customer service and support to its clients. It provides a wide range of services, such as inbound and outbound call center services, back office support, customer service training, and sales management services. The company offers multilingual support services in various languages, including Mandarin Chinese, English, Korean, and Japanese.
The company has over 6,000 employees and operates over 19 customer service centers across China. It has a strong focus on technology, investing heavily in infrastructure and software to improve its services and stay ahead of technological developments. CCRC also maintains partnerships with global technology and software providers to offer an integrated and innovative solution to its clients.
CCRC has developed a reputation for providing reliable and efficient customer service solutions to its clients. Its clients include many top-tier Chinese and international companies such as China's leading telecom operators - China Mobile, China Unicom, China Telecom, and major US-based telecom companies such as AT&T and Verizon. It has also provided services to automobile manufacturers such as BMW and Mercedes-Benz, leading banks such as ICBC and CCB, and premier logistics firms such as SF Express.
In recent years, CCRC has been committed to expanding its presence globally, developing its capabilities to serve its customers in multiple languages, and providing global coverage for its clients. The company also focuses on reducing customer service costs for its clients while enhancing customer experience, brand loyalty, and profitability.
Overall, CCRC is a customer service company with a strong commitment to technological innovation and customer satisfaction. Its service offerings have helped its clients improve their customer relationship management and optimize operational costs, which has led to its impressive growth and reputation.
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